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How To Fold a T-Shirt: TWI Job Instruction
By: Lean Leaper | March 5, 2021
In this updated video from the 2013 LEI archive, Josh Howell demonstrates and explains the Training Within Industry Job Instruction steps—revealing why TWI JI plays a vital role in implementing standardized work and encouraging lean thinking. More »
Using TWI Job Instruction to Supplement CDC Guidelines
By: Patrick Graupp | November 6, 2014
"Healthcare organizations across the country have been implementing lean practice into their work, but not without some resistance," writes Patrick Graupp. One thing fighting the Ebola virus reminds us is the "reality that much of the work in healthcare can and should follow standard practice," Graupp says. Read more. More »
Standardized Work Job Instruction Sheet
December 6, 2012
Forms and Templates
The job instruction sheet is used to train new operations. It lists the steps of the job, detailing any special knack that may be required to perform the job safely with utmost quality and efficiency. It can also be useful for experienced operators to reconfirm the right operations.  The job instruction sheet is one of three basic forms for creating standardized work, along with the standardized work chart and standardized work combination table. The purpose of standardized work, according to Kaizen Express from which this form is taken, is to provide a basis for continuous improvement through kaizen.  Kaizen Express, More »
TWI: Job Instruction
This workshop will provide an overview of TWI with a focus on the Job Instruction program. Job Instruction is The Way to get A person to Quickly Remember how to do A job Correctly, Safely, and Conscientiously. These work standards then provide the foundation for employee engagement, continuous improvement and problem solving. More »
WLEI: Creating Better Jobs and Better Work: A Podcast with Josh Howell and Sarah Kalloch
By: Lean Enterprise Institute | June 28, 2021
As we slowly emerge from the long pandemic, LEI and colleagues like the Good Jobs Institute are deeply committed to helping produce decent jobs. In this conversation, LEI President Josh Howell spoke with Executive Director Sarah Kalloch of the Good Jobs Institute about ways they are both working to help foster good work. WLEI Host Tom Ehrenfeld moderated this conversation.  Download a transcript of the conversation here.     More »
Creating Better Jobs and Better Work: A WLEI Podcast with Josh Howell and Sarah Kalloch
June 1, 2021
As we slowly emerge from the long pandemic, LEI and colleagues like the Good Jobs Institute are deeply committed to helping produce decent jobs. In this conversation LEI LEI President Josh Howell spoke with Executive Director Sarah Kalloch of the Good Jobs Institute about ways they are both working to help foster good work. WLEI Host Tom Ehrenfeld moderated this conversation. More »
Embracing Standard Work in Lean Accounting: An Interview with Mark DeLuzio
By: Mike De Luca | May 20, 2021
How standard work catalyzes continuous improvement in lean accounting and finance -- and any other work area. More »
Lean WX – An Rx for Making Things Better
By: Josh Howell | November 17, 2020
As someone whose understanding of lean/TPS grew exponentially by working on the line, Josh Howell encourages every would-be lean enterprise out there, even those who have “only” created a model line, to try this approach to capability development. More »
What should I expect as a lean manager?
By: Michael Ballé | March 16, 2020
Columns; eLetters
Dear Gemba Coach: I’m currently a team leader, and I’ve been offered a job as a lean manager – what should I expect? More »
WLEI: On the Job with Tom Root, Managing Partner of Zingerman's Mail Order
By: Lean Enterprise Institute | March 2, 2020
Spoiler alert! The food you just ate is not fresh. It was "sourced" longer ago than you'd imagine. And since that time, it's been handled in batch after batch. The same can be said for many lean transformations - one batch of improvement activity after another. Zingerman's Mail Order has been reducing batch sizes for 15 years, acting as a sort of "model line" for the entire food industry. Tom Root and Josh Howell discuss ZMO's lean transformation and their many lessons learned, searching for useful takeaways for you the listener.    More »
On The Job with Tom Root, Managing Partner of Zingerman's Mail Order (Transcript)
March 2, 2020
Zingerman’s Mail Order (ZMO), one of the Zingerman’s Community of Businesses, began its lean transformation 15 years ago after deciding that its 3rd relocation in 6 years due to 25-35% year-over-year growth was its last! There had to be a better way to solve its biennial capacity problem. And of course there was with lean thinking.   Tom Root, ZMO’s Managing Director, sat down with Josh Howell for a wide-ranging conversation about several phases of ZMO’s lean transformation, including the challenge of establishing a culture of continuous improvement with full participation, and how lean thinking could impact the food industry that’s More »
WLEI: 33. On the Job with Ron Kelner, President and COO of the Deublin Company
By: Lean Enterprise Institute | February 3, 2020
Ron describes the Deublin Company's business system built with lean thinking that puts human development at the center.  Learn more about Deublin's Lean Transformation at the Lean Summit 2020, April 6-7, 2020.  Download the podcast transcript here. More »
Transcript for the WLEI Podcast: On the Job with Ron Kelner, President and COO of the Deublin Company
By: Josh Howell and Ron Kelner | February 2, 2020
Read the transcript from the WLEI Podcast: On the Job with Ron Kelner, President and COO of the Deublin Company, airing February 3, 2020, featuring: Josh Howell and Ron Kelner.  Listen to the podcast here » More »
Template of Job Breakdown Sheet
January 24, 2020
Forms and Templates
Job breakdown sheets are created to list the steps and highlight the main factors or key points that go into completing a job. It also provides reasons for these key points. More »
WLEI: 30. On the Job: My Personal Turning Point--Reflecting on a Decade as a Lean Coach
By: Lean Enterprise Institute | January 14, 2020
Josh Howell shares his decade-end reflections, focusing on why he left Starbucks in 2013. His reasons may surprise you. He also interrogates the question, “If a company discontinues a formal lean initiative, or lean program, or lean team, does that mean its lean implementation has failed?” Related Articles:Josh's Eletter: My Personal Turning Point: Reflecting on a Decade as a Lean Coach"What Did I Transform Today?"Lean Coaching SummitVideo: Inside the Tryer Center, the Starbucks Lab Where Anything is Possible  More »
WLEI: 26. On the Job: A conversation with Dr. Lynn Kelley about sustaining change at Union Pacific
By: Lean Enterprise Institute | December 9, 2019
Dr. Lynn Kelley was hired by Union Pacific to lead the introduction of the “UP Way” company-wide. The UP Way at that time consisted of a select few lean practices that the company had decided were foundational for their operations. In this conversation, Dr. Kelley shares how her Ph.  D in Research and Evaluations informed the unique approach taken for the implementation of the UP Way.  The "Playbook" of Sustaining Change on the Lean PostCI Sustainment: A Hiding Place for Complexity on the Lean Post More »
The Challenges of Coaching
By: Josh Howell | November 12, 2019
Columns; eLetters
I’ve stepped into a new role recently, assuming responsibility for a variety of new-to-me jobs. One of my new jobs is writing this monthly e-letter. For this job, and many others, I have a lot to learn about the work, leaving me wanting for some semblance of routine, however small. As a team leader (i.  e. player-coach), I’m also responsible for supporting others who find themselves in similar situations.     More »
WLEI: 21. On the Job: Discovering Strategy by Doing the WORK, a conversation with Dave Brunt, CEO of the Lean Enterprise Academy in the UK
By: Lean Enterprise Institute | November 4, 2019
In a conversation across the Atlantic LEI’s president, Josh Howell, talks to the Lean Enterprise Academy’s CEO, Dave Brunt, about the strategic value of executives doing the value-creating work of their organization. Dave shares what happened when a team member left LEA and he became responsible for picking, packing, and shipping to customers books about lean thinking.  Additional Resources:Lean SolutionsbookCreating Lean Dealers workbookLearning to See workbook More »
WLEI: 17. On the Job Podcast: One Pathologist's Path an interview with Dr. Lisa Yerian of Cleveland Clinic
By: Lean Enterprise Institute | October 8, 2019
Dr. Lisa Yerian of the Cleveland Clinic sits down with Josh Howell, LEI President & Executive Team Leader, to talk about the spread of lean thinking at her organization. Among other things, they explore the sequence of learning between defining purpose, discovering problem-solving at the gemba, and developing lean leadership capabilities.  Additional Articles:Cleveland Clinic’s Prescription for Creating a Culture of Continuous Improvement By: Lisa YerianHow Are You Supporting Your Own Lean Transformation?By: Lisa YerianStop Asking Your Leaders to "Support" Your Lean TransformationBy: Lisa YerianTiered Teams Solve Problems In Real Time: How a team of teams can address problems as they More »
How can there be standards -- or kaizen -- in a service job when no two instances are the same?
By: Michael Ballé | August 5, 2019
Columns; eLetters
Dear Gemba Coach: I’m in a service job and I struggle with the idea of standards. I read that there can be no kaizen without standards but how can you have standards when no two instances are the same? More »
What should I look for so I don't get burned taking a lean director's job?
By: Michael Ballé | April 29, 2019
Columns; eLetters
Dear Gemba Coach,I’ve been offered the job of a lean director in an industrial group. The offer sounds very attractive, and they tell me they’re serious about lean. But I’ve been burned before. What should I look for? More »
How can I help middle managers handle contradictory instructions from top management?
By: Michael Ballé | April 22, 2019
Columns; eLetters
Dear Gemba Coach: As a lean coach, how can I help middle-managers who are faced with contradictory instructions from top management? More »
Can I change a company's attitude that people can't be trusted to do their jobs unless they are scared into complying?
By: Michael Ballé | June 4, 2018
Columns; eLetters
Dear Gemba Coach: A major assumption in lean thinking is that people genuinely want to do a good job, and the only thing standing in their way is a poor system. But some organizations act on the assumption that you can’t really trust anyone to do their job unless they are constantly controlled and scared into complying. It’s hard for me to see how lean can help any org without changing this assumption first … or? More »
Postcard from Nashville
By: John Shook | May 15, 2018
John Shook looks back at the key theme of LEI's Nashville summit on the theme of how to be better employees. More »
Want Better Employees? Be a Better Employer.
By: John Shook | December 7, 2017
Columns; eLetters
Every nation in the world is on a quest to create more jobs. As they should be. But, we don’t want just “jobs.  ” We want good jobs. Our friend Zeynep Ton offers a prescription for good jobs. Ton, MIT professor and author of the Good Jobs Strategy, has seen jobs from many angles. More »
A More Prepared Coach
By: Josh Howell | July 12, 2016
"Many coaching situations we enter.  ..  with so little knowledge about the situation and how things work," writes Josh Howell. "Instead we rely on our wits and our ability to “ask effective questions.  '" But neither wits nor questioning skills will guarantee a productive coaching session if you haven't taken time to prepare yourself. Read more. More »
Is a lean CEO's job different from a traditional CEO?
By: Ballé, Michael | August 31, 2015
Columns; eLetters
Dear Gemba Coach: How does the role of CEO in lean management differ from that in traditional management? More »
How do you protect jobs while reducing lines and shifts?
By: Ballé, Michael | April 20, 2015
Columns; eLetters
Dear Gemba Coach: How do you protect jobs while reducing lines and shifts? More »
Leadership Q&A: Thomas Hartman, Senior Director, Autoliv Americas
By: Bartholomew, Doug | June 3, 2014
From the LEI senior executive series on Lean Leadership: Autoliv’s Thomas Hartman describes the development of a lean problem solving culture, from early instruction by Toyota to propagating best practices among facilities. More »
By: By Mike Rother | February 2, 2014
THE NEW FILE IS AT:  http://www.  slideshare.  net/mike734/ikck-practice-kit.  This SlideShare gives you step-by-step instructions for initial practice of the IK/CK patterns.  Anyone can use it right now. More »
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