Home > About LEI> About Us> People> Alice Lee
Alice Lee

Alice Lee

Executive Director, Strategy and Administration, Lean Enterprise Institute
alee@lean.org

Continuous improvement leader and coach Alice Lee is executive director, strategy and administration, and a member of LEI’s executive team. Her responsibilities include:

  • Collaborating with universities and other research communities. 
  • Leading long-range strategic planning, administration, finance, and HR functions.
  • Developing educational content in traditional and new media.
  • Coaching executives in creating continuous improvement cultures.

Lee served as vice president and special assistant to the president, business transformation, at Beth Israel Deaconess Medical Center (BIDMC), a major teaching affiliate of Harvard Medical School, from December 2004 to June 2014. During that time, she approached problems holistically, collaborating with senior leaders, doctors, nurses, and staff, to design care systems that flowed at the needs of patients. The continuous improvement effort at BIDMC was the subject of an article in the Boston Business Journal.

Lee is a strategic advisor to the ThedaCare Center for Healthcare Value, the Healthcare Delivery Institute at Worcester Polytechnic Institute, and a faculty coach at the Fisher College of Business at The Ohio State University. She writes for The Lean Post, Planet Lean, the Lean Management Journal, and is a frequent speaker at national and international conferences on lean management and lean healthcare. She has taught lean management to executives and physicians at workshops in the U.S., Australia, and Egypt. Previously, Lee worked as a management consultant for Ernst & Young. She holds a bachelor’s degree in Medical Laboratory Science from Northeastern University.

Articles by Alice Lee
The Cure for Bad Meeting Syndrome
"Anyone who leads a group needs the ability to design and plan a meeting," writes Alice Lee. "This isn’t just something that happens; it’s a skill we must develop if we are to meet team objectives.  " More »
Is it Possible to Transform Healthcare (Leaders)?
Check out Alice Lee's slides from her talk "Is it Possible to Transform Healthcare (Leaders)?" last week in Cambridge, MA at the Lean Enterprise Institute. Lee unpacks vague words like "transformation" and "innovation" in healthcare and shares her personal "why" for striving to change things for the better. More »
Communicating With Respect
Effective communication is key when it comes to lean learning. Give people too much information, too soon and you lose them, Alice Lee says. Give them too little, too late and they'll get bored. In both cases, you run the risk of people not feeling respected by you. Read what Lee suggests doing instead. More »
Alice Lee on the Challenges and Rewards of Applying Lean to Healthcare
Alice Lee, VP of Business Transformation at Beth Israel Deaconess Medical Center in Boston, discusses BIDMC's unique application of lean thinking and practice to healthcare. "This is critical treatment, life saving treatment, so flow is very important," Lee says. "It’s important in every industry, but in this case it was very meaningful. We were able to get flow in such simple ways that I’m still astounded.  " Why translate lean for hospitals? Where do lean change agents in healthcare even begin? Lee shares her thoughts in response to these questions and more. More »
Workshops Taught by Alice Lee
Facilitation Skills for Leading Successful Teams Good meeting and facilitation skills are essential for any collaborative effort and they enable teams to make decisions efficiently and effectively. This workshop will share the core meeting process to follow for running successful meetings that are shorter, more focused and yield desired outcomes. More »
Value-Stream Mapping: Gemba Based Workshop This workshop, now offered live for the first time, shows you how to create and apply this fundamental and critical tool, based on Lean Enterprise Institute's groundbreaking VSM workbook, Learning to See, which has introduced the mapping tool to thousands around the world. More »