Webinar: Team Leaders

At Toyota, performance that benefits customers, employees, and shareholders does not happen by accident. It’s designed and refined. At the center of that design is the Team Leader role.

Team Leaders are the engine of Toyota’s teamwork and daily management system. Supporting four to five team members, they safeguard quality and flow, respond to abnormalities in real time, and ensure customers get what they need, when they need it. By enabling highly standardized work and one-by-one problem-solving, their presence enables stability today and creates capacity to improve tomorrow.

Equally important, Toyota has built the Team Leader role for people development. By training team members, coaching standardized work, and leading problem solving, Team Leaders make frontline jobs into classrooms. Team members learn about value, work, collaboration, and continuous improvement. This dual focus — delivering business results and developing people — is what sets Toyota apart and sustains its competitive advantage.

Too often, organizations under-invest in this role and its management system, leaving frontline work over-exposed to inevitable problems in the work. The hidden costs show up in missed commitments, unstable operations, high turnover, and wasted potential.

In this session, Josh Howell and Jamie Bonini will share how Toyota created and leverages the Team Leader role in its daily management system to deliver reliable performance and develop capability — and how you can adapt these lessons for your own organization. 

Why You Should Attend 

Because if your frontline leadership isn’t protecting customer value and driving improvement every day, neither is your business.

This webinar will show how Toyota designed the Team Leader role as a performance engine — stabilizing operations, safeguarding quality, and ensuring responsiveness — while also building the workforce capability needed to sustain results over time. 

What You’ll Learn 

• How the Team Leader role in TPS directly ensures quality, flow, and customer responsiveness 
• Why Toyota invests in enabling conditions (time, support, ratios) that allow Team Leaders to succeed 
• How frontline jobs can either drive engagement and problem-solving — or drift into complacency and turnover 
• What “respect for people” looks like in systems that deliver results and growth simultaneously 
• Case examples of organizations that strengthened frontline leadership and saw measurable gains in both performance and morale 

Who Should Attend 

This session is for senior leaders, operations and functional managers, CI and HR professionals who want to: 

• Strengthen the link between frontline leadership and customer outcomes 
• Reduce turnover while raising quality and stability 
• Build a management system that consistently delivers results and develops people