Lean Summit 2020
April 6-7, 2020  |  Carlsbad, CA
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home > 2020 Lean Summit > Sessions > Learning Session: Zx-Quest: Building an Excellence Framework for the Long Haul

Learning Session

Steve Crowley
Steve Crowley Zx-Ventures: an AB InBev company
Dana Mitchell
Dana Mitchell Zx-Ventures: an AB InBev company

Zx-Quest: Building an Excellence Framework for the Long Haul

Grit is the ability to sustain interest in an effort toward very long-term goals (Duckworth, Angela, Grit: The Power of Passion and Perseverance, New York, Scribner, 2016).  People who possess this quality can persevere, but this ability does not guarantee improvement.  Long-term goals are essential, but without shorter cycles of PDCA at each level of business maturity, gritty people will suffer inside a system incapable of improvement.

In this session, Dana and Steve will share the story of how to build an organization from scratch from within a Fortune 500 company.  Among the practical applications you’ll explore are:

  • Assessing a candidate’s “grit” before extending a job offer,
  • Using a sense-making model to understand the context surrounding your problem,
  • Discussing the merits of a maturity framework to support your organization’s operational excellence. 

Speakers:

Steve Crowley
Steve Crowley Zx-Ventures: an AB InBev company
Dana Mitchell
Dana Mitchell Zx-Ventures: an AB InBev company

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