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Cleveland Clinic’s Prescription for Creating a Culture of Continuous Improvement
By: Lisa Yerian | June 3, 2019
Columns
Lisa Yerian, MD, medical director of continuous improvement at the Clinic, talks about a “model area” approach to improvement, how initial “islands” of improvement linked up, results so far, and how a continuous improvement transformation is transforming her as a leader. More »
How Purpose Shapes Culture
By: Richard Sheridan | April 17, 2019
Columns
A purpose-driven culture is hard to build, says CEO Rich Sheridan of Menlo Innovations. It takes time. You will suffer setbacks, you will be mocked until everyone says what you do is just obvious, and some people will expect immediate results while you are rebuilding the airplane you’re flying in. Remember that you’re doing it for the right reasons. And it will result in joy. More »
Building a Lean Culture at Turner Construction: A Talk with SVP Charlie Murphy
By: Charlie Murphy | February 5, 2019
Columns
"Whether it’s safety, quality, production system, to me it just makes sense for us to contribute to the improvement of the whole industry," says Turner Construction SVP Charlie Murphy. "If we can develop a lean culture here at Turner and move from workarounds to resolving the right problems as they occur, we will become a better company and the industry will have to get better, too.  " More »
3 Steps We Took to Change the Company Culture
By: Bruno Guicardi | January 11, 2019
Columns
The Lean Digital Transformation webinar with Bruno Guicardi, co-founder and president of technology services company CI&T, drew a global audience that submitted hundreds of questions, many more than he could answer during the hour-long presentation. We selected questions that represented the main issues you wanted to know more about for this follow-up Q&A with Bruno. More »
A Great Company Culture Takes Purpose
By: Tyler Schilling | September 12, 2018
Columns
If you’re determined to move your culture from good to great, listen to CEO Tyler Schilling as he describes two behaviors that, in his experience, are most effective. More »
Thinking About Waste Helps Build A Learning Culture Everywhere
By: Sammy Obara | July 27, 2018
Columns
Developing people to reduce waste in everything from using toilets to saving one second of work is key to creating a learning platform, says Sammy Obara. More »
Surviving CEO Change, Evolving Through Culture and Being a Humble Leader
By: Kiame Mahaniah, MD and John Y. Shook | June 13, 2018
Columns
Dr. Mahaniah was kind enough to sit down with LEI’s Chairman, John Shook to talk about growing up in different cultures, from the Congonese to the Quakers, and how he became a CEO in an organization trying to become lean, and helped keep that movement going. More »
Changing High School Culture with Lean Coaching
By: Tony Lamberton | April 20, 2017
Columns
Nearly eight years ago, headteacher Tony Lamberton of Christleton High School was struggling with poor reviews of his school. After reading and studying The Toyota Way, he launched an initiative to bring something brand new into his school’s operations: lean coaching. This is the story of that remarkable turnaround. More »
Advice from the Gemba: How Can I Change a Culture?
By: Lean Leaper | March 14, 2017
Columns
One of the most common questions asked by lean leaders is the question of culture change. How, they ask, can we change a firmly rooted culture to match our desired behaviors? As far as these four leaders are concerned, the answer is.  ..  by changing the work. Here are their stories. More »
KATA CREATES CULTURE
By: By Tilo Schwarz & LEI Hungary | November 1, 2015
Presentations
Tilo Schwarz and his team at Festool (Germany) used practice of the Improvement Kata & Coaching Kata routines to make improvement part of everyone's daily work, and earned two European operational excellence awards in the process. In this 30-minute presentation from LEI Hungary's Lean Summit, Tilo shows how IK+CK is a management system that increases scientific problem solving ability through practice of specific behaviors. LEI Hungary is the newest Lean Global Network member. More »
Surfer Culture Meets Standardized Work
By: Doug Bartholomew | July 16, 2015
Columns
Can surfing instructors and students really learn standardized work? Read the surprising story of how lean coach Sammy Obara worked with Pacific Surfing School to improve their teaching process and better train new surfers (and what leadership had to do with it). More »
Rich Sheridan on How to Succeed by Building a Strong Learning Culture
By: Chet Marchwinski | January 27, 2015
Columns
Rich Sheridan, CEO of the software company Menlo Innovations, talks with LEI's Chet Marchwinski about Menlo's unique learning culture, taking their end users' wants and needs seriously, and the power of lean product and process development ideas working together as a system. More »
How to Create a Culture of Accountability
By: Erin Urban | September 12, 2014
Columns
"Over time, accountability has developed a negative connotation," writes Erin Urban. "But the truth is: we want accountable, responsible employees that have our company’s best interests in mind and are committed to continuous improvement.  " So, how do you do it? More »
Three Steps Toward Lean Culture Change
By: Erin Urban | June 3, 2014
Columns
"Culture change typically isn’t greeted with open arms unless there is a crisis to provide a sense of urgency," writes Erin Urban. "Still, I’ve noticed there are a few 'Do-Not-Pass-Go' items that must be a part of any successful lean culture change initiative.  " More »
How to Handle Fire Fighting, Process Averse Cultures, Naysayers, and More
By: Lex Schroeder | March 11, 2014
Columns
Summit attendees hosted their own conversations on lean thinking and practice last week, identifying challenges and opportunities for Lean within their organizations. Check out the conversations and contribute your own thinking to these questions! More »
How a Problem-Solving Culture Takes Root
By: Jim Luckman and David Verble | March 4, 2014
Columns
Changing one's own leadership behaviors is no easy task, but it can be done. Leaders can shift away from giving top-down commands and solutions to a more engaging and collaborative way of addressing problems that both gets results and develops people. More »
Lean Transformation Starts with a Learning Culture
By: Tina Roach and Pete Mangan | February 6, 2014
Columns
After attending a Lean Applied to Sales seminar, Tina Roach and Pete Mangan of ProMed Molded Products knew they needed to re-think the way they shared "what was new, what was better, and where the organization was headed" with employees. They came up with four concepts to engage and align all team members with the company's new direction. More »
Lean Startups Should Be Lean Cultures, From the Start
By: Mark Graban | December 12, 2013
Columns
Mark Graban reflects on John Shook's talk, "Lean Startup--From Toyota City to Fremont to You," at this week's Lean Startup Conference in San Francisco. Read why Graban believes the broader Lean community and lean startup community have a lot to learn from each other. More »
Create Your Fantasy Island Organizational Culture
By: Tracey Richardson | August 23, 2013
Columns
What would your dream organizational culture look like? What about your fantasy lean transformation? Tracey Richardson shares her advice for turning at least some of these hopes and ambitions into a reality. More »
Toyota Culture
By: Jeffrey Liker and Michael Hoseus | December 20, 2007
Books
Toyota Culture examines the “human systems” that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. More »
Leading in a Continuous Improvement Culture: Engaging and Coaching Problem Solving Thinkers
Workshops
This program is designed to describe this new role you can play as a leader in a program solving culture. It will also introduce skills that will help you be effective in that role and give you opportunities to practice them. More »
Online Webcast: Creating a Sustainable Lean Culture: Connecting the “Product” and the “People” Value
Workshops
Process-improvement tools are important, but their ultimate effectiveness depends on the ability to develop the underlying culture of problem solving to support continuous growth and improvement. This webcast explores the foundations of Toyota’s unique culture, and the role leaders play in supporting the transition from conventional to lean culture. More »
Kaizen: the Culture of Continuous Improvement
Workshops
This workshop is an introduction to the Kaizen Teian or Kaizen methodology which promotes the sustainable continuous improvement as a daily way of life for every member within the organization. The class is based on a “hear-see-do” approach allowing you to learn through instruction, discussion, simulation, and small-group exercise. More »
Creating a Sustainable Lean Culture: Connecting the “Product” and the “People” Value Streams
Workshops
Process-improvement tools are important, but their ultimate effectiveness depends on the ability to develop the underlying culture of problem solving to support continuous growth and improvement. This workshop explores the foundations of Toyota’s unique culture and helps you develop an action plan to support the transition from conventional to lean culture. More »
How Hoshin Kanri Aligns Your Key Organizational Systems
By: Mark Reich | October 16, 2019
Columns
Think of hoshin (strategy alignment) like the human body, argues Mark Reich: The body needs a strong skeletal structure (hoshin) to hold it together (just like an organization). But a body can’t move effectively if its muscles (continuous improvement) are not kept active and developed as well. More »
Why Doesn't Lean Have a Seat at the Table?
By: Steven Spear | October 11, 2019
Columns
Why hasn’t Lean spread more widely, asks Steven Spear, suggesting that it has not been framed in a way that addresses the strategic concern of managers. Instead it is primarily taught as just tools. And let’s face it, the licensed electricians don’t get a seat at the table. More »
Ask Art: At What Pace Should A Lean Turnaround Be Implemented?”
By: Art Byrne | October 9, 2019
Columns
Changing from a traditional batch, make-the-month culture to a lean value driven culture takes a lot of time and effort, says Art Byrne. The faster you go, the sooner you willsee the enormous benefits of lean. Also, the faster you go the less backsliding you will see and the changes will become permanent. So be bold, go as fast as you can. More »
Smitten Engineers or Love at First Sight of a Solution?
By: Chet Marchwinski and Tyler Schilling | October 4, 2019
Columns
Entrepreneur Tyler Schilling has felt the pain of engineering heartbreak – falling in love early with a solution only to realize later in the project that the idea you are wedded to is fundamentally flawed. The cure for developing an early crush on solutions is set-based design but implementing it takes a change in company culture, as he explains in this candid iterview. More »
Believe in One Thing All the Way
By: Darril Wilburn | October 2, 2019
Columns
Who is a “superhero” in our companies, asks Darril Wilburn in this inspiring piece: Is it the person that can outperform nine others by three times? Or is it the person that can improve a process by 10% and then share that improvement with the 9 other people, and then do it again and again? More »
The Mythical Value Stream Manager
By: Mike Orzen | September 27, 2019
Columns
If you want to make a serious impact in your improvements, consider shifting your focus outward to a value-stream level perspective and find someone who is willing to take on the role of value stream leader, suggest Mike Orzen. More »
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