Home > Knowledge Center> Lean Coaching: Helpful Coaching is in the Eye of the Customer

Lean Coaching: Helpful Coaching is in the Eye of the Customer


In this free webinar by Lean Frontiers, LEI faculty member David Verble helps you apply a customer-supplier relationship to coaching someone. For example, he asks how often do you listen to the voice-of-the-customer after sharing your ideas by asking the person being coached if his or her needs were met.

Learn more from David Verble about being a mentor and your other roles in creating a learning environment. Check the dates for the workshop Developing People with Capability for Lean.


Related Content


  • Advanced Techniques for Humble Inquiry Questioning
    Specifically, Step 3, Skills to Coach for Development: Advanced Techniques for Humble Inquiry Coaching will focus on two critical skills to help you ask the right question at the right time. First, you will discover techniques for increasing your awareness of the coachee and yourself as two people engaged in a purposeful discussion. Second, you will learn ways to pick up on where the coachee is in his or her problem-solving thinking and ask questions to help them look more deeply or move ahead as needed. Together these skills will greatly improve your effectiveness in helping others to develop their PDCA problem-solving thinking.
  • Facilitating Reflection for Learning and Improvement
    This program will explore the nature and importance of reflection and give you opportunities to learn and practice the basic skills for leading the process of reflection. As with the other programs in the Skills for Coaching to Develop sequence, the focus will be on using humble inquiry questioning to facilitate others in reflecting.


  • Tips for Following Through on Improvement Plan Execution
    There is a critical difference between follow-through and follow-up during the A3 problem-solving process as David Verble, a veteran lean management coach with 30+ years of hands-on experience with A3s, explains.
  • How Cascading A3s Deploy Responsibility to Think as Well as Assign KPIs
    During a recent virtual workshop on how to use the A3 problem-solving methodology, a CEO asked how to cascade A3s down through every level of the company to link specific initiatives and strategic goals. Below is the answer from workshop instructor David Verble, during a follow-up conversation with the CEO and the company’s organizational development vice president.
  • How to Make Your Planning Process More Effective
    Learn why Toyota's planning process is much more effective than traditional approaches used by North American companies. David Verble shares what he learned working at Toyota.