> Knowledge Center> Products, People, Profits
Products, People, Profits
Book Review: Designing the Future
Forget frameworks, processes, rote step methods. Read this book and think back to the “Why?” before the “What?” and “How?”: companies live or die on whether their products and services better help customers to do whatever they want to get done, at a better value-for-money deal.
TPS, the Thinking People System
The twin pillars of just-in-time and jidoka help support a full model about how to achieve customer satisfaction from employee satisfaction, through teamwork and respect, on a basis of mutual trust between management and employees.
How Does Asking Questions Create Change?
Lean is not a sum of processes to acquire and apply which then will make things magically work better. It’s a set of techniques to visualize delivery processes so everyone understands them at a glance, reveal problems to give opportunities for people to exercise their abilities to think, be creative and utilize their strengths to self-actualize in the course of their work.