Perfecting Patient Journeys

$70.00

Perfecting Patient Journeys is a guide to value-stream improvement for leaders of healthcare organizations who want to implement lean thinking and engage employees in solving problems in order to deliver better and more efficient care. Readers will learn how to identify and select a problem in the performance of a value stream, define a project scope, and create a shared understanding of what’s occurring in the value stream. Readers will also learn to develop a shared vision of an improved future, and hopefully work together to make that vision a reality.

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Topics: Operations

Shingo Research and Professional Publication Award recipient

Healthcare in the United States, and around the world, is facing a crisis brought on by a combination of rising costs, lack of transparency and accountability, and preventable medical errors. Applying lean thinking to improve care is one way that healthcare organizations can engage employees in solving problems in order to deliver better and more efficient care.

Perfecting Patient Journeys is a guide for leaders of healthcare organizations who want to implement lean thinking. Readers will learn how to identify and select a problem, define a project scope, and create a shared understanding of what’s occurring in the value stream. Readers will also learn to develop a shared vision of an improved future, and how to work together to make that vision a reality.

Over the past eight years, the authors of this book have helped healthcare organizations learn how to make real and sustainable change using the value-stream improvement method. Implementing lean thinking has helped healthcare providers develop an adaptive, problem-solving culture with stunning results:

  • Reduced annual staff turnover by 20%
  • Average length of stay (LOS) in a large emergency department was reduced by 30%
  • The number of patients who left without being seen (LWOBS) dropped by 60% in the same hospital
  • Customer (patient) satisfaction increased by 73%
  • Operating room changeover time was reduced, which increased the number of surgical procedures performed by 20%

Rather than rely on huge training budgets or teams of consultants, the method described in this book focuses on solving real organizational problems, and helps healthcare organizations and those who labor within them to daily provide safe, effective, efficient, and timely patient care.

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Publisher:Lean Enterprise Institute, Inc.
ISBN-13:9781934109366
ISBN-10:1934109363
SKU:9366
Publication Date:January 29, 2013
Number of Pages:161
Weight:1.94 lbs
Dimensions:9.000 × 6.000 × 1.000 in
||Judy Worth

About Tom Shuker

Tom is a 30-year veteran in various manufacturing environments within General Motors Corporation. Tom has also spent two-years at New United Motors Manufacturing Inc. (NUMMI), the GM-Toyota joint venture, working within the Toyota Manufacturing System and performing lean assessments of Toyota facilities in Kentucky and Japan. Tom has co-authored two…

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About Beau Keyte

Beau is President of The Keyte Group. In this role, Beau teaches, coaches, and facilitates on two important transformation fronts: changing the work processes and changing the roles and responsibilities of leadership to support new work processes. This work keeps him happy as he guides systemic learning and change. Teams…

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