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Begin from Need

10/28/2010

"Begin from need" is attributed Taiichi Ohno, a key developer of the Toyota Production System. It means, as shown on these charts, what does the customer (the organization, the worker, the gemba) need right now? It's  another way of articulating the principle of PDCA, plan-do-check-act.  It helps us begin problem solving by grasping the situation, and avoid jumping to conclusions.