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Respect the Customer By Respecting Your Worker
By: Mark Reich | May 3, 2018
Columns
Lean provides us with a different approach to this vicious cycle. Build a management system in your company that allows employees to make the best decisions for the customer (end user and next process). This shows respect for your people. More »
Respect for People
By: Womack, Jim | December 20, 2007
Columns; eLetters
For years I've visited companies where "respect for people" is a core element of the corporate philosophy. So I've asked managers in many companies a simple question. "How do you show respect?" I have usually heard that employees should be treated fairly, given clear goals, trusted to achieve them in the best way, and held to account for results. For example, "We hire smart people, we give them great latitude in how they do their work because we trust them, and we hold them to objective measures of performance. That’s respect for people.  "When in recent years Toyota made respect More »
Lean Accounting is about Respect for People
By: Jerry Solomon | July 16, 2020
Columns
The author recalls his first experience in learning first-hand the importance of providing easily understandable information to the people who can and will make a difference; it was transformative. More »
How to Show Respect During a Pandemic
By: Katrina Appell | May 29, 2020
Columns
Lean Coach Katrina Appell shares how to use Maslow's hierarchy of needs to clarify how to show respect for people during a pandemic. More »
Show Respect, Psychological Safety, and Social Neuroscience
By: Mike Orzen and David Verble | April 26, 2019
Columns
Mike Orzen and David Verble examine the meaning and lean relevance of showing respect, creating psychological safety, and the links between these two. More »
Showing Respect: Here's How Emmanuel Proposed A More Reliable Shipping Rack
By: Joel Daly | March 11, 2019
Columns
As I reflect on Emmanuel's proposed countermeasures to a key problem, I am encouraged with every new discovery, says General Manager Joel Daly of Veada. I need to get past the gulping and dread associated with someone responsibly reporting a problem to me, and instead embrace the opportunity therein. More »
Mindfulness and Leading with Respect
By: Mike Orzen and John Y. Shook | May 23, 2018
Columns
Mindfulness is both more essential today than ever, and a foundation for organizational lean excellence. Here John Shook and Mike Orzen explore this theme. “The more lean thinking you do, the more mindfulness you’ll experience, and the more mindfulness you create, the more presence you’ll create…and the more lean thinking you’ll do.  ” More »
Lean Roundup: Respect for People
By: Tom Ehrenfeld | May 14, 2018
Columns
Respect for People is one of the most abstract and yet most concrete tenets of lean, a guiding principle that informs how people work, coach, and lead. This roundup of writings reveals a wealth of perspectives on how lean thinkers convert this ideal into tangible ways of thinking and acting. More »
Finding a Lean Cure that Respects the Health of Healthcare Workers
By: Eric Buehrens | May 10, 2018
Columns
In his prognosis of the health care system, LEI CEO Eric Buehrens says we need to improve the work to remove waste and create value; and be advocates for enough “social heijunka” to ensure that resources going to that sector don’t impoverish frontline workers across our society. More »
Ask Art: Am I Showing Respect for People by Asking for Fast Action?
By: Art Byrne | May 7, 2018
Columns
Lean is a “learn by doing” exercise not a classroom training approach. The best method I know to achieve this is through a sustained high level of kaizen activity. You are trying to create a learning environment where everyone is constantly learning and contributing to the organization. Every time an improvement is made, learning occurs. The faster you go the more learning can occur. More »
Real Respect Feels Like Knowing You’re Being Heard
By: David Verble | August 23, 2017
Columns
"A simple fact of human nature: we listen all the time but we seldom pay real attention to what we are hearing," writes David Verble. And that's a problem in lean, because nothing demonstrates respect more than listening to your people. Inspired by his experiences working with Fujio Cho, David shares some tips for showing respect as a listener. More »
Does respect for humanity mean the same as respect for people?
By: Ballé, Michael | August 30, 2016
Columns; eLetters
Dear Gemba Coach, Does respect for humanity mean the same as respect for people? I hear that the literal translation of the Japanese phrase “respect for people” is really respect for “humanness” – whatever that means? More »
Leading with Respect is Not a Soft Skill: An interview with Mike Orzen
By: Cameron Ford and Mike Orzen | October 15, 2015
Columns
By definition, a hard skill is a skill that can be defined, measured, and taught. Does that sound like it describes leadership? Probably not, but Mike Orzen explains why it's time to stop thinking of leadership, specifically leadership employing the lead with respect model, as a soft skill. More »
Intentional Respect
By: Michael Orzen | July 7, 2015
Columns
"Most organizations fail to intentionally balance the technical tools side with the social side of Lean," writes Mike Orzen. "People say, 'We respect our people. In fact, it's one of our core company values!' I don’t deny that.  .. But there is a big difference in believing in something and acting in a way that aligns with that belief.  " More »
Why Leadership and "Respect" Are Fundamentally Entwined
By: Michael Ballé | October 1, 2014
Columns
Hear the word "respect" and most of us can think of a time we've wanted our boss, team member, or employee to "be more respectful.  " But respect is about something else altogether, says Michael Ballé. For leaders, "it's about committing to an employee's success. Employees have a right to succeed WITH us, not a duty, and we need to define this success together.  " More »
"How to Lead with Respect" -- Follow-Up Q&A to the Webinar
By: Ballé, Michael | September 29, 2014
Articles
At the end of the lean management webinar “How to Lead with Respect,” we had a couple of hundred questions left over that presenter and author Michael Ballé didn’t have time to answer.  After reviewing the questions, several main themes emerged. We’ve selected your questions that best represent those themes and present them here with answers from Michael.  Q:Can you give examples of two improvements that can only happen within relationships to help me better understand this concept?A: Teaching lean thinking to the COO of a new company. In shipping, we start with a Truck Preparation Area --  the logistics More »
How Lean Tools Support the Principle of Respect (Part 2)
By: Lean Leaper | August 29, 2014
Columns
We first met Andy Ward when he was struggling to save his plant from closure in The Lean Manager. Since then he's helped lead a lean transformation; and recently, in Lead With Respect, play sensei to Southcape Software CEO Jane Delaney as she aims to transform her people through the use of lean methods and practice. In this interview Ward shares what he has learned. More »
How Lean Tools Support the Principle of Respect (Part 1)
By: Lean Leaper | August 28, 2014
Columns
We first met Andy Ward when he was struggling to save his plant from closure in The Lean Manager. Since then he's helped lead a lean transformation; and recently, in Lead With Respect, play sensei to Southcape Software CEO Jane Delaney as she aims to transform her people through the use of lean methods and practice. In this interview Ward shares what he has learned. More »
Lead With Respect
By: Michael Ballé and Freddy Ballé | July 28, 2014
Books
In their third business novel Lead With Respect, authors Michael and Freddy Ballé reveal the true power of lean: developing people through a rigorous application of proven tools and methods. And, in the process, creating the only sustainable source of competitive advantage—a culture of continuous improvement. More »
Lead With Respect (ebook)
By: Michael Ballé and Freddy Ballé | July 28, 2014
Books
In their third business novel Lead With Respect, authors Michael and Freddy Ballé reveal the true power of lean: developing people through a rigorous application of proven tools and methods. And, in the process, creating the only sustainable source of competitive advantage—a culture of continuous improvement. More »
How do you define respect for people?
By: Ballé, Michael | August 27, 2013
Columns; eLetters
Dear Gemba Coach, Can you be more specific about “respect” in lean? The term is being used in our company but I fear it sounds just like “motivation,” “everyone has to be a leader,” and the rest of management speak. More »
Lead with Respect: Practicing Respect for People to Enable Engagement, Teamwork & Accountability
Workshops
Building a great organization requires effective leadership. It turns out that leadership skills can be learned. A key element that is often misunderstood is what it means to lead with respect. This learning session explores why leading with respect is essential in a successful transformation, what respect looks like in practice, and how it impacts your people to drive lasting change for the better. More »
Being 'Right' is Not Enough
By: Josh Howell | July 21, 2020
Columns
All of us have problem-solving experiences to reflect on and learn from. And what better time to draw out that learning than now, when we as a society are tackling massive problems like the coronavirus pandemic and racism. In my case, I keep thinking about one experience when I failed. More »
Lean in Lean Thinkers to Root Out Racial Inequity
By: Christopher D. Chapman | July 7, 2020
Columns
A lean leader calls on other lean thinkers to leverage humble inquiry and other problem-solving tools to eradicate the waste of racism. More »
Why Managing Emotions at Work Matters
By: Susan David | June 22, 2020
Columns
True effectiveness in the workplace – innovation, change, enhanced customer experience - requires an acknowledgement of how emotions interface with outcomes, says author Susan David. It is when emotions are acknowledged and brought into organizational processes, rather than being sidelined, that the full power of human intellect and possibility is realized. More »
Nine Lessons from Steady Work
By: Karen Gaudet | April 27, 2020
Columns
In her book Steady Work, Karen Gaudet discusses nine key lessons for practicing lean. Here she discusses these key principles. More »
Developing Awareness on the Gemba
By: Sandrine Olivencia | April 8, 2020
Columns
Lean Sensei Sandrine Olivencia shares practical advice on ways to be present and to coach in the moment at the gemba More »
Recommended Reading: Immunity, from Planet Lean
By: Lean Leaper | April 3, 2020
Columns
Please read the Planet Lean article Immunity for a detailed primer on how Italian manufacturer FPZ applied lean principles when tackling a host of problems posed by the current pandemic. More »
The Courage to be Lean
By: Joanna McGuffey and Thomas Richert | February 26, 2020
Columns
A meaningful purpose is not what you are doing or how you are doing it, argue Joanna McGuffey and Tom Richert. It’s why your team is doing anything in the first place. When teams do not know why they are doing what they are doing, there is a tendency to disengage due to lack of ownership and passion. More »
Tackling the Problems at the Heart of Coaching
By: Lean Leaper | December 23, 2019
Columns
What is the best way to navigate the tough challenge of coaching someone productively? What is the best way to both challenge the individual while providing sufficient space for them to own their personal learning? When is the best situation in which to intervene? Such challenging questions are at the heart of this engaging dialogue between LEI’s Deb McGee and coach Jeff Smith. More »
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