An Open and Honest Culture at Thedacare, a Lean Story
In this video, John Toussaint, a co-author of the LEI publication On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry, talks about a story from his tenure as CEO. It's a story about lean leadership and establishing a culture that focuses on process improvement instead of blaming individuals.
Joint Commission Resources
John Toussaint, MD and Roger Gerard