Steady Work (Chapter 1)
Transforming frontline operations in a retail chain the size of Starbucks is a story in itself. This book goes further, investigating how lean thinking addressed huge demand fluctuation in a retail environment across thousands of stores, and then how baristas and managers in Newtown, Connecticut used that system to get them through the worst week imaginable. It is a deeply personal story with global relevance.
Lean-n-Food: Reimagining an Industry in Crisis
What is a restaurant in the post-pandemic world? LEI's Karen Gaudet and Josh Howell are exploring this and other questions with an international group of industry leaders who are lean practitioners. Here they frame the current problem, and share the work of their team in tackling the daunting challenges.
Nine Lessons from Steady Work
In her book Steady Work, Karen Gaudet discusses nine key lessons for practicing lean. Here she discusses these key principles.
New Book Explains How to Create “Steady Work” in Unsteady Times with Standardized Work Cadences
In Steady Work, the new book from the Lean Enterprise Institute, author and former Starbucks’ Regional Manager Karen Gaudet offers astute business guidance for turbulent times and a heartfelt personal story about how the continuous improvement operating system revitalized the retailer during the global financial crisis and helped employees in Newtown, CT, get through the worst week of their lives.