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Perfecting Patient Journeys, Lean Healthcare How-To Guide, Receives Prestigious Shingo Research and Professional Publication Award

Perfecting Patient Journeys,published by the nonprofit Lean Enterprise Institute (LEI) to help healthcare organizations make real and sustainable improvements, has won a Shingo Research and Professional Publication Award.

The Shingo Prize for Operational Excellence, part of the Jon M. Huntsman School of Business at Utah State University, presented the award during the 26th Annual Shingo International Conference in Sandusky, OH, May 8, 2014. Judy Worth and Tom Shuker, two of the eight co-authors, accepted the award.

Perfecting Patient Journeys is a how-to guide for healthcare leaders who want to use lean management to improve patient safety, quality, and satisfaction while building the problem-solving skills of healthcare managers and staff.

“Receipt of the Shingo Research and Professional Publication Award signifies these authors contribution to the body of knowledge surrounding operational excellence,” said Robert Miller, executive director of the Shingo Institute.

“In a series of projects sponsored by the Michigan Health & Hospital Association, 70 hospitals across the state used the methodology described here to improve emergency room value streams,” said LEI Chairman and CEO John Shook.

Value-Stream Improvement Methodology

The method does not rely on huge training budgets or teams of consultants.  It focuses on solving real organizational problems, and at the end of the day doing what healthcare organizations and those who labor there aspire to do every day: provide safe, effective, efficient, and timely patient care.

Readers learn how to identify and select a problem in the performance of a specific value stream, define a project scope, and create a shared understanding of what’s occurring in the value stream. Readers will also learn to develop a shared vision of an improved future for healthcare, and hopefully work together to make that vision a reality.

Perfecting Patient Journeys

Lean Enterprise Institute

Lean Enterprise Institute Inc., a 501(c)(3) nonprofit based in Cambridge, MA, makes things better through lean research, education, publishing, and conferences. Founded in 1997 by management expert James P. Womack, PhD, it supports other lean initiatives such as the Lean Education Academic Network, the Lean Global Network, and the Healthcare Value Network. Visit LEI at https://www.lean.org for more information.