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If It’s Good Enough for Cars... How Lean Manufacturing Principles Can Help Heal What Ails Us in the Healthcare Business

Worth, Judy and Shuker, Tom
7/18/2013

Healthcare providers could dramatically reduce harm to patients and control skyrocketing costs by adopting two lean management concepts:

1. Understand what adds value to the customer.

2. Take a product line approach to managing and delivering patient care

In a “Change This Manifesto,” Judy Worth and Tom Shuker, two of the co-authors of Perfecting Patient Journeys explain how these concepts would work in healthcare.

Perfecting Patient Journeys
Judy Worth, Tom Shuker, Beau Keyte, et al.