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Are These Two Non-learning Trends Hurting Your Company Culture?
By: Chet Marchwinski | January 8, 2020
Columns
The beating heart of continuous improvement is learning, concludes author and product development executive Jim Morgan, who has done pioneering work researching and implementing lean product development. But he sees two disturbing “nonlearning” trends that, if present in your culture, will hamstring any improvement efforts. More »
Cleveland Clinic’s Prescription for Creating a Culture of Continuous Improvement
By: Lisa Yerian | June 3, 2019
Columns
Lisa Yerian, MD, medical director of continuous improvement at the Clinic, talks about a “model area” approach to improvement, how initial “islands” of improvement linked up, results so far, and how a continuous improvement transformation is transforming her as a leader. More »
How Purpose Shapes Culture
By: Richard Sheridan | April 17, 2019
Columns
A purpose-driven culture is hard to build, says CEO Rich Sheridan of Menlo Innovations. It takes time. You will suffer setbacks, you will be mocked until everyone says what you do is just obvious, and some people will expect immediate results while you are rebuilding the airplane you’re flying in. Remember that you’re doing it for the right reasons. And it will result in joy. More »
Building a Lean Culture at Turner Construction: A Talk with SVP Charlie Murphy
By: Charlie Murphy | February 5, 2019
Columns
"Whether it’s safety, quality, production system, to me it just makes sense for us to contribute to the improvement of the whole industry," says Turner Construction SVP Charlie Murphy. "If we can develop a lean culture here at Turner and move from workarounds to resolving the right problems as they occur, we will become a better company and the industry will have to get better, too.  " More »
3 Steps We Took to Change the Company Culture
By: Bruno Guicardi | January 11, 2019
Columns
The Lean Digital Transformation webinar with Bruno Guicardi, co-founder and president of technology services company CI&T, drew a global audience that submitted hundreds of questions, many more than he could answer during the hour-long presentation. We selected questions that represented the main issues you wanted to know more about for this follow-up Q&A with Bruno. More »
A Great Company Culture Takes Purpose
By: Tyler Schilling | September 12, 2018
Columns
If you’re determined to move your culture from good to great, listen to CEO Tyler Schilling as he describes two behaviors that, in his experience, are most effective. More »
Surviving CEO Change, Evolving Through Culture and Being a Humble Leader
By: Kiame Mahaniah, MD and John Shook | June 13, 2018
Columns
Dr. Mahaniah was kind enough to sit down with LEI’s Chairman, John Shook to talk about growing up in different cultures, from the Congonese to the Quakers, and how he became a CEO in an organization trying to become lean, and helped keep that movement going. More »
Changing High School Culture with Lean Coaching
By: Tony Lamberton | April 20, 2017
Columns
Nearly eight years ago, headteacher Tony Lamberton of Christleton High School was struggling with poor reviews of his school. After reading and studying The Toyota Way, he launched an initiative to bring something brand new into his school’s operations: lean coaching. This is the story of that remarkable turnaround. More »
Advice from the Gemba: How Can I Change a Culture?
By: Lean Leaper | March 14, 2017
Columns
One of the most common questions asked by lean leaders is the question of culture change. How, they ask, can we change a firmly rooted culture to match our desired behaviors? As far as these four leaders are concerned, the answer is.  ..  by changing the work. Here are their stories. More »
KATA CREATES CULTURE
By: By Tilo Schwarz & LEI Hungary | November 1, 2015
Presentations
Tilo Schwarz and his team at Festool (Germany) used practice of the Improvement Kata & Coaching Kata routines to make improvement part of everyone's daily work, and earned two European operational excellence awards in the process. In this 30-minute presentation from LEI Hungary's Lean Summit, Tilo shows how IK+CK is a management system that increases scientific problem solving ability through practice of specific behaviors. LEI Hungary is the newest Lean Global Network member. More »
Rich Sheridan on How to Succeed by Building a Strong Learning Culture
By: Chet Marchwinski | January 27, 2015
Columns
Rich Sheridan, CEO of the software company Menlo Innovations, talks with LEI's Chet Marchwinski about Menlo's unique learning culture, taking their end users' wants and needs seriously, and the power of lean product and process development ideas working together as a system. More »
How to Create a Culture of Accountability
By: Erin Urban | September 12, 2014
Columns
"Over time, accountability has developed a negative connotation," writes Erin Urban. "But the truth is: we want accountable, responsible employees that have our company’s best interests in mind and are committed to continuous improvement.  " So, how do you do it? More »
Three Steps Toward Lean Culture Change
By: Erin Urban | June 3, 2014
Columns
"Culture change typically isn’t greeted with open arms unless there is a crisis to provide a sense of urgency," writes Erin Urban. "Still, I’ve noticed there are a few 'Do-Not-Pass-Go' items that must be a part of any successful lean culture change initiative.  " More »
My CEO would like to install a lean culture and has asked me to specify a few basic lean values we need to implement. Where should I start?
By: Ballé, Michael | November 21, 2013
Columns; eLetters
Dear Gemba Coach: My CEO would like to install a lean culture in our company and has asked me to specify a few basic lean values we need to implement. Where should I start? More »
Follow-up Q & A to the Webinar “Getting to Everyday Improvement: How to Connect the Science and Culture of Problem Solving”
By: Worth, Judy and Keyte, Beau | March 28, 2013
Articles; Videos and Webinars
A follow-up Q&A with presenters Judy Worth and Beau Keyte for the Lean Enterprise Institute's webinar on Getting to Everyday Improvement. More »
How Can Lean Take Root in a Crappy Culture?
By: Ballé, Michael | August 31, 2011
Columns; eLetters
Dear Gemba Coach: I've done a lot of working with lean, and recently started my first coaching/consulting gig. And while I'd love to help by introducing people to flow, takt time, pull, and all the nifty lean tools and ideas, the most striking thing I've learned is how much hostility and mistrust exists among people. How can I help lean take root when the biggest problem turns out to be a crappy culture? More »
How Do I Change the Culture?
By: Ballé, Michael | April 29, 2011
Columns; eLetters
Dear Gemba Coach: I come from a company quite advanced in lean and I’ve joined a new firm as technical director. I’d like to apply lean concepts to the way we invest, but every one tells me I’d have to change the entire culture of the place, which I find daunting. Is that really the case? Any advice on culture change? More »
Toyota Culture
By: Jeffrey Liker and Michael Hoseus | December 20, 2007
Books
Toyota Culture examines the “human systems” that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. More »
Creating a Sustainable Lean Culture: Connecting the “Product” and the “People” Value Streams
Workshops
Process-improvement tools are important, but their ultimate effectiveness depends on the ability to develop the underlying culture of problem solving to support continuous growth and improvement. This workshop explores the foundations of Toyota’s unique culture and helps you develop an action plan to support the transition from conventional to lean culture. More »
Leading in a Continuous Improvement Culture: Engaging and Coaching Problem Solving Thinkers
Workshops
This program is designed to describe this new role you can play as a leader in a program solving culture. It will also introduce skills that will help you be effective in that role and give you opportunities to practice them. More »
Kaizen: the Culture of Continuous Improvement
Workshops
This workshop is an introduction to the Kaizen Teian or Kaizen methodology which promotes the sustainable continuous improvement as a daily way of life for every member within the organization. The class is based on a “hear-see-do” approach allowing you to learn through instruction, discussion, simulation, and small-group exercise. More »
Online Webcast: Creating a Sustainable Lean Culture: Connecting the “Product” and the “People” Value
Workshops
Process-improvement tools are important, but their ultimate effectiveness depends on the ability to develop the underlying culture of problem solving to support continuous growth and improvement. This webcast explores the foundations of Toyota’s unique culture, and the role leaders play in supporting the transition from conventional to lean culture. More »
New Book, Becoming the Change, Shows that Real Organizational Change Is Personal
By: Kim Barnas and John Toussaint, MD | September 22, 2020
Columns
Learn the cause of and cure for healthcare improvements that relapse to the old ways of working. Kim Barnes, Catalysis CEO, and John Toussaint, MD, demonstrate in their new book, Becoming the Change, that the problem is CEOs, boards, and executive teams who are disconnected from improvement work. The cure is for leaders to fundamentally change how they behave toward people. In other words, they must become the change. More »
Building the Enabling Bureaucracy
By: Lean Leaper | July 31, 2020
Columns
A conversation with RJ Scaringe about creating the "Rivian Way.  " More »
Lessons Shared On Learning to Lead; and Leading to Learn
By: Katie Anderson | July 8, 2020
Columns
In her new book, Katie Anderson argues that, "being a leader means clearly defining a challenge or target for your people. The purpose of a challenge is to stretch people to create new possibilities, to strive for bigger outcomes, and to support learning.  " More »
“Too much, Too early” and other Common Pitfalls of Lean Product Development
By: Eric Ethington, Chet Marchwinski and Matt Zayko | June 29, 2020
Columns
Veteran product development coaches Eric Ethington and Matt Zayko provide insights about the most common mistakes they see companies make when implementing Lean Product and Process Development (LPPD). More »
When Is The Best Time To Implement Profit Sharing?
By: Orest (Orry) Fiume | May 4, 2020
Columns
Orry Fiume argues that when businesses reopens, there are many things that will be different; and that when they do it will be time to make profit sharing one of the widespread features of the “new normal”. More »
The Courage to be Lean
By: Joanna McGuffey and Thomas Richert | February 26, 2020
Columns
A meaningful purpose is not what you are doing or how you are doing it, argue Joanna McGuffey and Tom Richert. It’s why your team is doing anything in the first place. When teams do not know why they are doing what they are doing, there is a tendency to disengage due to lack of ownership and passion. More »
Standardization Can Set You Free
By: Karen Gaudet | February 21, 2020
Columns
It is only through actually standardizing the routine work elements by applying a common method of thinking, that enables true problem solving and drives innovation. Along the journey to standardizing the work as a leader you are faced to grapple with preconceived notions and urban legends that likely have long caused struggle for your team. More »
Smitten Engineers or Love at First Sight of a Solution?
By: Chet Marchwinski and Tyler Schilling | October 4, 2019
Columns
Entrepreneur Tyler Schilling has felt the pain of engineering heartbreak – falling in love early with a solution only to realize later in the project that the idea you are wedded to is fundamentally flawed. The cure for developing an early crush on solutions is set-based design but implementing it takes a change in company culture, as he explains in this candid iterview. More »
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