Mark Graban is the author of the Shingo Award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, and founder of LeanBlog.org. He currently advises healthcare organizations on lean healthcare through his firm, Constancy, Inc. and is currently the Chief Improvement Officer for KaiNexus.
Previously, Mark worked as a consultant for numerous healthcare organizations across North America and in the United Kingdom and later served as a senior fellow at the Lean Enterprise Institute. He taught and led teams of hospital personnel across multi-month lean transformation engagements in departments including laboratory, radiology, primary care, and nursing settings. Working with managers and senior leaders, these hospitals developed a track record of sustaining their lean improvements and also instilling a culture of continuous improvement and kaizen.
Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.