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Managing to Learn Book Club Questions


Managing to Learn by Toyota veteran John Shook, reveals the thinking underlying the A3 management process found at the heart of lean management and leadership. Constructed as a dialogue between a manager and his boss, the book explains how “A3 thinking” helps managers and executives identify, frame, and act on problems and challenges. Shook calls this A3 approach, “the key to Toyota’s entire system of developing talent and continually deepening its knowledge and capabilities.”

A unique book layout puts the thoughts of a lean manager struggling to apply the A3 process to a key project on one side of the page and the probing questions of the boss who is coaching him through the process on the other side. As a result, readers learn how to write a powerful A3—while learning why the technique is at the core of lean management and lean leadership.

LEI makes it easy to learn together, download our free book club questions below.


1. How is the A3 process as described in Managing to Learn like a Trojan Horse?

2. How important is it for your organization to have a standard template for A3s?

3. What is the most challenging aspect of learning and effectively using the A3 process? Individually? Organizationally?

4. Which benefit of the A3 process is more important to your situation: problem solving, alignment, or mentoring?

5. What must be true for an organization to look like the illustration on page 107?

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