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The Lean Post / Articles / Tech Founder Mari Zumbro on Building High Trust Online Communities and AI in Product Development

Tech Founder Mari Zumbro on Building High Trust Online Communities and AI in Product Development

Product & Process Development

Tech Founder Mari Zumbro on Building High Trust Online Communities and AI in Product Development

By Lex Schroeder and Mari Zumbro

July 17, 2025

Filament Co-Founder Mari Zumbro joins WLEI to explore how AI is reshaping product development—and why people must stay at the center. She shares how to build creative, high-performing teams, lead with purpose, and design work that keeps humans, not tech, in control.

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In this episode of the WLEI Podcast, we continue our series on AI in product development with an interview with Mari Zumbro, Co-Founder and COO of the tech startup Filament. An active participant in the open-source community, Filament describes itself as a new communication platform with the goal of accelerating global innovation with leaders who are thinking deeply about “how different communities and organizations can mutually benefit and look for arrangements that benefit the public good.” 

In this conversation, we discuss:  

  • How to build high-performing product development teams that effectively leverage AI to achieve exceptional results. 
  • What it takes to create work cultures where teams feel “safe to create.” 
  • Why “product development is a team sport.”  
  • The larger benefits and hidden problems of AI, including its impact on the environment. 
  • Leadership behaviors and practices that keep teams in a generative space, putting people before AI and keeping them at the center of work design. 

Get Started with Lean Product & Process Development 

Improving how you develop and deliver products doesn’t require a full transformation to start—it begins with learning to see problems clearly, involve your team, and improve how work gets done. 

At the Lean Enterprise Institute, we help organizations: 

  • Focus on customer-defined value 
  • Reduce delays and rework 
  • Build learning into the development process 
  • Align people, processes, and purpose 

Whether you’re exploring Lean for the first time or want to improve your development system, we’ll meet you where you are. 

Explore your next step: 

  • Read Designing the Future or The Power of Process 
  • Take the 60-minute Lean Product and Process Development Overview course 
  • Join the Designing the Future Workshop for hands-on practice 
  • Bring a coach into your organization for customized support 

Let’s take the first step—together. Learn more at lean.org/LPPD » 

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Written by:

Lex Schroeder
|Mari Zumbro

About Lex Schroeder

Lex Schroeder is a strategy and operations leader/writer breaking open new conversations about the future of work. A longtime editor in the systems thinking community, she has led strategic initiatives at The Lean Enterprise Institute and The Berkana Institute. In 2015, she served as Founding Editor and Co-Lead of The…

Read more about Lex Schroeder

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