July 13, 2022 - July 14, 2022: 8:00am - 4:00pm
District Hall, 75 Northern Ave, Boston, MA
Why you should attend
In this exclusive event, you’ll join your lean practitioner peers — CEOs, senior leaders, and their teams — in exploring how successful leaders adapted their lean management systems in times of crisis, which will help you cultivate such a system for your organization.
$1,999 per person
$1,699 per person Groups 3+
Act quickly: Attendance is limited.Apply to attend
Leading During Uncertainty
How to build flexible and resilient management systems and teams
Reconfiguring upended supply chains… redesigning operations to meet unexpected shifts in customer demand… reengineering products, services, and processes to take advantage of new technology… recasting a better work experience to address labor challenges, such as the recent “Great Resignation”…
Adjusting to such disruptive situations is fundamental to an organization’s readiness and ongoing success — and vital during an unexpected crisis. And creating a management system that’s flexible and resilient enough to do so is your job as a leader.
In this exclusive event, you’ll join your lean practitioner peers — CEOs, senior leaders, and their teams — in exploring how successful leaders adapted their systems in times of crisis, which will help you cultivate such a system for your organization. You’ll hear from lean leaders and go to the gemba to learn how to employ practical strategies based in lean thinking and practices that will help you build and lead an organization that:
- Delivers increasingly higher value products and services with fewer resources
- Enables everyone to adapt quickly to new circumstances— including unexpected disruptive events
- Ensures that everyone’s work is purposeful
- Addresses the challenges of adopting new digital technologies, whether for new products and services or new organizational processes
You’ll not learn about The Perfect System; there isn’t one. Instead, you’ll hear about the experiments that have helped leaders create the flexible, resilient management systems that allow them to chart a course through the uncertainty of unforeseen circumstances — to narrow their focus to the few critical actions — and communicate it effectively through the ranks.
- How to Align Organizational Strategy with Daily Work
Learn how this global organization used hoshin kanri and A3 management to create a management system that ensures leaders at every level communicate and coach their teams to deliver on business objectives.
Charles F. Murphy, SVP Turner Construction, Meaghan Hooper-Berdik, New England VP and General Manager, Turner Construction Company, Kevin Chase, New York Regional Lean Manager, Turner Construction Company, and Josh Howell, President, Lean Enterprise Institute
- How a Lean Management System Helps Organizations Withstand Disruptions
Discover how several companies at different stages of their lean transformation used flexible and resilient lean management systems to help weather disruptions caused by the pandemic and how they plan to move forward to address supply chain and workforce uncertainty.
Panel featuring Abcam, AccuRounds, and United Plastics Fabricating. Moderated by Matt Savas.
- Examining an Entrepreneurial Leadership Approach that Works through Good Times and Bad
Hear how respect for people and a willingness to experiment helped a serial entrepreneur build a company known as one of the best in Boston — and that’s thriving as it emerges from the challenges posed by the pandemic
Joanne Chang, Founder, Flour Bakery + Cafe, and Rich Vellante, Executive Director, Lean Enterprise Institute
- Understanding Leadership’s Role in Addressing Workplace Disruption
Examine how a focus on creating good jobs can help leaders build organizations that can meet any challenge, including the Great Resignation, Diversity, Equity, and Inclusion issues, evolving customer expectations, the shift to remote work, and the impacts of new technologies.
Panel featuring Joanne Chang, Founder, Flour Bakery + Cafe, and Sarah Kalloch, Executive Director, Good Jobs Institute, and Tammy Wilkins, former Chief of Staff, National Minority Supplier Development Council . Moderated by Karen Gaudet, Director HR and Organizational Development, Lean Enterprise Institute
- How to Connect Organization Strategy with A3 Thinking and Deployment
CEO Geoff Miller and Sales and Marketing VP Cheri Nourse describe their experience as an A3 coach and a learner, respectively, as Grand Rapids Chair Company adopted hoshin kanri for leadership development and strategy deployment. They’ll share details of how Geoff coached Cheri through resolving a specific problem using the A3 methodology, including the struggles they overcame while “learning by doing” this vital lean leadership practice.
Geoff Miller, CEO, Grand Rapids Chair Company, Cheri Nourse, Vice President of Sales, Grand Rapids Chair Company. Moderated by Mark Reich, Coach, Lean Enterprise Institute.
- A Conversation with Ukraine refugee Valeriia Zabolotna, Rector of Academy DTEK, Ukraine with John Shook, Senior Advisor, Lean Enterprise Institute
- The Lean Enterprise Institute (Manufacturing) – A hands-on production simulation exercise
Participate in an exercise that reveals core lean leadership thinking and practices, including how to lead using lean thinking and practices, develop associates’ lean and problem-solving capabilities, and link organizational strategy to frontline work. Led by LEI Coach Karen Gaudet.
- Abcam (Biotech)- Extending Lean Practices to Logistics
Explore the value of extending lean practices to this vital function — with a focus on developing associates’ lean and problem-solving capabilities — through the eyes of and a tour through the biotech firm Abcam, who’s still early in its journey.
- AccuRounds (Manufacturing) – Sustaining and Extending Lean Through the Years
Discuss with a CEO who’s been practicing lean at his family-owned company for 20-plus years strategies for keeping “The Path to Perfection” moving forward.
- United Plastics Fabricating (Manufacturing) – Moving from Craft to Flow Manufacturing at a High-Mix / Low-Volume Company
Explore the processes and systems that enable UPF to work through uncertainty and strategies that helped it triple productivity by engaging Sales, Engineering, and Manufacturing.
Participate in Hands-on Learning:
- Delegator versus Developer: Coaching Starts with You
Led by LEI Coach Bryant Sanders and Ashley Smith, President/CEO of Smith-Midland Corporation and President/COO of Smith-Midland (VA).
Learn how to develop and scale organizational capability as you coach your team in their work, including exploring the lean leadership mindset, behaviors, and methods that help define and develop their skills and lean know-how.
- How to Connect Corporate Strategy to Frontline Problem-Solving
Led by LEI Coach Mark Reich
Discover how to resolve business challenges by applying the lean transformation framework and using hoshin kanri and A3 management practices.
- Building Flexibility and Resiliency Into your Product Development Process
Led by LEI Coach John Drogosz
Learn how to enhance the value of your new products and services by hearing about — and experiencing some — lean approaches to aligning your organization to your customer’s needs.
- Lean Lounge: What Problem is Your Lean Staff Trying to Solve
with Josh Howell, LEI President and Bruce Hamilton, GBMP President.
Join a wide-ranging discussion that addressing topics that matter to you.
To receive a full refund, you must notify LEI of your cancellation by [30 days prior]. If you cancel within the 30-day window, your refund will be subject to a $350 fee.
You can transfer your registration to a colleague at any time.
If you have any further questions, please contact the Lean Enterprise Institute at 617.871.2900 or email@example.com.
AccuRounds, Manufacturing – Sustaining and Extending Lean Through the Years
Abcam, Biotech – Extending Lean Practices to Logistics
United Plastic Fabricating, Manufacturing – Moving from Craft to Flow Manufacturing at a High-Mix / Low-Volume Company
LEI Office, Manufacturing – Building a Lean Operation and Management System (15 people max)
Delegator versus Developer: Coaching Starts with You by Bryant Sanders, LEI Coach and Ashley Smith, President/CEO of Smith-Midland
How to Connect Corporate Strategy to Frontline Problem-Solving by Mark Reich, LEI Coach
Building Flexibility and Resiliency Into your Product Development System by John Drogosz, LEI Coach
Lean Lounge: An Open Forum to discuss a variety of topics that matter to you by Josh Howell, LEI President and Bruce Hamilton, GBMP President
Charles F. Murphy
Senior Vice President, New York Business Unit, Turner Construction Company
With 30-plus years in the industry and his whole career spent at Turner, Charles is a construction veteran. As SVP of the New York business unit, Turner led several early pilots exploring lean thinking and practice, which yielded impressive safety and quality improvements. Due to that success, in 2022, Turner gave him the responsibility of guiding the company-wide adoption and implementation of lean practices.
Pastry Chef/Co-Owner, Flour Bakery, and Co-Owner, Myers + Chang
An honors graduate of Harvard College with a degree in Applied Mathematics and Economics, Joanne left a career as a management consultant to enter the world of professional cooking. Following several high-profile positions as a pastry chef, she directed her energetic commitment to excellence toward entrepreneurial ventures. She opened Flour Bakery in 2000, growing it to nine locations in Boston/Cambridge and receiving several “Best of Boston” awards. In 2007, Joanne and her partner opened a sister restaurant Myers+Chang, which earned four stars in the Boston Globe. In 2016, Joanne was awarded the James Beard Award for Outstanding Baker.
President and CEO, AccuRounds
A second-generation owner, Michael has worked in the family business since 1985. He is responsible for overall strategy and organizational alignment guided by “The Path to Perfection” — providing opportunities for every member of the AccuRounds team. Michael is intensely focused on enterprise excellence driven by continuous improvement principles, initiating the focus on world-class manufacturing in 1995.
President, United Plastic Fabricating, Inc.
As president for the last six years, Andrew has led United Plastic Fabricating Inc.’s (UPF) lean transformation across the entire enterprise, transforming the 30-year-old craft manufacturer with impressive results. UPF is the industry leader in manufacturing custom water tanks, the Poly-Tank®, for fire apparatus.
Andrew holds a Bachelor of Arts in Business Management from UNH Whittemore School of Business and Economics.
Senior Vice President, Manufacturing, Logistics, and Quality, Abcam plc
Jac leads end-to-end strategy and improvements in Supply Chain, Manufacturing, Logistics, and Quality at Abcam. He is passionate about unlocking the capabilities of the corporate infrastructure, operational excellence, science, and engineering to deliver optimal value to scientists and researchers worldwide. He believes using lean thinking and practice in all parts of the organization is the best way to deliver value.
Before joining Abcam, he held numerous leadership positions at Beckman Coulter, a Danaher operating company.
Chairman, Lean Global Network; Senior Advisor, Lean Enterprise Institute
John Shook learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI and other operations around the world. While at Toyota’s headquarters, he became the company’s first American kacho (manager) in Japan. In the U.S., Shook joined […]Read more about John Shook
New England Vice President and General Manager, Turner Construction Company
New York Regional Lean Manager, Turner Construction Company
Tammy M. Wilkins
Former Chief of Staff/VP of Ops, National Minority Supplier Development
With more than 30 years of experience enabling technology and improving complex upstream and downstream processes, Tammy has brought operational efficiencies and/or business transformation that yielded positive results for Fortune 500 companies and non-profit organizations. Her career advanced from being a software engineer to functioning in an executive capacity with responsibilities involving planning and execution; oversight of several complex and cross-functional strategic initiatives involving core business functions such as HR, IT, Marketing and Communications, Legal, Accounting and Finance, and Procurement; and large-scale conference planning and execution, with a keen focus on people, process, technology, and data. Her employers included Ashland Oil, Toyota Motor Manufacturing, American Express, The National Minority Supplier Development Council (NMSDC), and contractual assignments in the Health Care industry.
As the former Chief of Staff and VP of Operations at NMSDC, she focused on several areas of operational improvements and strategic alliances to advance the organization’s mission and brand. Her employment with Toyota Motor Manufacturing, NA, is where she developed the skillset, experience, and value of lean thinking and applying the Toyota Production System principles to bring about operational efficiencies. She has a Bachelor of Science in Computer Science from Winston-Salem State University (HBCU) and an MBA in Global Management from Thunderbird School of Global Management.
Production Manager, United Plastic Fabricating Inc.
As manager of United Plastic Fabricating Inc.’s Wisconsin facility, the company’s largest manufacturing location, Tim has led lean initiatives that dramatically improved performance at two locations. Under Tim’s leadership, the Wisconsin facility increased productivity by 20% during the second half of 2021. Simultaneously, he led the Florida facility in improving productivity by 30%, traveling there every two weeks. Previously, as print production manager, he brought flow and lean principles to a craft design process, increasing the output and quality of manufacturing prints & designs.
Continuous Improvement Coordinator, Abcam plc
Son coordinates continuous improvement in logistics for Abcam’s Waltham, Massachusetts, facility, working alongside the Lean Enterprise Institute (LEI) to implement lean methodologies. Additionally, he is currently responsible for educating other employees about lean tools and applications, including problem-solving, Gemba Walks, standardized work, etc.
Previously, Son was Abcam’s logistics stock specialist, responsible for the organization and accuracy of all saleable stock.
President and CEO, Grand Rapids Chair Company
As president and CEO of this high-mix/low-volume contract furniture manufacturer, Geoff developed a strategy deployment system modeled after Toyota’s Hoshin Planning Model with the company’s leadership team, helping catalyze a cultural shift toward pro-active management. He also led a multi-disciplinary team to reduce the company’s manufacturing footprint by over 25% while increasing capacity by over 75% using a “Systematic Layout Planning” (SLP) procedure that incorporated value-stream mapping. During his tenure, Geoff and the senior management team, which he restructured, recruited, mentored, and developed, significantly improved returns year-over-year while growing sales by over 10% from 2011 to 2021. Before being named president and CEO, he held various engineering and manufacturing leadership positions with the company.
Geoff earned a Master of Business Administration from the Ross School of Business at the University of Michigan (U-M), a Master of Science in Engineering from Grand Valley State University, and a Bachelor of Science in Resources Ecology and Management from U-M.
Vice President of Sales, Grand Rapids Chair Company
Cheri is responsible for leading Grand Rapids Chair sales teams in the United States, Canada, & Mexico. Her success has been driven by building genuine connections with people at all levels. She motivates her sales teams to achieve consistently higher levels of success while creating relationships of trust and confidence with clients.
A seasoned professional with over 30 years of successful sales leadership experience in new business development and competitive market expansion, Cheri is recognized for leading sales teams to achieve multimillion-dollar revenue gains.
In her previous role as vice president of sales for the Northern U.S. for the hospitality division of Tarkett North America, an industrial manufacturer of commercial flooring products, Cheri was responsible for growing sales in 29 states through Architecture and Design Firms, Distribution Groups, and B2B sales. Before that, she was vice president of sales for the North Central Region for the commercial division of Mohawk Industries, a fortune 500 flooring manufacturer.
Cheri holds a Bachelor of Science in Interior Design from the University of Wisconsin Stout. She is based out of Minneapolis, Minnesota.
Sarah Day Kalloch
Executive Director, Good Jobs Institute
Sarah has dedicated her career to connecting public and private sector leaders with frontline workers to build better businesses, create good jobs, and define stronger social policy. She serves as the executive director of the Good Jobs Institute, which inspires industry leaders to redefine what it means to run a successful business and help their companies thrive by creating good jobs. In this role, she builds partnerships with companies that are dedicated to transforming their organizations by embracing the Good Jobs Strategy and co-creates tools and resources that guide the transformation process.
Sarah previously spent over a decade in international development, improving the health, human rights, and financial independence of communities across Africa. At Oxfam, she spearheaded global partnerships that encouraged leading food and beverage companies to adopt more sustainable sourcing policies. As an executive at Physicians for Human Rights, she co-founded two health and human rights organizations in Uganda and Kenya and secured billions in HIV/AIDS and global health funding. Sarah graduated magna cum laude from Harvard College and earned a Master of Business Administration from the MIT Sloan School of Management.
Rector, Academy DTEK
A leader with 15 years of experience in management and more than 10 years in academia, Valeriia is an expert in organizational psychology with significant experience developing and implementing human resource management systems. During her career, she’s developed innovative educational approaches for K12 levels and corporate development in large corporations. She initiated and led four educational institutions before becoming the rector of the Sberbank Corporate University and then Academy DTEK.
Before focusing on founding and leading schools, Valeriia served as vice president of HR at Ukrainian Development Partners (UDP), as an instructor at Edinburgh Business School, and as a lecturer and vice dean of Psychology at the Taras Shevchenko National University of Kyiv.
Valeriia holds a PhD in ethics, a Master of Business Administration from the University of New Brunswick (Canada), and a master’s degree in psychology from the Taras Shevchenko National University of Kyiv.
President, Executive Team Leader, Lean Enterprise Institute
Joshua Howell is president and executive team leader at the Lean Enterprise Institute (LEI). For over a decade, he has supported individuals and organizations with lean transformations for improved business performance. As a coach, he helps people become lean thinkers and practitioners through experiential learning, believing such an approach can lead to enterprise-wide improvement. Regular e-letters […]Read more about Josh Howell
Before joining GBMP, a Boston-based non-profit founded in 1994 that provides lean and six sigma assistance to manufacturing, healthcare, and service organizations, Bruce spent thirty years in manufacturing, leading his factory to a Shingo Prize in 1990. From 1996 to 1998, his factory was also a project site for the Toyota Production System Support Center (TSSC.)
Bruce is the author of and actor in the 2004 Shingo Prize-winning video Toast Kaizen and coauthor of the comprehensive multimedia training package, e2 Continuous Improvement System. The package combines GBMP’s acclaimed educational videos with self-study workbooks, classroom learning, and workplace practice. He also coauthored the Shingo Institute’s authoritative analysis of the Shingo Model’s Dimension 2, Continuous Improvement. In 2000, he was inducted into the Shingo Prize Academy, and in 2015 was inducted into the AME Manufacturing Hall of Fame.
GBMP is an affiliate of the Shingo Institute and provides an annual Northeast L.E.A.N. Conference, http://www.northeastleanconference.org.
Senior Coach, Lean Enterprise Institute
Mark supports new product development and the Co-Learning Partnerships program, assisting companies engaged in lean transformation. Since joining LEI in 2011, Mark spent five years as its chief operating officer, followed by the last three years as a senior coach. He has led lean transformations in nearly every industry with many organizations such as: Manufacturing […]Read more about Mark Reich
John Drogosz is a Product and Process Development Coach at the Lean Enterprise Institute. John has over 20 years of Lean manufacturing, product development and above shop floor experience. As a Vice President at Liker Lean Advisors, he has led lean transformations in numerous companies and industries including Northrop Grumman, Johnson Controls, Areva, Peugeot-Citroen, Tenneco, […]Read more about John Drogosz
Lean Coach, Lean Enterprise Institute
Bryant Sanders, a recent retiree from Toyota Motor North America (TMNA), has 25 years of experience in accessory development, supplier development, quality, logistics, production operations, and Toyota Production System (TPS) deployment. While at TMNA and working with the Toyota Production System Support Center and Operations Management Development Division, he learned firsthand the importance of focusing […]Read more about Bryant Sanders
Chairman, President, and CEO, Smith-Midland Corporation, President and COO, Smith-Midland (VA)
As president and CEO, Ashley provides the company’s strategic vision rooted in its goals: “to develop our associates to their fullest potential, so they can contribute to their families, to society, and specifically in our company, to produce innovative, high quality, safe and cost-effective products for our customers. For our shareholders, the better we are at these initiatives, the better the results for their investment in Smith-Midland.”
Previously he served as vice president of Sales for Smith-Midland (VA) and managing director of Easi-Set Industries. He has also served as Smith-Midland Corporation (DE) vice president since 1990 and as its director since 1994.
Ashley, a past chairman of the National Precast Concrete Association, is a current member of the Board of Trustees of Bridgewater College. In addition, he serves as a volunteer leader with many civic, educational, and charity organizations.
75 Northern Ave, Boston, MA 02210
75 Northern Ave, Boston, MA 02210
Tel: (857) 254-1857
- YOTEL Boston
65 Seaport Blvd, Boston, MA 02210
This hotel is located approximately .5 miles from the LEI office (10-minute walk) and 0.2 miles from District Hall (4-minute walk).
- Residence Inn Boston Downtown/Seaport
370 Congress Street, Boston, MA 02110
This hotel is located approximately .3 miles from the LEI office (10-minute walk) and 0.3 miles from District Hall (7-minute walk).
- Aloft Boston Seaport District
401-403 D Street, Boston, MA 02110
This hotel is located approximately 1 mile from the LEI office (20-minute walk) and 0.9 miles from District Hall (20-minute walk).
- Seaport Hotel Boston
1 Seaport Lane, Boston, MA 02210
This hotel is located approximately 0.8 miles from the LEI office (16-minute walk) and 0.4 miles from District Hall (8-minute walk).
- The Envoy Hotel Boston
70 Sleeper Street, Boston, MA 02210
This hotel is located approximately 0.6 miles from the LEI office (13-minute walk) and 0.2 miles from District Hall (4-minute walk).
Parking near District Hall (The Lean Enterprise Institute is unable to reimburse for parking):
- ALYX Parking Garage, 60A Pier 4 Blvd, Boston, MA 02210
10 hours or less $25, 12 hours or less $32
Over 12 hours to 5 am $38. Daily rates begin at 5 am (6-minute walk, 0.3 miles)
- Fan Pier Garage, 1 Bond Drive, Boston, MA 02210
Daily rate: $40 Early bird special: $30 (enter before 6:30 am, exit by 5 pm same day). 1-minute walk, 350 ft
- One Seaport Parking Garage (this is right near the envoy), 75 Sleeper St, Boston, MA 02210
1 up to 24 hours: $40 (4-minute walk, 0.2 mile)
- 111 Harbor Way Parking Garage
Garage Entrance is located at 111 Autumn Lane
Daily Rate: $38 (1-24 hour)
(5-minute walk, 0.3 mile)
Public parking is available at the following locations near the Lean Enterprise Institute.
- 284 A Street, Boston, MA 021220
Early bird rate of $25 if you enter between 5-8:30 am and exit before 8 pm
- 10 Necco Street, Boston, MA 021220
Early bird rate of $26 if you enter before 8:00 am and exit before 6 pm
Transportation from Boston Logan International (BOS) Airport
- Taxis are available at each terminal on Arrivals Level (curbside).
- Uber and Lyft now offer pick-up and drop-off transportation services. All designated pick-up areas are signed “App Ride/TNC.”
- The MBTA offers Blue Line Subway services and Silver Line Bus Rapid Transit service to and from Downtown Boston.
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