Senior Coach, Lean Enterprise Institute
Mark supports new product development and the Co-Learning Partners program, assisting companies engaged in lean transformation.
Since joining LEI in 2011, Mark spent 5 years of Chief Operating Officer at LEI followed by the last 3 years as a Senior Coach.
He has led lean transformation in nearly every industry with many organizations such as:
- Manufacturing – GE Appliances and Ingersoll Rand
- Retail – Kroger
- Hospitality – Legal Sea Foods
- Construction – Turner Construction
- Software – Microsoft
- Healthcare – Michigan Medicine, Mt. Sinai Health System
Mark has also worked as an executive coach in many of the industries and companies listed above, establishing a Lean Leader program development structure, clarifying and executing problem solving and behavioral improvements for Lean Leaders in every industry. Additionally, Mark is also an instructor for Hoshin and Managing to Learn courses, both online and in person.
Before coming to LEI, he spent 23 years at Toyota in Japan and North America, most recently as general manager of the Toyota Production System Support Center (TSSC). As a hands-on GM, Mark directly implemented the Toyota Production System (TPS) or managed its implementation in a variety of industries, including automotive, food, furniture, and healthcare, among others.
Mark doubled the number of companies supported by TSSC from 20 to 40. He transitioned it from for-profit to nonprofit status so it could better support its original mission to strengthen North American manufacturing and help any organization interested in implementing TPS. He expanded the client base beyond manufacturing to hospitals, schools, low-income food distribution, and nationally prominent nonprofits
Previously, he was assistant general manager of the corporate strategy division where he managed and implemented Toyota’s North American strategic (hoshin) process, designed jointly with Toyota’s Japan headquarters. He launched efforts to strengthen Toyota Way principles in administrative areas in North America, and facilitated the integration of its design and manufacturing organizations.
Reich has a bachelor’s degree from Ohio Wesleyan University and specialized in Japanese studies at Nanzan University. He is fluent in written and spoken Japanese.