Any Color You Want Except Tuxedo Black
Henry Ford could get the customer any type of Model T as long as it was black. But the Ford Motor Company now finds itself in the strange position of being able to supply vehicles in any color except (metallic) black as a result of the catastrophe in Japan.
The earthquake-tsunami that hit northeast Japan has rocked global supply chains that will be changed forever. Who knew (I didn't) that so much of the world’s production could be so devastated by disruption from a single region? Instead of simple knee-jerk responses, let us commit to leverage these events to initiate a new and total revolution in sourcing strategy. First, a quick look at how we got here.
A trend that started in the auto industry in the 1990s and became a tsunami that has now hit the whole industrial world: a radical supply model that outsourced, offshored, and "single sourced" from a single suppler often at a single plant thought to be the cheapest location in the world. Twenty years ago, Inaki Lopez at GM and then VW kicked off this revolution in automotive supply chains that quickly expanded to the whole industrial world. To be sure, a revolution was needed at that time. OEM-supplier relations in the auto industry were often too cozy and OEMs had so many suppliers they could barely identify them all. Lopez made the First Commandment of Sourcing: Lowest Global Piece Price. (And tooling costs were saved too by installing capacity at only one supplier location.)
All previous considerations of how parts related to operations went out the window.
Cozy buyer-seller relationships vanished - that's good - but sensible considerations such as total cost, quality, logistics, and partnering for mutual prosperity also disappeared.
Before long, even internal operations were held to the same pricing standards.
"Outsourcing" grew along with "offshoring," under the edict, "Match the price I can get in China or your contract goes up for bid." And up for bid they did go, and out of business they went. First, smaller suppliers closed their doors, at huge cost to OEMs to replace the lost supply of parts and materials. They were followed by larger ones. Eventually all major automotive-dedicated suppliers based in the USA filed for bankruptcy.
As a result, supply chain logistics became increasingly complex. Other trends contributed: more sophisticated software and transportation systems, for example, led to the rise of "3PL" or third-party logistics specialists. Logistics and even supply chain strategy became outsourced. Outsourcing begat outsourcing. Not unlike the specter of machines designing machines (as in the Terminator), a monster was created. In the end, yet another key competence of manufacturers was lost to specialists whose interests were their own, not the OEM's. Certainly not the customer's.
There is nothing inherently wrong with sourcing globally. But a single-minded focus on lowest piece-price with no regard to broader regional strategies leads to unneeded complexities. And, as we see from the catastrophe in northeast Japan, unneeded risk. Who knew (I didn't) that 40% of the auto industry's microchips were being produced in one relatively small region, most of them in one factory.
The simplistic and predictable reactions of some critics to question just-in-time (JIT) are, of course, not the real issues here - supply chain strategy and configuration are. In fact, semiconductors weren't being produced via JIT anyway - producing in large batches still holds sway in the electronic components industry (in fact, the electronics industry didn't need to be Lopez-ized - it was already there. Sourcing from far-flung global locations high-cost, modular componentry that quickly loses value every day it sits in the distribution system was the industry norm - mastery of which became a core competence of companies like Dell in the 1990s - even before Lopez). And yet as usual, the catastrophe in Japan has given rise to cries for the end of JIT. Minimal buffer stocks caused immediate production losses so surely the answer, according to critics, is more production and more stock. Increasing buffer stocks or finished goods inventory to buffer against a 100 year interruption is absurd (See: Nonsense about JIT by Jim Womack).
A car has thousands of discrete parts and doesn't become a car until it has each and every one of them. "Tuxedo Black" is Ford's name for a color dependent on a unique pigment from a Merck plant close to the Fukushima Daiichi nuclear plant. It isn't produced anywhere else. Merck says the plant wasn't damaged but, due to radiation, engineers won't be able to even reenter the plant for weeks and once they do it will take six to eight weeks to set things back to order and begin producing Zirallic, Merck's name for the pigment. In the meantime, Ford can still build a truck for you, just not one in Tuxedo Black.
The deeper problem is that most companies didn't know the full extent of their exposure to risk. Buyers know their suppliers, but usually not their suppliers' suppliers, or the suppliers of those suppliers. Toyota has demonstrated remarkable ability to recover from supply disruptions in the past (See: Aisin factory fire in 1997). Honda too: when US tariffs disrupted their steel supply ten years ago, Honda airlifted carbon sheet steel from Japan to the U.S.
A New Model for Sourcing and Logistics – Regional and Rational
Similarly, the solution isn't just a matter of exiting northeast Japan, another knee-jerk reaction of some companies. Rather, the solution lies in totally rethinking supply chains.
In general, it makes most sense to produce close to where you sell. And in general it makes most sense to engineer close to where you produce. And it certainly makes most sense to procure as close as possible to where you produce for your customers. For most large firms, that means we need regional supply strategies.
So let's use the current crisis to signal an end to 20 years of madness in sourcing strategies. Single sourcing is dangerous. That much is obvious. And 100 sources all competing for the next contract based on piece price is also dangerous, in a different way. When that single source is continents away from production facilities, the danger is magnified.
A new sourcing model is needed. The wisdom of 'dual supplier' strategies of many lean thinking supply chain managers is clear - avoid both single source and "numerous source" situations. When Deming advocated what he called "single sourcing," he was promoting OEM-supplier relationships based on partnership, not zero-sum negotiation; and on cost of quality, not price of transaction. Toyota's traditional approach was to pursue dual sourcing for first and second tier suppliers (unfortunately this did not always extend to often small third and fourth tier suppliers - thus Toyota is especially suffering from the global supply crisis since 80% of its in-vehicle computer chips were being supplied by one facility in northeast Japan with no easy re-sourcing possible). With dual sourcing, risk is avoided, such as when one supplier facility goes down, and competition is encouraged, with two suppliers in the game.
Anyone anywhere who wants to make his or her country a competitive manufacturing location needs to practice lean math. That's total cost -- including the potential cost of disruption on long-distance supply chains -- rather than the piece price plus slow freight cost calculation done by most manufacturing firms today. The USA, specifically, is already a much more "competitive" manufacturing location than most senior managers seem to think, based on the continuing decisions to send manufacturing to locations far and wide. For an example of a simple total cost model, from the Reshoring Initiative, go here: www.reshorenow.org
But, be careful. Any costing model will be based on assumptions, and while risk can be included, no risk model could account for the disruption that began on March 3, 2011. Rather than a cost model that we hope will spit out the perfect answer every time, it's more practical to work from some simple principles of lean supply chain configuration. Shorter lead times are better than long. Closer proximity between suppliers and customers is better - shipping regionally better than shipping across oceans. Less inventory with more frequent delivery is better than large inventories that move infrequently. Single sourcing, especially single location sourcing, is generally bad - it's risky and doesn't leverage natural, healthy competition tension. Maintaining hundreds of suppliers for the same part is also bad - it generates complexity, confusion, and costs of redundancy.
No one challenges the concept of adopting a total cost view, so it is more than simple resistance to the basic idea that is the problem. Rather, companies are simply inept at understanding true total costs, let alone how to make decisions accordingly. As costs are broken down and allocated across functional lines, ownership and even understanding become murky. That's where the lean math comes in. Matt Lovejoy is CEO of Acme Alliance, a casting machining company outside of Chicago. Acme has operations that produce the same goods in Illinois, Brazil, and China, so Acme knows the actual cost - not price but cost - of producing in each country. Buyers often approach Matt and Acme in Chicago with an edict to source products in China, for example, when it makes more sense - in every way - to produce closer to the OEM, closer to the customer.
Matt has found that many Lopez-ized buyers who want to shift sourcing from Illinois to China fail to consider a plentitude of costs and consequences. Metal can cost more (surprise) in China than the USA (see Shanghai Metal Index versus London Metal Exchange). Energy costs more in parts of China than in parts of the USA. Same with high-quality equipment, which may be more costly in China than the USA (due to high import duties for European or Japanese machinery). And, since labor comprises a tiny portion of the cost of making most casting products, these items alone are worth careful scrutiny. And then what about the time and cost of managers' time to visit global locations, along with the communication challenges of late night conference calls with difficulty understanding those on the other end of the phone? And here’s a key point to consider: What reductions in total cost could be realized if the time, effort, and energy of sourcing across the planet were actually invested in the local supplier through kaizen?
The point here, to repeat for emphasis, is NOT that sourcing in China or Brazil is a bad idea. The emergence of China and Brazil as viable sources for the global production community is a positive phenomenon of historical importance. But, each sourcing decision needs to be made on its own merits.
Stop the Madness
Lean thinking brings things together, emphasizing the connectedness of all parts, organizationally and physically: suppliers that are close to OEM factories that are close to customers. It will be no easy task to unravel the unneeded complexity caused by 20 years of piece price optimization. We can start making progress in that task by going back to the basics of starting with the customer, defining value, and working backwards from there. Working together, we can create supply chains that flow value from raw material to customer with ever shortening lead times, profiting both OEMs and suppliers.
Just as JIT is not the practice to challenge here, neither is the practice of sourcing globally. And the problem is far greater than being unable to order your vehicle in Tuxedo Black. "You need a crisis," we like to say, to spark your transformation. Global supply chain managers should be happy - they have a crisis of epic proportions. The catastrophe in northeast Japan is tragic enough in its own right and needn't have been made more so by things within our control: convoluted, high-risk, high total-cost supply chains generated by the lunacy of a narrow focus on lowest global piece price. Now is the time to rethink and reconfigure supply chains so they are rational, regional, practical, low in total cost and risk and high in fostering quality – in short, lean supply chains.
Chairman and CEO
Lean Enterprise Institute, Inc.
How the A3 Process Developed to Help Build Better Managers, Part Two
In this second of two articles, Isao Yoshino and John Shook explore how A3 emerged as powerful practice at Toyota for developing better managers.
How the A3 Process Developed to Help Build Better Managers
One of the hallmarks of a successfully executed A3 process is that it is a collaborative activity--a learning process for everyone involved: for learner and teacher, senpai and kohai, sensei and deshi, say authors Isao Yoshino and John Shook. Here's the first of two articles tracing the development of A3 thinking at Toyota.
Keep Calm and Manage Stably: Akio Toyoda’s Response to Crisis
Jeff Liker and John Shook comment on the recent remarks of Toyota President Akio Toyoda, stating that they "reaffirmed the remarkable ways of the company, leaving us with confidence that Toyota will continue to serve as an inspiration, even as the world continues to change in unpredictable ways."