Getting the Right Things Done (Introduction)
What is strategy deployment—and why should you care? Within Toyota it’s known as hoshin kanri,1 the planning and execution system that has guided the development of the world’s most powerful production system. At Toyota Motor Manufacturing Canada plant in Cambridge, Ontario, strategy deployment steered us through the chaos and stress of continual expansion. In 10 years we grew from a cornfield to a 3,000-person company making 230,000 cars per year.
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