Articles
Learn more about your selected topics.
TPS, the Thinking People System
The twin pillars of just-in-time and jidoka help support a full model about how to achieve customer satisfaction from employee…
Read article
Value-Stream Mapping and Toyota Kata: Navigating to Your Desired Future
The video discusses utilizing Value Stream Mapping (VSM) to establish direction and Toyota Kata to develop the necessary skills for…
Watch video
We’re working hard on problem solving so why don’t I see any improvement in our problem-solving capability?
Dear Gemba Coach: We're working hard on problem solving, asking "why" repeatedly, and looking for root causes, but I'm afraid…
Read article
The Escalator of Issues
A daily management system with daily performance metrics gives caregivers the sense that managers are really paying attention, that problems…
Read article
Avoiding Dashboard Wallpaper
Build a system of dashboards up and down the organization, says Leslie Barker. Connect them so ideas flow upward and…
Read article
How to Lead with Values
A former health system CEO says it’s “strategically sound” for leaders to define a set of values that they and…
Watch video Why does visual management at a Toyota plant look so much different than at ours?
Dear Gemba Coach: We have been deploying lean visual management in my company for a while now, and I am…
Read article
Real Leaders Think and Act Differently
Are your management routines and Gemba Walks suffering from the superficial observations of the day-tripper? Or are your leaders adding…
Read article
Toyota the Disrupter
Toyota may not be the first company you think of for disruptive product and process development, but perhaps they should…
Read article
Getting Out of the Habit of Telling
In this engaging talk at the Lean Transformation Summit in Nashville, Katie Anderson talked about learning how to keep from…
Watch video What is the hardest conversation you ever had during gemba walks?
Dear Gemba Coach: What is the hardest conversation that you have during gemba walks?
Read article
How Does Asking Questions Create Change?
Lean is not a sum of processes to acquire and apply which then will make things magically work better. It’s…
Read article