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Lean Coaching: Helpful Coaching is in the Eye of the Customer

11/30/2012

In this free webinar by Lean Frontiers, LEI faculty member David Verble helps you apply a customer-supplier relationship to coaching someone. For example, he asks how often do you listen to the voice-of-the-customer after sharing your ideas by asking the person being coached if his or her needs were met.

Learn more from David Verble about being a mentor and your other roles in creating a learning environment. Check the dates for the workshop Developing People with Capability for Lean.

 

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Workshops

  • Advanced Techniques for Humble Inquiry Questioning
    Specifically, Step 3, Skills to Coach for Development: Advanced Techniques for Humble Inquiry Coaching will focus on two critical skills to help you ask the right question at the right time. First, you will discover techniques for increasing your awareness of the coachee and yourself as two people engaged in a purposeful discussion. Second, you will learn ways to pick up on where the coachee is in his or her problem-solving thinking and ask questions to help them look more deeply or move ahead as needed. Together these skills will greatly improve your effectiveness in helping others to develop their PDCA problem-solving thinking.
  • Facilitating Reflection for Learning and Improvement
    This program will explore the nature and importance of reflection and give you opportunities to learn and practice the basic skills for leading the process of reflection. As with the other programs in the Skills for Coaching to Develop sequence, the focus will be on using humble inquiry questioning to facilitate others in reflecting.

Articles

  • Real Respect Feels Like Knowing You've Been Heard
    Showing respect by actively listening to others--being present in mind and body, consciously attending to what is said, connecting with the person not just the words--are all deeply anchored in core lean values, says David Verble.
  • How to Breakdown a Complex Challenge for A3 Problem-solving
    At some point, every lean practitioner struggles with a problem that seems too complex to put the problem statement, analysis, and corrective actions on the single 11-by-17 inch sheet of paper that is the hallmark of the A3 problem-solving process. The solution is to tackle the social side of problem-solving before the technical side. Here's what you need to know from David Verble, who has 30 years' experience using A3 reports and teaching others how to use them since he created the first A3 training program for Toyota North America.
  • Why A3 Thinking is the Ideal Problem-Solving Method
    How A3 Thinking helps you overcome the most challenging yet vital part of problem-solving, according to Lean Coach David Verble.