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Managing Workflow—the Lean Way

John Shook, Chairman and CEO, and Alice Lee, executive director, Lean Enterprise Institute
10/21/2016

The main responsibility of CIOs and other information technology managers is to create an environment for work to flow, according to John Shook, CEO, Lean Enterprise Institute (LEI) and Alice Lee, LEI executive director, writing in CIO magazine.

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    How can a system in which "we are all connected and no one is in charge" support purposeful and productive work? Toyota's famed Chief Engineer system has much to offer in this regard. John Shook explores how the leadership styles of, and ways of working by, the CE might provide something of a roadmap for all of us.
  • How Standardized Work Integrates People With Process
    In this three part series on SW, John Shook argues that "the Toyota Way is a socio-technical system on steroids. A test for all our lean systems is the question of how well we integrate people with process (the social with the technical). Nowhere does that come together more than in the form of standardized work and kaizen."
  • Is Lean Thinking Art or Science? Yes
    Calling the recent book Lean Conversations a landmark initiative on lean and the arts, John Shook observes that "If Jean Cocteau’s famous observation that 'art is science made clear' has meaning, we can all benefit from further exploration of the relationship between lean thinking and art & science."