If It’s Good Enough for Cars... How Lean Manufacturing Principles Can Help Heal What Ails Us in the Healthcare Business
Healthcare providers could dramatically reduce harm to patients and control skyrocketing costs by adopting two lean management concepts:
1. Understand what adds value to the customer.
2. Take a product line approach to managing and delivering patient care
In a “Change This Manifesto,” Judy Worth and Tom Shuker, two of the co-authors of Perfecting Patient Journeys explain how these concepts would work in healthcare.