September 14 - November 20, 2020
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Speakers

Katie Anderson

Katie Anderson
Lean Leadership Coach, KBJ Anderson Consulting

Katie Anderson is a lean leadership coach and performance improvement specialist with over 15 years of experience. Katie is passionate about developing people's leadership, problem solving and coaching capabilities to support continuous improvement and organizational transformation. For over a decade, Katie has led lean transformations at a variety of healthcare organizations and has supported the development of lean leaders across many industries. In 2013, Katie started her own independent consulting practice focused on lean leadership coaching, strategy, and implementation. Prior to that time, Katie held senior Lean leadership positions in two prominent California healthcare organizations, the Palo Alto Medical Foundation and Stanford University's Lucile Packard Children's Hospital. 

Katie is a coach for the Fisher School of Business's Masters of Business Operational Excellence program and is faculty for the Thedacare Center for Healthcare Value and the Lean Enterprise Institute. She has been an invited speaker at national and international conferences on lean leadership and coaching, and has co-authored multiple publications on lean, healthcare quality, and health policy. Katie holds a Bachelor of Arts degree in Human Biology with honors from Stanford University, and a Masters of Philosophy in Public Health (MPhil) from the University of Sydney (Australia) as a Fulbright Scholar.

Read Katie's reflections on leadership, Lean, and life in Japan at kbjanderson.com.


Katrina Appell

Katrina Appell
Lean Coach

Katrina Appell is a Lean Product and Process Development Coach at the Lean Enterprise Institute. She is passionate about supporting organizations in improvement and transformation with 10+ years of coaching, facilitating, training, and team development experience.

Katrina has experience as a Senior Lean Consultant at Liker Lean Advisors focusing on supporting organizations in lean product and process development and as a Lean Coach at the University of Michigan Health System. Working with Jeff Liker, PhD and Jim Morgan, PhD, Katrina’s doctoral research looked at the effectiveness of different approaches to using lean thinking in complex environments through product development case studies. Dr. Appell is currently collaborating with Dan Cooper, PhD, who leads the Resourceful Manufacturing and Design group at the University of Michigan, to build low-carbon manufacturing principles into product-process development systems through lean product-process development to make this thinking more accessible to companies. 

Katrina co-developed and teaches Designing the Future: A Lean Product & Process Development Immersive Learning Experience workshop. She has previously taught classes for the College of Engineering at the University of Michigan at Ann Arbor in lean manufacturing, lean-six sigma greenbelt, lean healthcare, lean office, lean supply chain for healthcare, lean supply chain and warehouse management.

Katrina has a Ph.D. and M.S.E. in Industrial and Operations Engineering from the University of Michigan at Ann Arbor. She also has a B.S. in General Engineering from the University of Illinois at Urbana-Champaign, where she is a member, and was formerly the President, of the Industrial and Enterprise Systems Engineering Alumni and Advisory Board. Katrina is President of Katrina Appell Consulting Inc. and organizes her thinking by blogging at appell.org.


Jack Billi

Jack Billi
Physician, Chief Engineer for the Michigan Quality System, University of Michigan Health System

Dr. Jack Billi serves as Professor of Internal Medicine and Medical Education at the University of Michigan Medical School, and as Associate Vice President for Medical Affairs of the University of Michigan. He leads the Michigan Quality System, the University of Michigan Health System's lean transformation strategy. Dr. Billi's research and management interests include the use of lean thinking to improve quality, safety and efficiency in health care, evidence-based guidelines, population health, clinical practice transformation tied to performance-based differential reimbursement, and conflict of interest management. Billi is active in organized medicine and collaborative quality improvement initiatives in Michigan, and is involved nationally and internationally in developing guidelines and educational programs for cardiac resuscitation.


Steve Crowley

Steve Crowley
Global Director of Operations, Zx-Ventures: an AB InBev company

Steve has been a leader in the hospitality industry for more than two decades.  After 17 years with Starbucks Coffee Company, he joined the venture arm of AB InBev to help build its branded experiential hospitality business to more than 450 locations in under 3 years.

Lean thinking was introduced to Steve during his time at Starbucks, where he led the Lean Innovation Lab through a period of service delivery and management systems transformation.  He has been able to translate his experience with systems thinking, kaizen, and coaching to 20 different branded concepts across 12 countries.

Steve teaches meditation on weekends. His favorite beer is Space Dust from Elysian Brewing Company.


Mike De Luca

Mike De Luca
Principal and Owner, Torre Consulting

As Principal and Owner of Torre Consulting, Mike works with companies to apply Lean principles in developing strategy, improving processes, and making better use of the talent we have in our staff, so that we can focus more effectively on work that makes a difference for the customer. He works with all levels of leaders and teams to connect strategy to the underpinning metrics and management system that ensure success from the front line to the enterprise as a whole.

Mike’s 25 years of experience include over 15 years of leadership experience in the corporate environment as well as over 15 years of experience bringing Lean principles to life in department and organizational processes and culture. Prior to starting his consulting practice, Mike served as Executive Director of Finance at Group Health Cooperative in Seattle, where he led the Lean transformation of his own department, evolved the role of Finance to meet the changing needs of a Lean organization, and co-led the Lean transformation of financial planning processes across the enterprise.

In his consulting practice, Mike works with companies on Lean strategic planning and deployment, value stream mapping and improvement, and cross-functional process improvement in both finance and operational areas. His work spans industries including healthcare, manufacturing, construction, insurance and transit. In partnership with clients, he teaches and coaches daily improvement methods, root cause analysis, and visual management, so that clients are able to integrate and sustain Lean principles and habits in their organizations.

Mike is a featured speaker at conferences and workshops including the Lean Accounting Summit and Lean Healthcare Transformation Summit. Mike has a Master of Science in Finance degree from Seattle University, is a Fellow of the Healthcare Financial Management Association (HFMA), holds the Certified Healthcare Financial Professional (CHFP) designation, and is a Certified Lean Six Sigma Master Black Belt.


John Drogosz

John Drogosz
Senior Lean Consultant, Optiprise, Inc.

John Drogosz is a Product and Process Development Coach at the Lean Enterprise Institute. John has over 20 years of Lean manufacturing, product development and above shop floor experience. As a Vice President at Liker Lean Advisors, he has led lean transformations in numerous companies and industries including Northrop Grumman, Johnson Controls, Areva, Peugeot-Citroen, Tenneco, Eaton, Hertz, Schlumberger, Harley-Davidson, Embraer and Caterpillar.

Dr. Drogosz currently teaches classes in Lean Product and Process Development and Lean Manufacturing for the College of Engineering at the University of Michigan – Ann Arbor. He is a contributor to the Toyota Product Development System by Morgan and Liker and to Dr. Jeffrey Liker’s book The Toyota Way to Continuous Improvement. In the past he held a management role at Delphi Automotive in enterprise-wide lean implementation and worked through John Shook’s TWI Network.

John holds a Bachelor’s degree in Business Administration from the University of Western Ontario and a Master’s and Ph.D in Industrial and Operations Engineering from the University of Michigan. He is also a Six Sigma Black Belt.


Kimberly Eng

Kimberly Eng
Chief Operating Officer, Lynn Community Health Center

Kimberly Eng is the Chief Operating Officer at Lynn Community Health Center, a non-profit community health center recognized as a leader in developing new initiatives that result in high-impact, low cost healthcare.

Kimberly is a trained industrial engineer and has worked in a number of industries including healthcare, manufacturing and construction design.  She participated as an early pioneer of lean in healthcare for a large complex healthcare organization, Beth Israel Deaconess Medical Center, a major teaching affiliate of Harvard Medical School.

Over the last ten years, Kimberly has led numerous continuous improvement initiatives in order to improve patient access, quality, and cost.  As part of the spread of lean philosophy, Kimberly has co-facilitated the development and delivery of lean training for senior leaders and provided coaching support and technical expertise post-training in the U.S., Australia, and Egypt.


Carlos Frederico Pinto

Carlos Frederico Pinto
MD, MBA, Lean Institute Brasil

Carlos Frederico Pinto has a MD, MBA and is executive director, Instituto deOncologia do Vale and executive director, Hospital de Clínicas Sul – HMTJ.

“Dr. Fred” is a medical oncologist and also a healthcare manager who has led the Instituto de Oncologia do Vale (IOV) oncology group in Brazil for more than 20 years. Previously, he led IOV’s public and private cancer centers, which provide care for more than two million people. As a lean management practitioner for a decade, he led his organization into an extensive lean transformation, which was published in 2014 by the Lean Institute Brazil (LIB) in its book In Search of the Perfect Care.

He is a senior advisor to the LIB and a member of the Lean Global Network’s Lean Healthcare Initiative. He served as a board member at the Brazilian Cancer Society and director of the Brazilian Medical Oncology Society for more than 10 years.

Dr. Fred also serves as a leader-coach for several organizations and is in demand as a speaker at conferences in the U.S., Europe, Latin America, and Australia.


Pat Greco

Pat Greco
Senior Director of Thought Leadership, Studer Education Former School Superintendent, Menomonee Falls, WI

Pat Greco has served 38 years in public education, most recently as a superintendent in the School District of Menomonee Falls, WI.

During her tenure as superintendent, Pat was recognized for growing teacher and leadership capacity, improving system and team performance, and achieving results valued by the communities she served. Her team rose to become recognized by state and national leaders.


Scott Heydon

Scott Heydon

Scott Heydon is an executive with experience in strategy and retail operations through the implementation of Lean principles. After receiving his MBA from the Tuck School of Business at Dartmouth College, Heydon was a consultant and Engagement Manager for McKinsey & Company for nearly 5 years.

After McKinsey, Heydon was an executive at Starbucks Coffee Company as Vice President Global Strategy, supporting the Starbucks Board of Directors and C-suite leaders in developing and executing highly successful long-term strategies that helped Starbucks achieve unprecedented growth and bring a new level of maturity across the organization.

Heydon then focused on introducing Lean thinking principles and a Lean leadership approach to Starbucks. Heydon initiated Starbucks Lean journey by improving cross-functional processes at Starbucks headquarters. After several major successes Heydon was asked to lead a team focusing on improving the operational capabilities of Starbucks 17,000+ stores worldwide.  The team’s efforts focused on delivering results specifically by building problem solving capability and business acumen at every level of the company.

After leaving Starbucks in 2011, Heydon dedicated his time to coaching others. His goal is to help other individuals and companies improve their team member’s capabilities at all levels of their organizations so they can better serve customers and create an improved work environment for employees. Since 2014, Heydon has partnered with the Lean Enterprise Institute to support their efforts of Making Things Better Through Lean Thinking and Practice by directly supporting several of LEI’s Co-Learning Partners. 


Josh Howell

Josh Howell
President, Executive Team Leader, Lean Enterprise Institute

Joshua Howell is president and executive team leader at the Lean Enterprise Institute (LEI). He supports co-learning partnerships across a variety of industries such as retail, restaurants, and construction, exploring how organizations transform for higher levels of performance with lean thinking. As a coach, he designs and facilitates hands-on learning experiences with solving meaningful problems by improving the work, believing such activities can add up to enterprise-wide lean transformation. Regular e-letters and podcasts are how he shares what he's learning with lean practitioners worldwide. 
 
Prior to joining LEI, Howell was an architect and implementer of a lean operating and management system for retail stores at Starbucks Coffee Company, where he also created a team of lean coaches who helped facilitate and sustain the changes globally. The system enabled improved quality for products and experiences, increased product availability, and reduced waste (eg. brewed coffee). It was implemented by creating problem-solving experiences for managers at all levels, developing that critical capability across the company.
 
Howell holds a bachelor’s degree in business administration from the Mendoza College of Business at the University of Notre Dame.

Henrique Imbertti Jr

Henrique Imbertti Jr
Director of Organizational Agility, Magazine Luiza

A technophile since 2002 when he worked as a designer and developer, Henrique had his first contact with agile methods in 2004. Since 2008, he worked as a change agent and lean-agile coach in order to help companies face the Volatile, Uncertain, Complex and Ambiguous (VUCA) world, to deal with knowledge workers, and to adopt modern management practices.

Currently, he is the director of organizational agility at Magazine Luiza, a Brazilian digital transformation case. He lived in Sweden for three years, working as an agile coach at Spotify, where he experienced the scaling of a digital company. Previously, he worked with startups and at Yahoo! Brazil, where he gained experience with Silicon Valley culture. Henrique has a master’s in project management and a bachelor’s in design, so customer centricity and design thinking are part of his DNA.


Kiame Mahaniah, MD

Kiame Mahaniah, MD
Chief Executive Officer, Lynn Community Health Center

Inspired by a childhood divided between a war-affected third world country – the Congo – and a high performing first world one (Switzerland), as well as parents intimately involved in rural development NGOs, Dr. Mahaniah brings a burning passion for social justice and the fight against health disparities to his work as CEO at the Lynn Community Health Center in Lynn Massachusetts.

He attended medical school at Thomas Jefferson University in Philadelphia as a National Health Service Corps scholar, and graduated from the Family Medicine Residency program at the University of Pittsburgh Medical Center. He has been working in federally qualified community health centers ever since.  

His clinical interests lie in teaching and integrating opioid addiction treatment into primary care. He was the 2012-2013 Massachusetts Academy of Family Medicine Physician of the Year and holds an appointment at the Tufts University School of Medicine.


Robert Martichenko

Robert Martichenko
Founder and CEO, LeanCor Supply Chain Group

Robert O. Martichenko is the Founder and CEO of LeanCor Supply Chain Groupa trusted supply-chain partner with a mission to advance the world’s supply chains.

Robert is an industry thought leader, who has spent over 25 years learning and implementing lean and operational excellence with a focus on end-to-end supply chain management across a wide array of industries. His mission is to embrace the role of the Human CEO, who believes respect, empathy, relationships, education, courage, and critical thinking are still matter in order to remain relevant and competitive.  

As a professional speaker, Robert addresses topics such as “Building Cultures of Continuous Improvement,” “The Power of Narrative Leadership,” “Discovering Hidden Profit,” and “Make Work Meaningful: The Human CEO’s Strategy.” He also participates and volunteers on multiple advisory boards and educational institutions. 

He has received numerous prominent industry awards, most notably, the Distinguished Service Award by the Council of Supply Chain Management Professionalsthe highest recognition achievable for professionals in the supply chain industry. 

Robert has written several business books, most recently, Discovering Hidden Profit. His other books include Everything I Know About Lean I Learned in First Grade and Lean Six Sigma Logistics and two Shingo Research award-winning books: People: A leader’s day-to-day guide to building, managing, and sustaining lean organizations and Building a Lean Fulfillment Streampublished by the Lean Enterprise Institute.

His debut novel, Drift and Hum, has won multiple awards including the IBPA Benjamin Franklin Gold Winner Award for Best First Book-Fiction. He has also written two children’s books, It’s Perfect Being Me and A Day Well Spent. Robert holds a bachelor’s in mathematics, an MBA in finance, and a six sigma black belt. 


Deb Merrill

Deb Merrill
Manager, Process Improvement, Amadeus Hospitality

Deb currently engages her passion for process improvement with Amadeus Hospitality, a technology company designing software products that shape the future of travel.  As a member of the Commercial Operations team Deb is responsible for supporting execution of Kaizen events throughout the Value Stream, and for leading teams in the application of Lean via execution of initiatives designed to reimagine the way Amadeus works. 

Deb  previously held roles with the Timberland Co. focused on Supply Chain activities, the customer experience, consumer product development, marketing, sales, the software development lifecycle, business analytics, business systems analysis, project management and project portfolio management.  Each of these experiences provided unique opportunities for deep exposure to various operational perspectives, but most importantly facilitated development of Deb’s skill sets with continuous improvement techniques and desire to lead change for positive outcomes.

 


Jill Miller

Jill Miller
Continuous Improvement Manager, Herman Miller

Jill leads Learning and Development for Herman Miller’s corporate Continuous Improvement team where she runs programs for leadership development in manufacturing, as well as more targeted training that supports both manufacturing and business process areas. In this role, Jill combines a passion for helping people realize their potential with a desire to develop ambassadors for continuous improvement.

Before becoming a part of the Continuous Improvement team, Jill had eight years of experience at Herman Miller in both project management and risk analysis functions. Prior to Herman Miller, Jill worked for a division of Deutsche Bank, managing a portfolio of accounts from both the relationship banking and loan analysis perspectives. She holds a Bachelor of Science degree in Business Management and an MBA, both from Arizona State University.


Ryan Mitchell

Ryan Mitchell
Engineering Chief of Staff, Caterpillar Earthmoving Division


Jim Morgan

Jim Morgan
Senior Advisor, Product and Process Development, Lean Enterprise Institute

Jim Morgan, Ph.D. is President of EMC Network, a research and consulting firm specializing in new product and process creation. He is also Senior Advisor to the Lean Enterprise Institute for their lean product and process development initiative.  In these roles Jim has helped senior leaders from a wide variety of industries to improve their organizations development performance.  Dr. Morgan’s expertise comes from a rare combination of deep industry experience and rigorous scholarship.

His most recent industry experience was serving as Chief Operating Officer at Rivian, an electric vehicle manufacturer that he helped lead through a critical transition period.  Prior to Rivian, Jim spent ten years at Ford Motor Company, first leading the development of Ford’s Global Product Development System (GPDS) then serving for eight and a half years as their Global Director of Body and SBU Engineering during Ford’s historic, product led revitalization under then CEO, Alan Mulally.  Prior to Ford, Jim worked at Troy Design and Manufacturing (TDM) for 15 years as Vice President of Operations. TDM is a tier one, global automotive supplier of engineering services, prototypes tools and low volume parts and subassemblies.

Jim holds a Ph.D. in Engineering from the University of Michigan where his original research into Product Development won two Shingo Prizes for Research Excellence.  In addition he co-authored (with Professor Jeffrey Liker) the award-winning book The Toyota Product Development System (2006) and Designing the Future (2018)He has also authored or co-authored several book chapters on product development, as well as related articles for the Sloan Management Review, The Engineering Management Journal and other publications.


Kevin Nolan

Kevin Nolan
President and CEO, GE Appliances


Anna Pessah

Anna Pessah
Senior Consultant, Kaiser Permanente

Anna Pessah is a Senior Consultant at Kaiser Permanente in Sacramento, California. She is an Industrial and Operations Engineer with a master’s degree from the University of Michigan.

She began her career in manufacturing at Boeing and General Mills, then moved into financial services as the Director of Continuous Improvement at Summit Funding, Inc.

In April 2019 she made the transition to healthcare. At Kaiser Permanente, Anna focuses on leadership coaching, value stream management, and lean training facilitation. Outside of work she loves to be active, spend time outdoors, and bake blondies.


Natalie Reed
Project Specialist, Pella Corporation

Natalie has worked with Pella Corporation for 13 years to develop and improve processes across many areas of the business. Whether coaching individuals or leading a kaizen team, her focus has been on helping peers see their capability to change the current state for the better. She has been implementing Lean Product and Process Development (LPPD) for the past three years in her role as Project Manager in the Corporate PMO. Lean tools and culture are brought to life in her day-to-day work with cross-site project teams from all levels of the organization. Areas of focus include Study/Scope phase and Product Launch (market and operations). Natalie has served on the LPPD Steering Team and as a dedicated resource for the Pella Innovation Lab. 

She holds degrees in English and Sociology, with an emphasis on learning and teaching others.  Outside of work, Natalie spends time in the garden, doing puzzles with her family, and reading science fiction.


Michael Rubin

Michael Rubin
Chief Operating Officer, TravelClick (an Amadeus company)

Michael oversees Implementations, Customer Care, and other sustaining activities for all North American Reservations, Customer Relationship Management, Business Intelligence, Digital Media, and GDS Media customers.

After earning his BBA at the University of Michigan, Michael began his career with two of the former Big Six accounting firms, earning not only his CPA and CFP designations but also the trust of his teammates and clients.  Upon completing an MBA at Kellogg, Michael was hired directly into the Toys “R” Us Selective Development Leadership Program.  In addition to corporate Strategic Planning, Michel held critical roles in the most exciting and forward-thinking opportunities at the Fortune 150 retailer including toysrus.com and Geoffrey – a new and award-winning retail concept store.

Later, Michael started Total Candor, a financial planning education company, authoring and publishing Beyond Paycheck to Paycheck and The Savings Solution and became a sought after speaker.

Subsequently, Michael became Chief Operating Officer and Chief Financial Officer of Sleepnet Corporation, a medical device manufacturer in the sleep apnea space.  During his ~ 7 year tenure as COO/CFO, he set the strategic direction and led the day-to-day execution of its successful turnaround.

In 2017, Michael became the Vice President, Commercial Operations for Amadeus Hospitality, where he successfully created a process improvement culture at the fast growing enterprise and was fortunate enough to lead a diverse set of extremely committed and high-functioning teams.


Chris Shier

Chris Shier
HMPS Sr. Manager - Lead International, Herman Miller Inc

Chris is the Sr. Herman Miller Performance System (HMPS) Manager– Lead at Herman Miller Inc based in Michigan, USA. Herman Miller Inc is one of the premiere Office Furniture manufacturer’s in the world with a manufacturing base in the USA along with International sites in the UK, China, India and Brazil.

Chris leads the implementation of HMPS in operations globally for Herman Miller Inc. He works directly with the Global Operations leadership team to cooperatively drive improvement and develop people.

Chris has been with Herman Miller Inc for over 29 years and has held management positions in Engineering, Scheduling, Operations, HMPS and manufacturing systems implementation.

Chris’s learning began in 1996 during the start of the first model line and has continued through the application of HMPS principles in every position since. He has held several HMPS coaching positions including factory and line level implementation, leadership coaching in every factory domestically and internationally including Storage Cabinets, Wood furniture, Seating, Logistics and Planning/Scheduling areas.

Chris has an MBA in Operations Management from Grand Valley State University and a Bachelor’s of Engineering Science degree from the University of Western Ontario in Canada. He is a Licensed Professional Engineer in Ontario, Canada since 1984.


John Y. Shook

John Y. Shook
Chairman Lean Global Network; Senior Advisor, Lean Enterprise Institute

John Shook learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI and other operations around the world. While at Toyota's headquarters, he became the company's first American kacho (manager) in Japan. In the U.S., Shook joined Toyota’s North American engineering, research and development center in Ann Arbor, Michigan as general manager of administration and planning. His last position with Toyota was as senior American manager with the Toyota Supplier Support Center in Lexington, Kentucky, assisting North American companies adopt the Toyota Production System. Shook co-authored Learning to See, the book that introduced the world to value-stream mapping. He also co-authored Kaizen Express, a bi-lingual manual of the essential concepts and tools of the Toyota Production System. With Managing to Learn, Shook revealed the deeper workings of the A3 management process that is at the heart of Toyota’s management and leadership.

Shook is an industrial anthropologist with a master’s degree from the University of Hawaii, a bachelor’s degree from the University of Tennessee, and is a graduate of the Japan-America Institute of Management Science. At the University of Michigan, he was director of the Japan Technological Management Program and faculty member of the Department of Industrial and Operations Engineering.

Shook is the author of numerous articles, including "How to Change a Culture: Lessons from NUMMI"; Sloan Management Review, January 2010, which won Sloan’s Richard Beckhard Memorial Prize for outstanding article in the field of organizational development.


Carlos Vallejo

Carlos Vallejo
LSSBB - Manager, Costco Optical Lab


Gary Vance

Gary Vance
Director of Continuous Improvement, JBT Corporation

Gary Vance’s 30-year career has been predominantly in operations management with such companies as Toyota, Rockwell International, Peterbilt, and HON. He has served in many technical, management, and executive roles including manufacturing engineer, quality engineer, production manager, materials manager, operations manager, plant manager, general manager, lean deployment director, and VP of operations. As a result, he has developed a high level of expertise in the fields of lean manufacturing, continuous improvement, and six sigma.

Gary earned a bachelor’s from Purdue University, master’s degrees from Winthrop University and Kettering University, and a doctorate in business administration from Liberty University. In his spare time, Gary enjoys participating in triathlons, reading fiction novels, and being involved in his church.


Lisa Yerian
Medical Director of Continuous Improvement

Lisa Yerian, MD is Chief Improvement Officer and a Gastrointestinal and Hepatobiliary Pathologist at the Cleveland Clinic. She received a BS from the University of Notre Dame in 1996 and completed her medical degree, residency training in Anatomic Pathology and a fellowship in gastrointestinal and liver pathology at the University of Chicago-Pritzker School of Medicine. She joined the Cleveland Clinic in 2004 where she has held several pathology and health system leadership positions. In 2010 Dr. Yerian accepted the newly-created role of Medical Director of Continuous Improvement and in 2019 was named Chief Improvement Officer. She now leads a team of continuous improvement professionals engaged in building a culture of continuous improvement across the Cleveland Clinic Health System. Under her leadership the Cleveland Clinic Improvement Model (CCIM, www.clevelandclinic.org/improve) was developed, tested and refined as a roadmap for the entire organization to pursue a culture of improvement.

Dr. Yerian has authored over 150 manuscripts, articles and book chapters in the fields of pathology and continuous improvement. Her efforts have been recognized in multiple awards including the Association of American Medical Colleges Clinical Care Innovation Challenge Award (2016), and the Smart Culture Conference Buffalo Award (2018). She serves on the Board of Directors for the Lean Enterprise Insitutes and also for Catalysis. She speaks nationally and internationally on pathology and on the pursuit of continuous improvement in healthcare.

@LisaYerianMD


Lisa Yerian, M.D.

Lisa Yerian, M.D.
Chief Improvement Officer, Cleveland Clinic

Lisa Yerian, MDis Chief Improvement Officer and a Gastrointestinal and Hepatobiliary Pathologist at the Cleveland Clinic. She received a BS from the University of Notre Dame in 1996 and completed her medical degree, residency training in Anatomic Pathology and a fellowship in gastrointestinal and liver pathology at the University of Chicago-Pritzker School of Medicine. She joined the Cleveland Clinic in 2004 where she has held several pathology and health system leadership positions. In 2010 Dr. Yerian accepted the newly-created role of Medical Director of Continuous Improvement and in 2019 was named Chief Improvement Officer. She now leads a team of continuous improvement professionals engaged in building a culture of continuous improvement across the Cleveland Clinic Health System. Under her leadership the Cleveland Clinic Improvement Model (CCIM, www.clevelandclinic.org/improve) was developed, tested and refined as a roadmap for the entire organization to pursue a culture of improvement.

Dr. Yerian has authored over 150 manuscripts, articles and book chapters in the fields of pathology and continuous improvement. Her efforts have been recognized in multiple awards including the Association of American Medical Colleges Clinical Care Innovation Challenge Award (2016), and the Smart Culture Conference Buffalo Award (2018). She serves on the Board of Directors for the Lean Enterprise Insitutes and also for Catalysis. She speaks nationally and internationally on pathology and on the pursuit of continuous improvement in healthcare.