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Lean Coaching: Helpful Coaching is in the Eye of the Customer

11/30/2012

In this free webinar by Lean Frontiers, LEI faculty member David Verble helps you apply a customer-supplier relationship to coaching someone. For example, he asks how often do you listen to the voice-of-the-customer after sharing your ideas by asking the person being coached if his or her needs were met.

Learn more from David Verble about being a mentor and your other roles in creating a learning environment. Check the dates for the workshop Developing People with Capability for Lean.

 

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Workshops

  • Step 3, Skills to Coach for Development: Advanced Techniques for Humble Inquiry Questioning
    Specifically, Step 3, Skills to Coach for Development: Advanced Techniques for Humble Inquiry Coaching will focus on two critical skills to help you ask the right question at the right time. First, you will discover techniques for increasing your awareness of the coachee and yourself as two people engaged in a purposeful discussion. Second, you will learn ways to pick up on where the coachee is in his or her problem-solving thinking and ask questions to help them look more deeply or move ahead as needed. Together these skills will greatly improve your effectiveness in helping others to develop their PDCA problem-solving thinking.
  • Step 4, Skills to Coach for Development: Facilitating Reflection for Learning and Improvement
    This program will explore the nature and importance of reflection and give you opportunities to learn and practice the basic skills for leading the process of reflection. As with the other programs in the Skills for Coaching to Develop sequence, the focus will be on using humble inquiry questioning to facilitate others in reflecting.

Articles

  • Be a Better Coach; Learn to “Force” Reflection Part 2: Forcing Managers and Execs to Reflect
    Most of the people on your team don’t learn from practicing continuous improvement. The reason is that their brains are programmed by nature to skip the most important part of the PDCA method– reflection. It’s so important that you have to “force” people to reflect, according to David Verble, who learned to coach as a Toyota HR manager. In this two-part story, he shows you want to do and what to say to force reflection.
  • Be a Better Coach; Learn to “Force” Reflection, Part 1
    Most of the people on your team don’t learn from practicing continuous improvement. The reason is that their brains are programmed by nature to skip the most important part of the PDCA method– reflection. It’s so important that you have to “force” people to reflect, according to David Verble, who learned to coach as a Toyota HR manager. In this two-part story, he shows you want to do and what to say to force reflection.
  • Real Respect Feels Like Knowing You’re Being Heard
    "A simple fact of human nature: we listen all the time but we seldom pay real attention to what we are hearing," writes David Verble. And that's a problem in lean, because nothing demonstrates respect more than listening to your people. Inspired by his experiences working with Fujio Cho, David shares some tips for showing respect as a listener.