Lean Leadership Coach, KBJ Anderson Consulting
Katie Anderson is a lean leadership coach and performance improvement specialist with over 15 years of experience. Katie is passionate about developing people's leadership, problem solving and coaching capabilities to support continuous improvement and organizational transformation. For over a decade, Katie has led lean transformations at a variety of healthcare organizations and has supported the development of lean leaders across many industries. In 2013, Katie started her own independent consulting practice focused on lean leadership coaching, strategy, and implementation. Prior to that time, Katie held senior Lean leadership positions in two prominent California healthcare organizations, the Palo Alto Medical Foundation and Stanford University's Lucile Packard Children's Hospital.
Katie is a coach for the Fisher School of Business's Masters of Business Operational Excellence program and is faculty for the Thedacare Center for Healthcare Value and the Lean Enterprise Institute. She has been an invited speaker at national and international conferences on lean leadership and coaching, and has co-authored multiple publications on lean, healthcare quality, and health policy. Katie holds a Bachelor of Arts degree in Human Biology with honors from Stanford University, and a Masters of Philosophy in Public Health (MPhil) from the University of Sydney (Australia) as a Fulbright Scholar.
Read Katie's reflections on leadership, Lean, and life in Japan at kbjanderson.com.
CEO, Modus Cooperandi
A pioneer in applying Lean and Kanban to knowledge work, Jim is the creator of Personal Kanban and co-author of Personal Kanban: Mapping Work | Navigating Life, winner of the Shingo Research and Publication Award. His other books include Why Plans Fail, Why Limit WIP, and Beyond Agile. He is the CEO of Modus Cooperandi, and co-founder of Modus Institute. For the past two decades Jim has worked at uncovering ways for individuals and groups to communicate, collaborate, and find clarity in unpredictable and amorphous environments.
Consulting Services Director, LeanCor Supply Chain Group
Derek Browning is director, Consulting Services, for LeanCor Supply Chain Group, where he directs a portfolio of projects. His experience includes over 14 years working in logistics and supply chain, with the last 12 in supply chain consulting.
Derek has extensive project experience in lean management, six-sigma, operational excellence, supply chain management, supply chain and logistics network optimization, distribution and fulfillment center assessments and transformations, inventory planning and material flow, distribution network design, pre-acquisition due diligence, and post-acquisition integration.
Derek has provided supply chain consulting services in the following industries: healthcare and neutraceutical, auto body repair, financial services and private equity, heavy machinery, industrial construction, consumer appliances, material handling equipment, recreation vehicles, third party logistics, home improvement, home and commercial furnishings, funeral services, and automotive.
Derek has trained thousands of professionals in lean management, six-sigma, and supply chain, and has taught students and professionals at the University of Kentucky, Saint Louis University, Georgia Tech University, and Monterrey Tec’s Extension Campus in Mexico City, Mexico. Derek is an instructor for Lean Enterprise Institute, and has directed engagements for large-scale clients including: Mitsubishi Caterpillar Forklifts of America, Aurora Caskets, Domtar Personal Care, Caterpillar, Boldt Construction Company, Goodwill, ABRA Autobody and Glass, Daimler Trucks of North America, Motor Coach Industries, Thetford Norcold, Metagenics, City of Cincinnati, Cintas, Sensus, Carl Zeiss Vision, Carl Zeiss Meditech, Sunpower, and Perfetti van Melle.
Derek has a master’s in business administration, a bachelor’s in marketing, and holds certificates in lean, six sigma, and supply chain and logistics.
Senior Director, Improvement Strategy, Seattle Children's Hospital
Jenn Christison has worked at Seattle Children’s for over 10 years as Continuous Improvement Consultant and leader of the consulting team. In her current role as Senior Director of Improvement Strategy, Jenn coaches the Executive team in building the Continuous Improvement management system for the Seattle Children’s enterprise and guides effective implementation through consulting, coaching and education services.
Prior to Seattle Children’s, Jenn worked for The Boeing Company as an Employee Involvement Facilitator and Lean Practitioner.
When she is not guiding improvement strategy, Jenn enjoys baking, playing outside, kickboxing and performing amateur stand-up comedy.
Chemical and Food Engineer, IOV
Stela Maris Coelho is chemical and food engineer with Master Degree in Industrial Engineering and working with IOV for almost 20 years. Starting at the front desk and moving to almost all departments at IOV, she developed a brilliant carrer being now one of IOV’s top leaders responsible for the Lean Office and all quality initiatives at IOV. Stela also suports Lean Instutite Brasil developing and running workshops and supporting other healthcare organizations in their lean journeys.
Vice President & Regional Lean Manager, Turner Construction Company
Turner Constructions strategic priorities include the creation of a lean culture, full engagement at all levels within the organization, the creation of the right environment for staff growth and development and the adoption of a commitment based safety culture by creating the highest standard of care for its people. As the Vice President for Lean and Safety New York, Doug supports the ongoing development of the Turner Teams in order to build capability and fluency in both Lean and Safety.
Senior Vice President Integrated Sub Systems, TechnipFMC
Paulo has been working in the Oil & Gas Subsea industry since its beginning in early 80´s. He has participated in several important landmarks of subsea developments in the world for the last 30 years. He was a catalyst of innumerous developments and advances of subsea technologies worldwide. Paulo is graduated in Mechanical Engineering from Federal University of Rio de Janeiro and has an MBA from COPPEAD. He is currently Senior Vice President of Global Engineering and Development for TechnipFMC.
Global Director of Operations, Zx-Ventures: an AB InBev company
Steve has been a leader in the hospitality industry for more than two decades. After 17 years with Starbucks Coffee Company, he joined the venture arm of AB InBev to help build its branded experiential hospitality business to more than 450 locations in under 3 years.
Lean thinking was introduced to Steve during his time at Starbucks, where he led the Lean Innovation Lab through a period of service delivery and management systems transformation. He has been able to translate his experience with systems thinking, kaizen, and coaching to 20 different branded concepts across 12 countries.
Steve teaches meditation on weekends. His favorite beer is Space Dust from Elysian Brewing Company.
Vice President of Operations, Hydroid
Derek brings to Hydroid – a field-proven technology leader in advanced marine robotics – 35 years in the defense and commercial sectors and a diverse background in Operations and Manufacturing to include early stage through mature business models. Previously, at QinetiQ North America in varying roles up to Vice President, he launched a manufacturing and operations capability focused on Unmanned Ground Systems for both MIL and Commercial applications. Daly also held responsibility for Operations in QinetiQ’s Survivability business line in which products that provide protection from RPG’s, IED’s and other ballistic threats for air, ground and human platforms are designed and built. He also served as President and COO at Comark LLC, a defense and commercial facing ruggedized industrial computer manufacturer. Derek received his introduction to Lean and his Green Belt training at Northrop Grumman in the 2001 and has been a Lean change agent since.
Derek received magna cum laude Bachelor degrees in Mechanical Engineering Technology, from Northeastern University, Boston, and Manufacturing and Materials Engineering, from University of Limerick, Ireland. He spent his early career at Northrop Grumman Corp. and American Semiconductor working on fiber optic based gyroscope (FOG) technology, and development of high temperature superconducting (HTS) wire respectively.?
Peter J. Davoren
President and Chief Executive Office, Turner Construction Company
Peter joined Turner in 1978 after graduating from Pratt Institute. Peter's first assignment was as a field engineer on the Brigham and Women's Hospital project in Boston. He moved to New York in 1980 and has held a wide variety of assignments in the delivery and management of Turner’s work.
Peter was appointed president of Turner in 2003 and chief executive officer in 2004.
Mike De Luca
Principal and Owner, Torre Consulting
As Principal and Owner of Torre Consulting, Mike works with companies to apply Lean principles in developing strategy, improving processes, and making better use of the talent we have in our staff, so that we can focus more effectively on work that makes a difference for the customer. He works with all levels of leaders and teams to connect strategy to the underpinning metrics and management system that ensure success from the front line to the enterprise as a whole.
Mike’s 25 years of experience include over 15 years of leadership experience in the corporate environment as well as over 15 years of experience bringing Lean principles to life in department and organizational processes and culture. Prior to starting his consulting practice, Mike served as Executive Director of Finance at Group Health Cooperative in Seattle, where he led the Lean transformation of his own department, evolved the role of Finance to meet the changing needs of a Lean organization, and co-led the Lean transformation of financial planning processes across the enterprise.
In his consulting practice, Mike works with companies on Lean strategic planning and deployment, value stream mapping and improvement, and cross-functional process improvement in both finance and operational areas. His work spans industries including healthcare, manufacturing, construction, insurance and transit. In partnership with clients, he teaches and coaches daily improvement methods, root cause analysis, and visual management, so that clients are able to integrate and sustain Lean principles and habits in their organizations.
Mike is a featured speaker at conferences and workshops including the Lean Accounting Summit and Lean Healthcare Transformation Summit. Mike has a Master of Science in Finance degree from Seattle University, is a Fellow of the Healthcare Financial Management Association (HFMA), holds the Certified Healthcare Financial Professional (CHFP) designation, and is a Certified Lean Six Sigma Master Black Belt.
Manager, Continuous Improvement, Crayola
Cindy's journey practicing Continuous Improvement started nearly 20 years ago in the Industrial Gases Industry in various roles in Services, Corporate & Supply Chain. She joined Crayola in 2015 with an Operations & Sales focus. Since 2017, and in her current role, She is strategically driving to make Continuous Improvement how work is done at Crayola.
Chief Operating Officer, Lynn Community Health Center
Kimberly Eng is the Chief Operating Officer at Lynn Community Health Center, a non-profit community health center recognized as a leader in developing new initiatives that result in high-impact, low cost healthcare.
Kimberly is a trained industrial engineer and has worked in a number of industries including healthcare, manufacturing and construction design. She participated as an early pioneer of lean in healthcare for a large complex healthcare organization, Beth Israel Deaconess Medical Center, a major teaching affiliate of Harvard Medical School.
Over the last ten years, Kimberly has led numerous continuous improvement initiatives in order to improve patient access, quality, and cost. As part of the spread of lean philosophy, Kimberly has co-facilitated the development and delivery of lean training for senior leaders and provided coaching support and technical expertise post-training in the U.S., Australia, and Egypt.
Carlos Frederico Pinto
MD, MBA, Lean Institute Brasil
Carlos Frederico Pinto has a MD, MBA and is executive director, Instituto deOncologia do Vale and executive director, Hospital de Clínicas Sul – HMTJ.
“Dr. Fred” is a medical oncologist and also a healthcare manager who has led the Instituto de Oncologia do Vale (IOV) oncology group in Brazil for more than 20 years. Previously, he led IOV’s public and private cancer centers, which provide care for more than two million people. As a lean management practitioner for a decade, he led his organization into an extensive lean transformation, which was published in 2014 by the Lean Institute Brazil (LIB) in its book In Search of the Perfect Care.
He is a senior advisor to the LIB and a member of the Lean Global Network’s Lean Healthcare Initiative. He served as a board member at the Brazilian Cancer Society and director of the Brazilian Medical Oncology Society for more than 10 years.
Dr. Fred also serves as a leader-coach for several organizations and is in demand as a speaker at conferences in the U.S., Europe, Latin America, and Australia.
Project Manager, Design and Construction, Oregon Health & Science University
As the Owner’s Representative and Project Manager overseeing the Interior Program of the OHSU Hospital Expansion Project, Lauren’s role is to ensure the Hospital stakeholder’s voice is heard and incorporated in the design and execution of the building. As a project leader, her focus is team building, fostering a positive culture and driving project and process improvement
With over 10 years of Project Management experience and a background in Interior Design, Lauren’s approach to project leadership is a blend of creative and practical. Lauren has extensive interest and experience in maximizing individual and team potential through Gallup’s Clifton Strengths Finder assessment, lean practices, and working with teams on their effectiveness and connection.
Team Leader Operations and Personnel, Lean Enterprise Institute
Karen has over 30 years’ experience leading, training, and coaching high-performance teams of staff and executives in rapid-growth environments. Most recently, as regional director of licensed operations at Starbucks Coffee Company, she built a consistent track record of growing the number of retail stores along with the continuous improvement capabilities of people.
As Team Leader, Karen oversees Operations and Personnel at LEI.
At Starbucks, Karen made recommendations on the creation of an operating system model line, then led the first application in a working store and provided feedback necessary for a broad, global implementation. She also led a team of coaches responsible for teaching problem solving and mentoring skills to regional executives, directors, and district managers responsible for implementing the lean operating system. Karen led the growth of Starbucks’ New England market, adding 20 new stores annually for five years while hitting profit and return-on-investment goals.
Previously, she held management and executive posts in operations, marketing, and training at large restaurant chains, a retail consulting company, and a technology startup preparing for an initial public offering.
Senior Director of Thought Leadership, Studer Education Former School Superintendent, Menomonee Falls, WI
Pat Greco has served 38 years in public education, most recently as a superintendent in the School District of Menomonee Falls, WI.
During her tenure as superintendent, Pat was recognized for growing teacher and leadership capacity, improving system and team performance, and achieving results valued by the communities she served. Her team rose to become recognized by state and national leaders.
Vice President, Director of Lean, Turner Construction Company
Scott Heydon is an executive with experience in strategy and retail operations through the implementation of Lean principles. After receiving his MBA from the Tuck School of Business at Dartmouth College, Heydon was a consultant and Engagement Manager for McKinsey & Company for nearly 5 years.
After McKinsey, Heydon was an executive at Starbucks Coffee Company as Vice President Global Strategy, supporting the Starbucks Board of Directors and C-suite leaders in developing and executing highly successful long-term strategies that helped Starbucks achieve unprecedented growth and bring a new level of maturity across the organization.
Heydon then focused on introducing Lean thinking principles and a Lean leadership approach to Starbucks. Heydon initiated Starbucks Lean journey by improving cross-functional processes at Starbucks headquarters. After several major successes Heydon was asked to lead a team focusing on improving the operational capabilities of Starbucks 17,000+ stores worldwide. The team’s efforts focused on delivering results specifically by building problem solving capability and business acumen at every level of the company.
After leaving Starbucks in 2011, Heydon dedicated his time to coaching others. His goal is to help other individuals and companies improve their team member’s capabilities at all levels of their organizations so they can better serve customers and create an improved work environment for employees. Since 2014, Heydon has partnered with the Lean Enterprise Institute to support their efforts of Making Things Better Through Lean Thinking and Practice by directly supporting several of LEI’s Co-Learning Partners.
Director of Performance Improvement,, San Francisco General Hospital
Will Huen, MD, practices medicine and teaches house staff and students on the Inpatient Medical service and Medicine Consultation service at Zuckerberg San Francisco General.
As director of performance improvement, he is chair of the Department of Medicine’s Quality Improvement Committee and manages quality improvement and patient safety activities in collaboration with information systems, clinical pharmacy, nursing, and quality management.
Henrique Imbertti Jr
Director of Organizational Agility, Magazine Luiza
A technophile since 2002 when he worked as a designer and developer, Henrique had his first contact with agile methods in 2004. Since 2008, he worked as a change agent and lean-agile coach in order to help companies face the Volatile, Uncertain, Complex and Ambiguous (VUCA) world, to deal with knowledge workers, and to adopt modern management practices.
Currently, he is the director of organizational agility at Magazine Luiza, a Brazilian digital transformation case. He lived in Sweden for three years, working as an agile coach at Spotify, where he experienced the scaling of a digital company. Previously, he worked with startups and at Yahoo! Brazil, where he gained experience with Silicon Valley culture. Henrique has a master’s in project management and a bachelor’s in design, so customer centricity and design thinking are part of his DNA.
Director of Accounting, Wonderful Pistachios & Almonds
Vice President Development, Seattle Children's Hospital
Aileen Kelly is a Vice President of Development at Seattle Children’s Foundation and has served as Executive Director for Seattle Children’s Guild Association for sixteen years. One of Aileen’s many roles is to support their team’s fundraising efforts by using the System for Daily Improvement (SDI) to achieve their ambitious $1B campaign goal. Their SDI journey began with a culture of resistance and skepticism which has evolved over time into one of collaboration, buy-in and accountability.
Ronald P. Kelner
President and Chief Operating Officer, Deublin Company
Ronald Kelner has worked in manufacturing management for over 35 years with experience in a variety of industries from primary metals to aerospace. Most notably, Ron has spent the last seventeen years as the President and Chief Operating Officer of Deublin Company, a manufacturer of rotating unions and slip rings.
Ron has always had a passion for continuous improvement and throughout his career has observed and participated in a variety of managerial and quality programs in the auto and aerospace communities. In 2008, Ron lead his team at Deublin across the starting line of their lean journey using Jeffery Liker’s “The Toyota Way” as a catalyst for change. Over the past 11 years, Ron has spearheaded the transformation taking Deublin from a lean tools success story to a fully integrated lean business model known as Deublin Performance System (DPS). Deublin partnered with TSSC (a Toyota non-profit organization that shares TPS learning) during this transformation journey and has achieved Toyota Production System (TPS) Showcase status.
President, United Plastic Fabricating
Andrew Lingel is President of United Plastic Fabricating Inc. (UPF). The industry leader in the manufacturing of custom water tank (Poly-Tank®) for Fire Apparatus. Andrew has spent 13 years with the organization and over the last 4 years as President he has led UPF’s lean transformation across the whole enterprise, transforming 30-year-old craft manufacture with impressive results.
Managing Director, Honsha
Ray organises and leads results-focused business transformation programs. He has been actively involved in Lean since 1997 beginning his career as a production engineering trainee at Toyota Motor Manufacturing Kentucky (TMMK), Powertrain Division. Ray gained further insight into lean systems as Industrial Extension Specialist, teaching and researching lean transformation methodologies as a member the Lean Systems Group, an industry-academic partnership between Toyota and the University of Kentucky College of Engineering. Over the years, Ray has lead several lean transformation programs in vastly different industries from manufacturing, food processing, healthcare, and service environments, engaging at all levels from front line team members to CEO’s.
Ray holds a Master of Science, Manufacturing Systems Engineering, Lean Systems Emphasis, and a Bachelor of Science, Mechanical Engineering. Ray also holds certifications in Lean Systems, Human Systems for Lean (Toyota Culture), Lean Accounting, Toyota Production Systems and Toyota Problem Solving.
Kiame Mahaniah, MD
Chief Executive Officer, Lynn Community Health Center
Inspired by a childhood divided between a war-affected third world country – the Congo – and a high performing first world one (Switzerland), as well as parents intimately involved in rural development NGOs, Dr. Mahaniah brings a burning passion for social justice and the fight against health disparities to his work as CEO at the Lynn Community Health Center in Lynn Massachusetts.
He attended medical school at Thomas Jefferson University in Philadelphia as a National Health Service Corps scholar, and graduated from the Family Medicine Residency program at the University of Pittsburgh Medical Center. He has been working in federally qualified community health centers ever since.
His clinical interests lie in teaching and integrating opioid addiction treatment into primary care. He was the 2012-2013 Massachusetts Academy of Family Medicine Physician of the Year and holds an appointment at the Tufts University School of Medicine.
Founder and CEO, LeanCor Supply Chain Group
Robert O. Martichenko is the Founder and CEO of LeanCor Supply Chain Group, a trusted supply-chain partner with a mission to advance the world’s supply chains.
Robert is an industry thought leader, who has spent over 25 years learning and implementing lean and operational excellence with a focus on end-to-end supply chain management across a wide array of industries. His mission is to embrace the role of the “Human CEO,” who believes respect, empathy, relationships, education, courage, and critical thinking are still matter in order to remain relevant and competitive.
As a professional speaker, Robert addresses topics such as “Building Cultures of Continuous Improvement,” “The Power of Narrative Leadership,” “Discovering Hidden Profit,” and “Make Work Meaningful: The Human CEO’s Strategy.” He also participates and volunteers on multiple advisory boards and educational institutions.
He has received numerous prominent industry awards, most notably, the Distinguished Service Award by the Council of Supply Chain Management Professionals, the highest recognition achievable for professionals in the supply chain industry.
Robert has written several business books, most recently, Discovering Hidden Profit. His other books include Everything I Know About Lean I Learned in First Grade and Lean Six Sigma Logistics and two Shingo Research award-winning books: People: A leader’s day-to-day guide to building, managing, and sustaining lean organizations and Building a Lean Fulfillment Stream, published by the Lean Enterprise Institute.
His debut novel, Drift and Hum, has won multiple awards including the IBPA Benjamin Franklin Gold Winner Award for Best First Book-Fiction. He has also written two children’s books, It’s Perfect Being Me and A Day Well Spent. Robert holds a bachelor’s in mathematics, an MBA in finance, and a six sigma black belt.
Senior Customer Compliance Analyst, Crayola
Allison has been with Crayola for 6 years holding roles in Product Development, Supply Chain and now Customer Compliance. Her current role is a new one in the organization that focuses on Crayola’s commitment to efficient operations and customer satisfaction. Her goal is to reduce customer fines by analysis of issues driving non-compliance. She utilizes lean thinking and structured problem solving to get to the root cause of their missteps and implements countermeasures that ensure improved performance and customer satisfaction going forward.
Market Development, FLEXcon
Manager, Process Improvement, Amadeus Hospitality
Deb currently engages her passion for process improvement with Amadeus Hospitality, a technology company designing software products that shape the future of travel. As a member of the Commercial Operations team Deb is responsible for supporting execution of Kaizen events throughout the Value Stream, and for leading teams in the application of Lean via execution of initiatives designed to reimagine the way Amadeus works.
Deb previously held roles with the Timberland Co. focused on Supply Chain activities, the customer experience, consumer product development, marketing, sales, the software development lifecycle, business analytics, business systems analysis, project management and project portfolio management. Each of these experiences provided unique opportunities for deep exposure to various operational perspectives, but most importantly facilitated development of Deb’s skill sets with continuous improvement techniques and desire to lead change for positive outcomes.
Continuous Improvement Manager, Herman Miller
Jill leads Learning and Development for Herman Miller’s corporate Continuous Improvement team where she runs programs for leadership development in manufacturing, as well as more targeted training that supports both manufacturing and business process areas. In this role, Jill combines a passion for helping people realize their potential with a desire to develop ambassadors for continuous improvement.
Before becoming a part of the Continuous Improvement team, Jill had eight years of experience at Herman Miller in both project management and risk analysis functions. Prior to Herman Miller, Jill worked for a division of Deutsche Bank, managing a portfolio of accounts from both the relationship banking and loan analysis perspectives. She holds a Bachelor of Science degree in Business Management and an MBA, both from Arizona State University.
Global Manager of Operations, Zx-Ventures: an AB InBev company
Dana is a trained chef with a unique background. After opening a successful restaurant while attending school at Georgetown, she joined Deloitte Consulting. During her time there, one of her projects involved helping a major restaurant chain, which reawakened her love for hospitality. She left Deloitte and attended culinary school during the day while cooking at a fine dining restaurant in New York City at night.
Her passion for ingredients and connections with the culinary community drew Dana to lead operations for Farm.One, a hydroponic urban farming start-up in Manhattan which supplied local fine dining restaurants and food media companies. In 2018, Dana joined Zx-Ventures, the venture arm of AB InBev, to oversee the operations of 450 locations across 12 countries.
Dana is an avid indoor cyclist, amateur home vintner, concert goer, and traveler. Her favorite beer is Triqui Triqui by the Bogota Beer Company.
LEI Faculty, President Honsha Associates, Honsha Associates
Sammy learned the Toyota Production System while working at Toyota Motors in Japan. For three years he underwent intense practical training at the Honsha Overseas Engineering Division in Toyota City. Then for 13 years, he implemented lean in a variety of Toyota facilities in Japan, Brazil, the United States, and Venezuela.
Sammy has hands-on experience implementing lean principles in other industries, including healthcare, construction, retail, and government. In all, he has helped over 300 companies on their lean journeys. He holds a master’s degree in technology management and has lectured at universities such as Stanford and Harvard. He currently aids companies implementing lean through Honsha Associates.
Karl OhausKarl Ohaus received a BS in Mechanical Engineering from Duke University, School of Engineering, in 1980. For the first 10 years of his career he worked in product testing, design and development for American Standard. During this time, as a Senior Design Engineer, Karl had responsibility for new projects from concept to delivery to the customer. This exposure to manufacturing and design in both the US and Europe was excellent training and provided Karl with a deep understanding of a wide range of processes and technologies. He was awarded 10 patents during this time. In 1991 Karl joined a company manufacturing machined parts for the automotive industry. Starting in 1995 as President, Karl led the company’s transition to Lean manufacturing. Karl began educating and consulting in Lean implementation and process improvement in 2003. He draws on his experience using the Lean principles and tools to help client companies create process flow, improve operational performance and better address the needs of the business. Karl’s coaching stresses the management development and employee engagement aspects of change to a Lean enterprise.
Senior Consultant, Kaiser Permanente
Anna Pessah is a Senior Consultant at Kaiser Permanente in Sacramento, California. She is an Industrial and Operations Engineer with a master’s degree from the University of Michigan.
She began her career in manufacturing at Boeing and General Mills, then moved into financial services as the Director of Continuous Improvement at Summit Funding, Inc.
In April 2019 she made the transition to healthcare. At Kaiser Permanente, Anna focuses on leadership coaching, value stream management, and lean training facilitation. Outside of work she loves to be active, spend time outdoors, and bake blondies.
Principal, Valley View Elementary
Research Manager, SINTEF Manufacturing
Daryl has over 15 years of experience from working with Lean Production as both a practitioner in industry and as an academic researcher. He has an M.Sc. in Lean Manufacturing from the University of Wales (UK) and a Ph.D. in Lean Production Planning and Control from NTNU (Norway).
Daryl began his career as Continuous Improvement Champion at Schaeffler (UK) Ltd., before moving to Norway in 2009. More recently, he led the development and global deployment of The KONGSBERG Way – the corporate lean programme of Kongsberg Maritime Subsea, a project-based solutions provider of advanced underwater sensor systems that received the Norwegian Lean Enterprise of the Year award in 2017.
In the same year, Powell received the prestigious Shingo Research Award as co-editor of The Routledge Companion to Lean Management. In addition to his position at SINTEF, Daryl is also adjunct professor at the Norwegian University of Science and Technology (NTNU).
He has over 50 publications in International Journals and peer-reviewed conference proceedings, and is co-author of the 2019 LEI best-seller The Lean Sensei – Go, See, Challenge. Daryl is also an experienced presenter and keynote speaker, having spoken at a number of lean summits and conferences worldwide.
Healthcare Director, NBBJ Design
Jessica’s approach to healthcare architecture blends design, medical planning, process improvement and research to consistently deliver state-of-the-art healthcare facilities.
An approachable leader with two decades of experience, she is building a local team and culture unique to NBBJ’s Portland office, backed by the firm’s 75-year legacy of high design, thought leadership and deep talent and expertise from around the globe. Authenticity, accountability, advocacy and a “roll-up-your-sleeve” collaboration style are the keys to the lasting relationships she has built with clients over the years.
She is also a steering committee member of Women in Healthcare, Oregon Chapter, which promotes the professional development of women in the healthcare industry through networking, education and mentorship.
Chief Operating Officer, TravelClick (an Amadeus company)
Michael oversees Implementations, Customer Care, and other sustaining activities for all North American Reservations, Customer Relationship Management, Business Intelligence, Digital Media, and GDS Media customers.
After earning his BBA at the University of Michigan, Michael began his career with two of the former Big Six accounting firms, earning not only his CPA and CFP designations but also the trust of his teammates and clients. Upon completing an MBA at Kellogg, Michael was hired directly into the Toys “R” Us Selective Development Leadership Program. In addition to corporate Strategic Planning, Michel held critical roles in the most exciting and forward-thinking opportunities at the Fortune 150 retailer including toysrus.com and Geoffrey – a new and award-winning retail concept store.
Later, Michael started Total Candor, a financial planning education company, authoring and publishing Beyond Paycheck to Paycheck and The Savings Solution and became a sought after speaker.
Subsequently, Michael became Chief Operating Officer and Chief Financial Officer of Sleepnet Corporation, a medical device manufacturer in the sleep apnea space. During his ~ 7 year tenure as COO/CFO, he set the strategic direction and led the day-to-day execution of its successful turnaround.
In 2017, Michael became the Vice President, Commercial Operations for Amadeus Hospitality, where he successfully created a process improvement culture at the fast growing enterprise and was fortunate enough to lead a diverse set of extremely committed and high-functioning teams.
HMPS Sr. Manager - Lead International, Herman Miller Inc
Chris is the Sr. Herman Miller Performance System (HMPS) Manager– Lead at Herman Miller Inc based in Michigan, USA. Herman Miller Inc is one of the premiere Office Furniture manufacturer’s in the world with a manufacturing base in the USA along with International sites in the UK, China, India and Brazil.
Chris leads the implementation of HMPS in operations globally for Herman Miller Inc. He works directly with the Global Operations leadership team to cooperatively drive improvement and develop people.
Chris has been with Herman Miller Inc for over 29 years and has held management positions in Engineering, Scheduling, Operations, HMPS and manufacturing systems implementation.
Chris’s learning began in 1996 during the start of the first model line and has continued through the application of HMPS principles in every position since. He has held several HMPS coaching positions including factory and line level implementation, leadership coaching in every factory domestically and internationally including Storage Cabinets, Wood furniture, Seating, Logistics and Planning/Scheduling areas.
Chris has an MBA in Operations Management from Grand Valley State University and a Bachelor’s of Engineering Science degree from the University of Western Ontario in Canada. He is a Licensed Professional Engineer in Ontario, Canada since 1984.
John Y. Shook
Chairman Lean Global Network; Senior Advisor, Lean Enterprise Institute
John Shook learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI and other operations around the world. While at Toyota's headquarters, he became the company's first American kacho (manager) in Japan. In the U.S., Shook joined Toyota’s North American engineering, research and development center in Ann Arbor, Michigan as general manager of administration and planning. His last position with Toyota was as senior American manager with the Toyota Supplier Support Center in Lexington, Kentucky, assisting North American companies adopt the Toyota Production System. Shook co-authored Learning to See, the book that introduced the world to value-stream mapping. He also co-authored Kaizen Express, a bi-lingual manual of the essential concepts and tools of the Toyota Production System. With Managing to Learn, Shook revealed the deeper workings of the A3 management process that is at the heart of Toyota’s management and leadership.
Shook is an industrial anthropologist with a master’s degree from the University of Hawaii, a bachelor’s degree from the University of Tennessee, and is a graduate of the Japan-America Institute of Management Science. At the University of Michigan, he was director of the Japan Technological Management Program and faculty member of the Department of Industrial and Operations Engineering.
Shook is the author of numerous articles, including "How to Change a Culture: Lessons from NUMMI"; Sloan Management Review, January 2010, which won Sloan’s Richard Beckhard Memorial Prize for outstanding article in the field of organizational development.
With a background in lean systems and human resource development, Rina brings a people centric approach to applying lean systems methodology to organisations. She has been heavily involved in designing and leading lean systems training programs, delivering to many levels of the organisation from front line team members to senior managers. She has a unique ability to coach and build teamwork to assist organisations to undertake a disciplined approach to achieving lean systems transformation, supporting sustainable results while focusing on continuously developing the workforce.
Rina holds a Bachelor of Human Resources in Organisational Learning, a Graduate Certificate in Competitive Enterprise, Masters of Business Administration, a Diploma in Environmental Sustainability, has completed advanced study in Industrial / Organisational Psychology, Training and Education for Sustainability, Lean Systems (USA and Japan Study Missions), and is currently pursuing her PhD at Swinburne University of Technology Faculty of Business and Enterprise.
Director of IT User Services, Barnard College
Victoria Swann is in her tenth year as the Director of IT User Services at Barnard College, the women's college of Columbia University. She has been in information technology her whole career, as might be expected for a graduate in Medieval Studies, and has done tours of duty in user support, desktop engineering, and system administration; but she is chiefly courted for her skills in process improvement and increasing efficiency without costing money or souls.?
Director of Quality and Analytics, School District of Menomonee Falls
Suzy Thomas is the director of Quality and Analytics in the School District of Menomonee Falls, WI, where she works with all district employees to support them in doing their best work for the children.
Suzy believes that focusing on people and developing the mindset and behaviors for improvement are key to establishing a culture of improvement. She holds a bachelor’s in mathematics education from the University of Minnesota, a master’s in mathematics from Marquette University and a degree in educational leadership from Cardinal Stritch University.
LSSBB - Manager, Costco Optical Lab
Director of Continuous Improvement, JBT Corporation
Gary Vance’s 30-year career has been predominantly in operations management with such companies as Toyota, Rockwell International, Peterbilt, and HON. He has served in many technical, management, and executive roles including manufacturing engineer, quality engineer, production manager, materials manager, operations manager, plant manager, general manager, lean deployment director, and VP of operations. As a result, he has developed a high level of expertise in the fields of lean manufacturing, continuous improvement, and six sigma.
Gary earned a bachelor’s from Purdue University, master’s degrees from Winthrop University and Kettering University, and a doctorate in business administration from Liberty University. In his spare time, Gary enjoys participating in triathlons, reading fiction novels, and being involved in his church.
Continuous Improvement Professional, Crayola
Heather has been a Continuous Improvement Professional for 18 months, total years at Crayola 14+ as a CI professional. She coaches and trains Crayolians through the Crayola Operating System. This is the way in which Crayola utilizes the principles and tools of Lean, specifically how they work at Crayola to exceed their customer’s expectations by actively problem solving in Compliance & Logistics Operations.
Darril Wilburn was a leader in the development and implementation of some of Toyota Motor Manufacturing’s highest profile leadership development programs. Darril led the Toyota Way 2001 (Toyota core values and principles) implementation at Toyota’s largest manufacturing plant in North America. Darril worked with The Toyota Institute in Japan to develop the Toyota Business Practice (TBP) leading the global pilot of this program as well as the North American Senior Executive sessions. While at Toyota, Darril studied the Toyota Production System as a student of OMDD, Toyota’s internal Sensei group. Darril was also part of the team that launched Toyota Motor Manufacturing Texas where he led the assimilation and training of new to Toyota management.
As a Managing Partner at Honsha, Darril has had the opportunity to work with the public and private sector on projects that reflect the current global economic condition. Working with one of the largest mortgage banks in the USA Darril and his Honsha team have implemented a redesign of the workflow to increase productivity and reduce cost and lead times. Darril is currently working with the State of Washington to develop a Lean culture that will help transform the way state government does business.
Darril is also co-author and co-editor of the recently released book, Toyota by Toyota.
Lisa Yerian, M.D.
Chief Improvement Officer, Cleveland Clinic
Lisa Yerian, MD is Medical Director of Continuous Improvement and a Gastrointestinal and Hepatobiliary Pathologist at the Cleveland Clinic. She received a BS from the University of Notre Dame in 1996 and a medical degree from the University of Chicago-Pritzker School of Medicine in 2000. Dr. Yerian completed residency training in Anatomic Pathology and a fellowship in gastrointestinal and liver pathology at the University of Chicago. She joined the Cleveland Clinic in 2004, where she has served as Director of Hepatobiliary Pathology and Section Head of Surgical Pathology. She also holds a joint appointment in the Transplantation Center. Early in her career Dr. Yerian began to realize her passion for engaging others in relentless, continuous efforts to improve the care we deliver for our patients and for our caregivers, and in 2010 she accepted the newly-created role of Medical Director of Continuous Improvement. Dr. Yerian now leads a team of continuous improvement professionals engaged in building a culture of continuous improvement across the Cleveland Clinic Health System. Under her leadership the Cleveland Clinic Continuous Improvement team developed, tested and refined the Cleveland Clinic Improvement Model (CCIM, www.clevelandclinic.org/improve), a model now used at the Cleveland Clinic and other organizations to pursue a culture of continuous improvement. In 2012 Dr. Yerian was elected to the Cleveland Clinic Board of Governors and in 2016 she was appointed Vice Chair of Staff Affairs.
Dr. Yerian has authored over 150 manuscripts, articles and book chapters in the fields of pathology and continuous improvement, and she is co-editor of multiple pathology texts. Her efforts in both fields have been recognized in multiple awards including the Association of American Medical Colleges Clinical Care Innovation Challenge Award (2016), the Anthony S. Tavill Citywide Liver Rounds Appreciation Award (2016), and the Smart Culture Conference Buffalo Award (2018). She is an active member of the Catalysis (formerly Healthcare Value Network) Advisory Board and speaks both nationally and internationally on pathology and on the pursuit of continuous improvement in healthcare.