Step 1,Skills to Coach for Development: Recognizing Effective PDCA Problem Solving (1 Day Class)
Formerly known as PDCA Problem Solving for Lean Coaching. We regularly PDCA our workshops and have made improvements which necessitated a title change. For those who attend PDCA Problem Solving for Lean Coaching participation this version will primarily have the value of repeated practice.
In the past two years a growing concern has been helping internal lean/continuous improvement (CI) coordinators and leaders develop their coaching skills. The need for internal change agents to develop these skills has increased as their companies have put greater emphasis on engaging operators and staff in solving problems and eliminating waste in their work.
The most successful lean/continuous improvement (CI) coordinators and leaders have more than just the questioning skills for developmental coaching. They also know how to assess the problem-solving abilities of their coachees. For lean and continuous improvement, that means they have improved their ability to recognize the flow of activities and thinking in effective Plan-Do-Check-Adjust (PDCA) problem solving. This workshop will help address that need.
This workshop will present a six-step process for identifying problems and determining the most effective ways to eliminate them:
1: Grasp the problem situation thoroughly by clarifying the performance gap and locating the problems in work process that are contributing to the gap.
2: Describe in measurable and observable terms the target conditions that will be achieved once the problems are addressed.
3: Identify and confirm the underlying cause(s) of the abnormal events and conditions.
4: Identify, evaluate, and select countermeasures to the causes that will eliminate them.
5: Create and get agreement on a plan of activities, timing, and responsibilities to implement the countermeasures.
6: Follow up to address problems in implementation and confirm the effectiveness of countermeasures.
The critical importance of grasping the actual conditions of problem solving situations (firsthand whenever possible) will be stressed throughout the PDCA process.
Workshop activities will include:
1: Descriptions of each step in the process along with its key points, purpose, and examples of its activities’ outcomes.
2: Demonstrations of each step’s application will be demonstrated, plus a review of the key points needed to achieve its outcome.
3: Instructor-led facilitation and coaching in working through a practice case with a support tool and questions.
4: Small-team case scenarios based on actual worksite problems and practice coaching peers on the effectiveness of their problem-solving thinking and ability to grasp the situation.
By the end of this workshop, participants will be able to:
- Understand the principles and thought processes behind the PDCA process.
- You will receive tools for support in demonstrating the thinking in behind the six step PDCA process and in facilitating others in working through the it.
- One is a questioning guide that individuals and teams can use to help them think through the problem solving and decision making process.
- Coach employees to learn and implement the PDCA process on their own in their daily routines.
- Managers, supervisors, leaders and internal coaches can also use the tools and guide to coach groups and individuals through the next basic steps of the PDCA process.
Who Should Attend:
- Mid- to C-level leaders, managers and change agents seeking to help others learn to apply the PDCA process systematically.
- Managers and leaders interested in learning the skills needed to coach employees to follow the PDCA process on their own.
Participation in the following programs together (in order of appearance) is strongly recommended:
- Skills to Coach for Development 1(of 4): Recognizing Effective PDCA Problem Solving
- Skills to Coach for Development 2(of 4): Basic Techniques for Humble Inquiry Questioning
Beginning in 2015 these programs will be paired together as the first part of a sequence of programs designed to help build the core skills for coaching to develop PDCA problem solving capability. Those who participated in either or both programs in their earlier versions (PDCA Problem Solving for Lean Coaching and Coaching Lean Problem Solving Thinking) do not need to attend again.
Lean Transformations Group
David has been a performance improvement consultant and leadership coach since 2000. Prior to that, he worked for Toyota in North America for 14 years, first as an internal change agent and later as a manager of human resource development at the plant and North American levels. He has been on the workshop faculty of the Lean Enterprise Institute for eleven years and has done presentations and workshops to support a number of the LEI affiliates in the Lean Global Network. David has worked with clients in manufacturing, healthcare, finance, and higher education in North America, Europe, Asia, and Australia. His work focuses on supporting clients in process improvement, development of lean management systems and practices, strategic thinking and problem solving, and leadership coaching for managers and executives. David is a partner in the Lean Transformations Group and is based in Lexington, KY, where he works through Verble, Worth & Verble.
To maximize your learning experience we recommend that prior to attending this program you take following workshops or have a good understanding of the concepts presented within them.
- Leading in a Continuous Improvement Culture: Engaging and Coaching Problem Solving Thinkers
- Managing to Learn: The Use of the A3 Management Process
- Problem Solving to Align Purpose, Process and People
- Step 2, Skills to Coach for Development: Basic Techniques for Humble Inquiry Questioning
- Step 3, Skills to Coach for Development: Advanced Techniques for Humble Inquiry Questioning
- Step 4, Skills to Coach for Development: Facilitating Reflection for Learning and Improvement
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