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As Your Customer’s Definition of Value Evolves, So Must Yours
If you don’t realize that your customer’s definition of value has expanded to include social responsibility and racial equity, you…
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Ask Art: How Do Improvements to Your Balance Sheet Drive Earnings?
Converting to true lean practice yields significant improvement in financial performance -- and one place to start is by focusing…
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3 Go-To Ways for Creating a Culture of Continuous Improvement Anywhere
To reach a state of endless continuous improvement, executives must lead the company in making a critical leap from management-driven…
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Becoming – and Developing — More Effective Leaders
Bill MacPherson, managing director of Mercer Celgar, a division of Mercer International, shares how adopting hoshin kanri helps transform how…
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How Lean Thinking Improves Financial Results While Avoiding Traditional Cost Cutting
In July, Nick Katko and I presented a webinar for LEI called “How to Use Lean Accounting to Help Design…
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8 Steps to Radical Quality Improvement
An uncompromising quality improvement zealot shares a favorite method for radical quality advances, gleaned from decades of experience improving facilities…
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Continually Improving the Strategic Planning and Execution Process
Bill MacPherson, managing director of Mercer Celgar, a division of Mercer International, describes how adopting hoshin kanri catalyzes and ensures…
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Coach’s Corner: How To Put People First Using Lean Practices
Taking a "people first" initiative means looking at any work from a more psychological point of view, as reaching a…
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How Toyota Built its People-Centric Culture
A new book takes a deep dive into a more effective way for senior leaders to manage talent to consistently…
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Breaking the Cycle of Ineffective Strategic Planning and Execution
Bill MacPherson, managing director of Mercer Celgar, a division of Mercer International, describes why hoshin kanri is a better approach…
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People-First Leadership: A Conversation Between Jim Morgan and Alan Mulally
Leading through challenging times means enhancing your work process and always looking to improve people's lives. Putting people first is…
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How Lean Can Help You Go Green
How to use lean thinking and practices to create sustainable business practices.
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