“We are not just building homes,” says SBP co-founder Zack Rosenburg about the work of the non-profit organization, “we are doing this to fortify people against reaching the breaking point in their lives.” In this keynote presentation at the 2019 Lean Summit in Houston, Zack shares the journey of this New Orleans-based organization in its approach to serving people left homeless by disasters.
Established in 2005 in response to the devastation caused by Hurricane Katrina, SBP embarked on its own journey of improvement, or what it calls “constructive discontent” in 2011 with the guidance of the Toyota Production System Support Center (TSSC). Inspired by the ideas and principles of TPS, SBP quickly adopted and then adapted this system to serve its mission.
One great takeaway from his talk focuses on the difficult challenge they faced in discovering the best approach to develop a current working defintion of the team's problem to sove, which they came to define as the "intolerable condition" to address. The following short video shares how Zack and his colleagues strive to “take yokoten to 'yokotwenty'” by building a culture that is based on talking about problems.
Watch the full presentation on-demand here.