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Lessons Learned from My Lean Sensei about “Customer Service”
"To 'get' Lean we have to change our specs, and no longer see processes as sequences of dependent tasks, but…
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Two Years in Tanzania and a Whole New Understanding of Purpose
Mike Grogan quit his job in corporate America and moved to Dar Es Salaam, Tanzania where he began working with…
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How do I set up an obeya room?
Dear Gemba Coach: I’d like to set up an obeya room – where should I start? What’s the simplest way…
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How Wrong Assumptions about PDCA Problem Solving Destroy the Effectiveness of Lean Coaches
Problem solving based on the plan-do-check-act (PDCA) cycle is very different from what we typically call problem solving. Here's why,…
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Make Broccoli (Or Lean) Taste Better Through Experiments
"Whether it’s eating healthy, saving for retirement, or pursuing Lean, we are all biased towards maximizing the here and now…
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Too Busy to Improve
"The number of people I meet who tell me, 'I don’t have time to make improvements to my work,' amazes…
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Why Effective Problem Solving Begins With a Good Problem Statement
"Let’s solve world peace" or "let’s state our predetermined solution as a problem" aren't real problem statements, says Dave LaHote.…
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The Cure for Bad Meeting Syndrome
"Anyone who leads a group needs the ability to design and plan a meeting," writes Alice Lee. "This isn’t just…
Read article Any tips for conducting daily stand-up meetings with my team?
Dear Gemba Coach: I’ve been told I should conduct daily stand-up meetings with my team to solve problems collaboratively. I’m…
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WHAT IS LEAN ABOUT?
The Kata SlideShare for January presents some thoughts (and video) as we in the Lean community mark the 25th Anniversary…
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Jim Womack and Dan Jones on the Evolution and Future of Lean
At the UK Lean Summit last month, Roberto Priolo caught up with Jim Womack and Dan Jones to talk about…
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And the Best Articles from 2014 Are…
Two weeks ago we asked for your favorite Lean Post articles of 2014 and the results are in!
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