Lean Summit 2020
April 6-7, 2020  |  Carlsbad, CA
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home > 2020 Lean Summit > Sessions > Plenary Session: Steady Work

Plenary Session

Karen Gaudet
Karen Gaudet Lean Enterprise Institute

Steady Work

Transforming frontline operations in a retail chain the size of Starbucks is a story in itself. Karen will share how lean thinking and practice addressed huge demand fluctuation in a retail environment across thousands of stores, and then how baristas and managers in Newtown, Connecticut used that system to get them through the worst week imaginable. It is a deeply personal story with global relevance.

 

Speaker:

Karen Gaudet
Karen Gaudet Lean Enterprise Institute

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