Searching for the Perfect Cancer Care by Spreading Lean Around the System
Carlos Frederico Pinto, MD, known as “Dr. Fred,” will share how the Instituto de Oncologia do Vale (IOV), team has improved its own work and is helping to “reduce the cancer burden among us all” in the Sao Jose dos Campos Metro area, 60 miles from Sao Paulo, Brazil.
IOV’s lean journey started in 2009, when it was struggling with quality standards and waste. Supported by the Lean Global Network’s Lean Healthcare Initiative, IOV’s strategy of sharing lean knowledge involves cross-pollination, coaching local leaders using its own “leader’s manual,” and jishuken. (Meaning “self-learning” in Japanese, jishuken refers to a hands-on, learn-by-doing workshop.) This presentation will cover how IOV’s experience and results are shared with different organizations and how these organizations are, in turn, developing their own lean cultures.
With six facilities in two cities, two of them in general hospitals, IOV covers cancer care for two million metro area inhabitants in the public and private sectors. In 2013, IOV merged with a national oncology group with 36 oncology practices. Recently, IOV’s teams have worked with other healthcare organizations and local governments to improve the quality and access to cancer care and overall healthcare. Since 2019, Dr. Fred also has worked as head of an emergency hospital with more than 20,000 visits per month.