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Addressing the Labor Shortage by Innovating the Work
Learn how a restaurant is working to attract and retain workers by improving the work inside their commissary.
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Organizing for Successful Product and Process Development
This short video shows how one organization brought a large team together to learn what their customers value.
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Building a Learning Organization With Kata
Baptist Memorial Hospital uses kata to build an "army of problem solvers." Here's the "meta-routine" they follow and a few…
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Learning More About a Leader Who Helped Build Toyota’s Culture
An LEI coach tells what it was like to work with the man who helped propagate the Toyota Way.
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Reaching Your Organization’s Full Potential
A visit to Turner Construction's New York Business Unit reveals how its leaders use the A3 process to build their…
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As Your Customer’s Definition of Value Evolves, So Must Yours
If you don’t realize that your customer’s definition of value has expanded to include social responsibility and racial equity, you…
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Ask Art: How Do Improvements to Your Balance Sheet Drive Earnings?
Converting to true lean practice yields significant improvement in financial performance -- and one place to start is by focusing…
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3 Go-To Ways for Creating a Culture of Continuous Improvement Anywhere
To reach a state of endless continuous improvement, executives must lead the company in making a critical leap from management-driven…
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Becoming – and Developing — More Effective Leaders
Bill MacPherson, managing director of Mercer Celgar, a division of Mercer International, shares how adopting hoshin kanri helps transform how…
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How Lean Thinking Improves Financial Results While Avoiding Traditional Cost Cutting
In July, Nick Katko and I presented a webinar for LEI called “How to Use Lean Accounting to Help Design…
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8 Steps to Radical Quality Improvement
An uncompromising quality improvement zealot shares a favorite method for radical quality advances, gleaned from decades of experience improving facilities…
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Continually Improving the Strategic Planning and Execution Process
Bill MacPherson, managing director of Mercer Celgar, a division of Mercer International, describes how adopting hoshin kanri catalyzes and ensures…
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