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On the Mend

A free webinar for healthcare professionals and any manager trying to create and sustain a lean culture

With John Toussaint, MD, and Roger A. Gerard, PhD,
authors of the new book of the same name.

September 13, 2010 at 2:00 PM EDT
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With the details of sweeping healthcare reform looming, you and other healthcare leaders are coming under increasing pressure to improve the quality of care, reduce costs, and do it in a way that absolutely values the professionals doing the work of patient care.

The ThedaCare organization has focused for over eight years on doing exactly that. It has enthusiastically embraced lean methodologies and practices to establish a very high-performing culture of care and business results.

John and Roger will candidly discuss ThedaCare's continuing lean transformation, including the barriers that were encountered, the mistakes made along the way, and the success that is occurring as the cultural changes take hold in the work itself.

Specifically, you will learn:

  • Why it is important to treat a lean transformation as a cultural change process first and foremost, and as a set of tools and methods as a secondary urgency.
  • How to engage professionals in all aspects of the healthcare continuum, including physicians, in removing waste from processes.
  • What leadership behaviors and competencies you need for success.
  • How ThedaCare used a change model to foster understanding and progress in the face of resistance.
  • What steps to take to start your own lean journey and sustain it.

On the Mend:
Putting culture change at the heart of a lean healthcare transformation

John Toussaint, MD & Roger A. Gerard, PhD
2:00 PM EDT

estimated duration one hour
Cost: Free



A Lean Healthcare Lesson Learned and Shared by John Toussaint, MD

Dr. Toussaint shares a personal anecdote from Chapter 8 “Remodeling Behavior” about how to transform healthcare’s “shame and blame” culture. (Note: To view the above clip, your company must allow streaming video.)


Who will benefit from the webinar:
This webinar is primarily focused on the healthcare industry. However, managers and executives in other service and industrial companies, particularly those that provide products and services for patient care, will benefit from its practical lessons because culture change is critical to any successful lean transformation.

CEOs and HR executives across all industries who care about the cost of providing healthcare for their employees also will benefit because ThedaCare and the ThedaCare Center for Healthcare Value are demonstrating how lean healthcare delivers more patient benefit in less time and at lower cost.

What the Experts Say About On the Mend:

On the Mend"The ideas practiced at ThedaCare in Wisconsin should be adopted across the country."
- Paul O'Neill, co-founder, Pittsburgh Regional Health Initiative, former Alcoa CEO & U.S. Treasury Secretary

"These authors are masters of the change we need ... "
- Donald Berwick, MD, MPP, FRCP, Administrator of the Centers for Medicare & Medicaid Services

"In On the Mend, John Toussaint and Roger Gerard explain simply, clearly and briefly how it was done."
- Arnold Milstein, MD, Professor of Medicine and Director of the Clinical Excellence Research Center at Stanford University

"John Toussaint, as former CEO of ThedaCare, has demonstrated how this is done ..."
- Steven J. Spear, Author of
The High-Velocity Edge, Sr. Fellow at the Institute for Healthcare Improvement


More Resources

ThedaCare Center for Healthcare Value
Healthcare Value Leaders Network

About the Presenters:

John Toussaint, MD
John is the founder and CEO of the ThedaCare Center for Healthcare Value. As the Center's founder and president, John has the experience and passion to be a driving force in creating healthcare value. From 2000 to 2008, he served as president and chief executive officer of ThedaCare, Inc., a community-owned, four-hospital health system including twenty-one physician clinics, as well as home health capabilities, senior care facilities, hospice care, and behavioral health. ThedaCare is the largest employer in Northeast Wisconsin with nearly 5,400 employees, serving an eight-county region.

During his tenure as president and CEO of ThedaCare, John introduced the ThedaCare Improvement System (TIS), which is derived from the Toyota Production System. This model of continuous improvement helped save millions of dollars in healthcare costs by reducing patient errors, improving outcomes and delivering better quality care at a higher value.

Roger Gerard, PhD
Roger is the Chief Learning Officer for ThedaCare, a N. E. Wisconsin-based integrated healthcare delivery system. He has been with ThedaCare since 1991, when ThedaCare was called Novus. Roger has a career history that includes primarily significant work within the healthcare industry. However, he has also spent a quarter of his career in manufacturing and service industries nationwide. He specializes in executive and management development, process improvement, and the use of lean methodologies in bringing about significant and measurable organizational improvement. In addition, he has his own management consulting business and creative photography/illustration business that he shares with his wife, Debra.

Roger has over 35 years of experience leading executive and management development initiatives, in both large and small organization environments, focusing specifically on organizational performance improvement processes. He has presented at numerous national conferences (most recently at the Association for Manufacturing Excellence on lean in the healthcare industry), and locally throughout Wisconsin and Michigan. Roger is a member of AQP, ASQ and OD Network. He earned his PhD in Management and Applied Decision Sciences from Walden University in 2001.