Shingo Research and Professional Publication Award recipient
In the second edition of his book, The Lean Dentist: Establishing One-Piece Flow in a Patient Environment, Dr. Sami Bahri describes how he and the staff in his dental practice transformed their work and their thinking from a traditional batch-and-queue approach to one focused directly on the needs of the patient.
Dr. Bahri has created an honest and straightforward look at personal and organizational transformation based on the ideas of lean problem solving and one-patient flow. He describes the experiments that led to rapid improvement and dramatic change. He has created a model of continuous improvement that lean thinkers everywhere can understand and relate to.
The best thing about this book is that it is practical, simple, and makes me think “let’s just go try some of these ideas in our practice.” If you work in an outpatient clinic of any sort, read this!
—John Toussaint, Founder and President
ThedaCare Center for Healthcare Value