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Josh Howell's eLetters

Josh Howell is president and executive team leader at the Lean Enterprise Institute (LEI). Howell was an architect and implementer of a lean operating system for retail stores at Starbucks Coffee Company, where he also created a team of lean coaches who helped facilitate and sustain the transformation globally.
  • Solutions from Afar
    May 12, 2020

    The pandemic exposes the problems with problem-solving using traditional management thinking--and offers an opportunity to apply lean thinking to address the most critical issue of the day: how to keep employees and customers safe as we re-open for business. read more »

  • The Lab is Open
    April 14, 2020

    Why it's important to create a way to challenge assumptions and develop know-how, solve problems, and continuously improve--even during a crisis. read more »

  • In Lean We Trust; Especially in a Crisis 
    March 17, 2020

    When phone calls and cancellations started coming in, the COVID-19 crisis became more than a news report about somewhere else. We knew we had our own situation to deal with.  read more »

  • What is the value to be created here and now?
    February 25, 2020

    Karen Gaudet has written Steady Work (!), a wonderful new book about her experience as a regional director of operations for Starbucks Coffee Company. read more »

  • My Personal Turning Point: Reflecting on a Decade as a Lean Coach
    January 14, 2020

    Last year I sat in the offices of several "lean champions" at their companies, agents of change who are trying to instill lean thinking throughout their organizations. Each had been in the role for years. A hallmark of their offices was a corner filled with rolled up flip chart papers - artifacts of past lean activities like value-stream maps. And a hallmark of our conversations were expressions of frustration with others who were not sustaining changes or choosing to make any in the first place. I could relate.  read more »

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Other Josh Howell Related Content

Articles

  • Solutions from Afar
    A leader's job isn't to provide solutions to problems; it's to teach and coach their staff to solve problems themselves--at the gemba.
  • Solutions from Afar
    The pandemic exposes the problems with problem-solving using traditional management thinking--and offers an opportunity to apply lean thinking to address the most critical issue of the day: how to keep employees and customers safe as we re-open for business.
  • Single Week Exchange of Business
    You’ve no doubt heard of a single-minute exchange of dies in manufacturing, but what happens when you need to changeover your entire customer base in a few days? Here's the story of how a couple of lean thinkers did just that when the pandemic upended their business.