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James (Beau) Keyte
Beau is President of The Keyte Group. In this role, Beau teaches, coaches, and facilitates on two important transformation fronts: changing the work processes and changing the roles and responsibilities of leadership to support new work processes. This work keeps him happy as he guides systemic learning and change. Teams learn how to understand, prioritize, and solve performance problems while management learns how to coach the staff in a way to develop them into better thinkers and employees. His operational excellence focus began in 1986 and his work has expanded to include support in healthcare, financial services, and manufacturing.
Beau also has been active in designing ways to help organizations learn in highly leveraged collaborative models, including working with 62 emergency departments across Michigan to simultaneously improve patient outcomes. He has two Shingo Prize-winning publications: The Complete Lean Enterprise and Perfecting Patient Journeys. In addition to being on LEI’s faculty, he is a contributing author to Huffington Post and an adjunct faculty member of Ohio State University’s Masters of Business in Operational Excellence program.
Tom Shuker
Tom is a 30-year veteran in various manufacturing environments within General Motors Corporation. Tom has also spent two-years at New United Motors Manufacturing Inc. (NUMMI), the GM-Toyota joint venture, working within the Toyota Manufacturing System and performing lean assessments of Toyota facilities in Kentucky and Japan. Tom has co-authored two books on Lean, Value Stream Management and Value Stream Management for the Lean Office, both published through Productivity Press, Inc. Tom is also a co-author of Mapping to See – A Value-Stream Improvement Kit for Office and Service, published by the Lean Enterprise Institute. He has a Bachelor of Science degree from Michigan State University, and an MBA from Western Michigan University. He currently aids companies implementing lean through an investment group that purchases small manufacturing firms and helps turn them around and as a member of the consulting group Lean Transformations Group.
"Few healthcare leaders have been trained to understand the existing state of care processes in their hospital or clinic. Perfecting Patient Journeys describes the team-based, value-stream improvement method that allows frontline healthcare staff to standardize and improve care processes. We have found in healthcare organizations throughout North America that this approach unleashes the talent and creativity of thousands of workers all focused on solving problems every day.
"Given the worldwide problem of declining value in healthcare, I cannot think of a more timely and practical resource for pursuing perfect healthcare delivery."
- John Toussaint, MD, author of On the Mend and Potent Medicine, CEO emeritus of ThedaCare and CEO of the ThedaCare Center for Healthcare Value
"Perfecting Patient Journeys is the perfect field guide for leading self-directed improvement teams in healthcare. It is the Learning To See for healthcare providers and lean coaches. Our work at Martin Health Systems now follows the value-stream mapping and PDCA methodology outlined in the book, and we recently initiated a major Inpatient Service Line Value Stream Improvement Strategy applying the same process. Having buy-in from multiple stakeholders and structured follow-through on small rapid improvement events is critical to learning the concepts and maintaining progress."
- Roger Chen, Corporate Director of Performance Excellence, Martin Health Systems
"In healthcare it is difficult to see the entire process in one’s own department, never mind fully understand what the patients and families experience as they receive care throughout the hospital. Like many companies, hospitals are set up in separate and distinct departments so a patient must enter and exit these distinct vertical silos even for a simple doctor’s visit and face even more fragmentation for an inpatient stay.
"This book helps one to 'see' across the silos of an organization by teaching you a way to visualize the current flow (or antiflow) of patients as they navigate their way to better health and, in turn, makes obvious the waits and delays, the handoff issues, the redundancies, and the pain our patients experience so that you can design a much better system of care delivery. Perfecting Patient Journeys provides a step-wise approach that is practical and clear and will jump-start efforts of your process improvement teams."
- Alice Lee, Vice President of Business Transformation, Beth Israel Deaconess Medical Center
"Perfecting Patient Journeys is a practical guide to anyone conducting a value-stream improvement project in healthcare. It gives healthcare professionals a methodology for the overall project as well as targeted advice for every step along the way. Using this book will help healthcare organizations understand and improve the processes they use to deliver care, while also developing team members as problem solvers."
- Jeanne Kin, Special Projects Manager, University of Michigan Medical School
"Two thumbs up. Perfecting Patient Journeys is a book with a wealth of knowledge to understand the value-stream improvement method."
- Lori Kauflin and Bashir Rawas, TechSolve's Lean Healthcare Blog
"Perfecting Patient Journeys offers a simple approach that includes tools, illustrated examples from groups that have already “gone there,” and most important, a starting place ... Project after project, it's good to have a guidebook like Perfecting Patient Journeys to refer to."
- Patricia Moody, Blue Heron Journal
