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Put the ‘i’ Before the Apple
Apple is a company with a reputation for keeping its customers' needs at the forefront of its product development decisions.…
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Advice from the Gemba: Keeping Senior Leadership Committed
The cost savings of lean are not always apparent in the short term. If your senior leadership was skeptical going…
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A More Prepared Coach
"Many coaching situations we enter...with so little knowledge about the situation and how things work," writes Josh Howell. "Instead we…
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What does “daily problem solving” really look like in practice?
Dear Gemba Coach: I hear the phrase “daily problem solving” a lot. But what does it really mean in practice…
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Lean Transformation: Have You Hit the “Lean Plateau?”
After realizing that that their five-year track record of continuous improvement was leveling out, Craig Stritar and his team knew…
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Mining Gold and Improvement Ideas at Kinross
Unless it changed how it did business, the fluctuating price of gold would determine the fate of Kinross, a Nevada…
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Where Does Our Curiosity Go?
As children we seem to be naturally curious and try things in a kind of scientific manner, but as we…
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Succeeding by Failing
People often wonder what exactly constitutes "success" in a lean journey - it's a longstanding question. Cam Ford has a…
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The Hidden Waste in Inspection
When looking for areas of muda, your inspection department probably isn't the first place that comes to mind. But you…
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Raised by Toyota: A Question and Answer with Tracey and Ernie Richardson
In this extended interview, Toyota veterans Tracey and Ernie Richardson share how they learned at the source, explain how they…
Read article Why does kaizen feel like chaos?
Dear Gemba Coach: Why does kaizen always feel so destabilizing?
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Take Your Product Testing to the Extreme
Many of the principles of lean product and process development can seem counterproductive at first glance. For example, what if…
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