Home > Knowledge Center> An Open and Honest Culture at Thedacare, a Lean Story

An Open and Honest Culture at Thedacare, a Lean Story

Toussaint, John
7/15/2010

In this video, John Toussaint, a co-author of the LEI publication On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry, talks about a story from his tenure as CEO. It's a story about lean leadership and establishing a culture that focuses on process improvement instead of blaming individuals.

On the Mend
John Toussaint, MD and Roger Gerard