Article

Lead from the Front, Lead from Behind

In my last letter I alluded to a common view in the Lean Community – shared by the broader business community at large – that…

by John Shook

Article

Learning Lean - Collaboratively

I wish I knew more about learning. I know quite a lot, just not nearly enough. Like you, I’ve been educated – hopefully even learning…

by John Shook

Article

Homicide by Example?

My LEI colleague Dave LaHote is fond of saying that managers - and especially senior managers - overestimate their effectiveness, particularly as they seek to…

by James (Jim) Womack, PhD

Article

My CEO has asked me to take a hard look at the lean program at our hospital – where should I start?

Dear Gemba Coach: I am ops director of a large hospital. We have been doing lean for several years now, with a lean office of…

by Michael Ballé

Article

How Do I Keep My Lean Team Motivated for the Long Term?

Dear Gemba Coach: My team often feels that they are alone in their improvement efforts. Even after all our work we continue to encounter resistance…

by Michael Ballé

Article

Isn’t lean just a scam to squeeze teams for more production?

Dear Gemba Coach: Lean is a scam. People like you who write about “respect” are pushing a smoke screen that allows consultants to just squeeze…

by Michael Ballé

Article

Can I change a company's attitude that people can't be trusted to do their jobs unless they are scared into complying?

Dear Gemba Coach: A major assumption in lean thinking is that people genuinely want to do a good job, and the only thing standing in…

by Michael Ballé

Article

The Chief Cause of Problems is Solutions

"In complex organizations, we [oversimplify] problems, try to fix them as painlessly as possible, cross our fingers, and move on to the next fire," writes…

by Brent Wahba

Article

The (Real) Lean Firefighter: Bringing Lean to the Grand Rapids Fire Department

Brad Brown had no lean experience when he joined the Grand Rapids Fire Department (GRFD) in 2003. But as the Great Recession went into full…

Article

Advice from the Gemba: How Can I Change a Culture?

One of the most common questions asked by lean leaders is the question of culture change. How, they ask, can we change a firmly rooted…

by Lean Leaper

Video

Strategy Deployment at The Lean Enterprise Institute

Is your organization “chasing too many rabbits?” It’s a tendency too many companies have of annually setting more strategic objectives than they can possibly implement…

by Chet Marchwinski

Article

Lessons Shared On Learning to Lead; and Leading to Learn

In her new book, Katie Anderson argues that, "being a leader means clearly defining a challenge or target for your people. The purpose of a…

by Katie Anderson

Article

How can I keep our lean management effort from becoming bureaucratic?

Dear Gemba Coach: Isn’t there a risk that all these lean tools in the workplace turn into yet more bureaucracy?

by Michael Ballé

Webinar

How to Develop and Execute New Strategies for the New Era in Business

These times demand a new way of looking at business strategy because the way we worked before the pandemic probably won’t work in the post-pandemic…

by Mark Reich

Faculty

Laura Mottola

A seasoned professional mining engineer and business leader with over 25 years of global experience across industries, Laura is recognized globally as a leader in…

Article

How Lean is Apple?

Apple may not worship at the altar of lean, but a close look at its operations and strategy show clear resonance with established lean principles.

by Tom Ehrenfeld

Case Study

Lean management case study series: Pediatric Hospital in Tough Market Pegs Growth to Lean Process Improvement

Lean improvement projects at Akron Children’s Hospital have saved millions of dollars, increased utilization of expensive assets, and reduced wait times for patients and their…

Article

How the Toyota Way and Toyota Kata Fit Together

The author of The Toyota Way explains where Toyota Kata fits with Toyota’s broader management principles — and how each enhances the other to help…

by Jeffrey Liker

Case Study

Canada Post Puts Its Stamp on a Lean Transformation

A  growing lean transformation at Canada Post's Calgary plant shows how lean principles can be implemented in environments other than manufacturing.

Article

“A Roadmap to Lean Healthcare Success” Webinar: Follow-up Questions and Answers

The Lean Enterprise Institute's webinar "A Roadmap to Lean Healthcare Success" with John Toussaint, MD, CEO of the ThedaCare Center for Healthcare Value, drew thousands…