Home > Knowledge Center> An Open and Honest Culture at Thedacare, a Lean Story

An Open and Honest Culture at Thedacare, a Lean Story

7/15/2010

In this video, John Toussaint, a co-author of the LEI publication On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry, talks about a story from his tenure as CEO. It's a story about lean leadership and establishing a culture that focuses on process improvement instead of blaming individuals.

Related Content

Books

Workshops

  • Key Concepts of Lean in Healthcare
    This two-day workshop, incorporating examples from many healthcare settings, is designed to gain a better understanding of the components and underlying philosophy of lean, and how the elements and philosophy work together to create a lean healthcare organization.Special emphasis is placed on balancing Toyota’s equally-important core principles of continuous improvement and “respect for people.” Practical steps will be presented for starting with lean immediately upon returning to your healthcare organization, as well as a way of thinking through a longer-term lean strategy for your organization.