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Sector: Healthcare
Fixing Lean’s “Sales” Problem (Tips from a Recovering Salesperson)
By: Jacob Stoller | January 23, 2018
When companies begin lean transformations, IT systems too often are viewed as obstacles. So, some lean thinkers may view Jacob Stoller, author of The Lean CEO, as having a checkered past. He used to sell IT systems. But the experience of selling to CEOs gave him a valuable skill that lean practitioners can borrow: how to sell to senior management. Here, perhaps as a way of making amends for his past life, he shares practical tips for selling lean. More »
Starter Kata for Coaching
By: Mike Rother | January 19, 2018
The latest Kata SlideShare (and embedded 8-minute video) traces an arc of practice and learning of coaching skill. Establish a baseline of fundamental skills, and then build on them to advance your coaching skill development. More »
Learning to Lead, Leading to Learn
By: Eric Buehrens and Alice Lee | January 18, 2018
Hear how a personal lean transformation supported a crucial organizational transformation following a financial crisis at a large medical center. In this unique Lean Talk, Alice Lee and Eric Buehrens revisit Eric’s lean journey to discuss its challenges and successes. More »
Doing Versus Being – How Mindfulness Supports Better Lean Thinking
By: Mike Orzen | January 16, 2018
Most companies don’t get the expected results from their lean transformations, according to Mike Orzen, lean practitioner and LEI faculty member. The reason is that people get stuck in stages 1, 2 or 3 of awareness, failing to reach level 4, being. Learn how to move from "doing" lean to the more creative and less stressful state of "being.  " More »
The 5 Diseases of Prioritization
By: Jim Benson | January 11, 2018
Prioritization is rarely a problem by itself. Instead, it’s a symptom of a set of illnesses: Swervy, Thickets, Costeoporosis, Planemia, Politicitis. Here’s the cure from “Doctor” Jim Benson. More »
Thank you, Tatsuro Toyoda
By: John Y. Shook | January 8, 2018
John Shook remembers the late Tatsuro Toyoda, former president of Toyota. More »
What would "process points" be in software development?
By: Michael Ballè | January 8, 2018
Columns; eLetters
Dear Gemba Coach,Thank you for your previous column that has raised profound questions for me to work on with my software development teams. For example, what are our "process points"? How do we as lean managers enable thinking deeper together about them? What are the behaviors that encourage "better people to work better with each other to create better processes"? More »
Lean Principles Are the Bread and Butter of this Retail Transformation
By: Lean Enterprise Institute | January 4, 2018
Entrepreneurs explain how their chain of bakeries and retail stores used lean continuous improvement to profitably expand, engage employees, and meet growing customer demand for healthier products. More »
How Do I Tell Good Obeya Rooms From Bad?
By: Michael Ballé | January 3, 2018
Columns; eLetters
Dear Gemba Coach,Obeyas are popping up everywhere in our organization, and I don’t know what to look for to distinguish good from bad obeyas. More »
Shaping Workflow Competencies with Human Capital
By: Shook, John | January 2, 2018
Leading IT firms gradually are shifting focus from acquiring the right talent to developing talent and focusing on how to grow people's capabilities, says John Shook, executive chairman at the nonprofit Lean Enterprise Institute, on pages 34-35 in this special workflow section of CIO Review. More »
Your Favorite Lean Posts of 2017: A Lean Post Holiday Special
By: Lean Leaper | December 21, 2017
2017 has seen another terrific year of content on the Lean Post. Over the past 12 months we've released dozens of articles on the latest news, research, stories and tips from all of you, the members of the lean community. Today we share the top 10 most popular. More »
Shook Addresses Current State of Lean Thinking After U.S-Turkey Tiff Compels Keynote Countermeasure
By: John Y. Shook | December 14, 2017
Indefatigable presenter John Shook quickly made this video as a countermeasure to being denied entry to Turkey, where he was scheduled to keynote an Istanbul conference. More »
A (Work) Pie in the Face to All Bad Jobs
By: John Y. Shook | December 12, 2017
Want Better Employees? Be a Better Employer More »
If lean really is about innovation, why does so much of it seem to be about logistics?
By: Ballé, Michael | December 11, 2017
Columns; eLetters
Dear Gemba Coach,If lean really is about innovation, why does so much of it seem to be about logistics, with truck preparation areas, leveling boxes, small trains, kanbans and so on? More »
The Time for Healthcare Leaders to Implement Lean Is Now – Stat!
By: Helen Zak | December 7, 2017
Pioneering healthcare leaders have demonstrated that lean applied to healthcare can help solve the problems of quality, delivery of care, and cost. It’s time for other leaders in healthcare to step up. Lean management is a necessity in healthcare, not a luxury. More »
Want Better Employees? Be a Better Employer.
By: John Shook | December 7, 2017
Columns; eLetters
Every nation in the world is on a quest to create more jobs. As they should be.  But, we don’t want just “jobs.  ” We want good jobs. Our friend Zeynep Ton offers a prescription for good jobs. Ton, MIT professor and author of the Good Jobs Strategy, has seen jobs from many angles. Growing up in her native Turkey, Prof Ton had the opportunity to observe tough but decent paying factory jobs. In her university research in the US, where the economy has steadily moved from manufacturing to the service sector, Professor Ton has observed with dismay the sad More »
Organization Follows a Lean-like Vision for Eradicating Poverty
By: Jacob Stoller | December 5, 2017
Meet the anti-poverty movement's Taiichi Ohno. More »
ASK ART: “Why do you say lean is all about people?”
By: Art Byrne | November 30, 2017
Lean is all about people, says author and former CEO Art Byrne, who has been successfully turning around companies for over 20 years. That means leaders must transform the way people think and act so everyone sees waste and has the skills to remove it. Such an approach leads to faster growth, higher profits, better quality, and lower costs. Here, Art offers practical advice and examples for why senior leaders should spend their time growing people, not figuring out ways to get rid of them. More »
What does “separation of human work and machine work” mean?
By: Balle, Michael | November 29, 2017
Columns; eLetters
Dear Gemba Coach, I’ve been trying to learn more about Jidoka and I keep coming across references to “separation of human work and machine work” but I’m not sure what this means – any pointers?  More »
7 Elements of Quality on the Shop Floor
By: Andrew Quibell | November 28, 2017
"How do you lean out a quality approach that can work on the shop floor (maybe even compatible in a healthcare environment as well)?" people often ask Andrew Quibell. "How does it look? What should you include?" Read more. More »
The Lean Bakery: A Q&A with 365's Staff
By: Agus Tena and Leo Tena | November 16, 2017
In their first interview with The Lean Post, Leo and Agus Tena, children of the authors of the new LEI book "The Lean Bakery," describe some of the finer points of the transformation of their family's company Cafe365. More »
The Lean Bakery (Chapter 1)
By: Juan Antonio Tena, Emi Castro | November 14, 2017
Forms and Templates
Chapter 1 from The Lean Bakery book. More »
What Too Many Leaders Get Wrong with Coaching Kata
By: Elizabeth Carrington | November 14, 2017
Think you can dive headfirst into Coaching Kata with your reports? Think again. More »
When should we do an A3 or use a different problem-solving tool?
By: Michael Ballè | November 12, 2017
Columns; eLetters
Dear Gemba Coach,I would really appreciate your perspective on the following: (1) When should we do an A3 for something vs. when would it be appropriate to just use an idea board? (2) What is the difference between a problem and an idea? More »
The Future of Lean Healthcare: A Faster Type of Transformation?
By: Lean Leaper | November 9, 2017
We all know that lean transformations take a long time to occur, and in some senses, they never end. But what if we could change that? What if there was a way to expedite lean transformations for those industries with an urgent need, like healthcare? Here's what the Lean Global Network is doing to explore that. More »
The (Real) Lean Firefighter: Bringing Lean to the Grand Rapids Fire Department
By: Brad Brown | November 7, 2017
Brad Brown had no lean experience when he joined the Grand Rapids Fire Department (GRFD) in 2003. But as the Great Recession went into full swing and budgets were slashed, he discovered lean – and realized it was just what the GRFD needed to weather the recession. This is his story. More »
Why don't people learn from experience?
By: Michael Ballè | November 5, 2017
Columns; eLetters
Dear Gemba Coach, On the gemba, we have many problems to manage every day. People don’t seem to learn from their experience. Is there any way to teach the people when they don’t learn from their own experience? More »
Advice from the Gemba: Getting More Suggestions without Incentivizing Employees
By: Gavin Martin and Kelly Moore | November 2, 2017
Improving the work is difficult, if not impossible, without suggestions from those who actually do the work. But in many companies, getting the workers to submit suggestions is a constant struggle. What could be the root cause(s) of this problem? Two lean practitioners weigh in with their thoughts. More »
Ask Art: Can Lean and “Make-the-Month” Co-exist?
By: Art Byrne | October 31, 2017
"Make-the-month" programs are not unusual in manufacturing organizations. But, many people have asked Art Byrne, are such programs compatible with lean? Isn't the intense focus on results counterproductive when matched with the process focus of lean thinking? Art explores. More »
Don't Start with Tools!
By: Mark Rosenthal and Craig Stritar | October 26, 2017
Starting off your lean transformation with one of the various tools at your disposal is certainly tempting. But according to Craig Stritar and Mark Rosenthal, that's a temptation you need to resist. Drawing on examples from Toyota and their own experiences, Stritar and Rosenthal explain their preferred gateway to lean transformation. More »
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