Drew Locher began developing and implementing improvement initiatives while working for General Electric in the 1980s. Since leaving GE in 1990, he has helped a variety of industrial and service companies with organizational development and lean implementations. Drew helped the National Institute of Standards and Technologies’ Manufacturing Extension Partnership (MEP) develop a Lean University, providing training to roughly 1,000 MEP field engineers helping small to medium-sized manufacturers throughout the country. He has helped companies in a wide variety of industries, including healthcare, transportation, distribution, education, financial services, and manufacturing implement lean and organizational redesign.
He is co-author with Beau Keyte of The Complete Lean Enterprise: Value-Stream Mapping for Administrative and Office Processes, which received a Shingo Research Award in 2005. Drew is also the author of Value Stream Mapping for Lean Development - a How-to Guide to Streamlining Time to Market. His latest book is Lean Office and Service Simplified: The Definitive How-To Guide. He currently aids companies implementing lean through Change Management Associates.
- Creating Lean Flow in Office and Service Processes
- Creating Level Pull in the Office
- Lean Thinking for the Office In this story Drew Locher shows there are non-technology solutions available by using lean techniques to reorganize into cross-functional cells where communication is more direct.
- Lean Thinking in the Office The article uses examples to show how lean concepts such as value stream thinking, creating a plan for every process, cellularization, standard work, and pull systems apply to office work.
- Optimizing Flow in Office and Service Processes This workshop will demonstrate the application of the key Lean concepts of standard work, visual management, flow, and pull to information-intensive processes most often found in service and administrative environments. A simulationwill provide first-hand experience in an office kaizen event - participants will identify changes, implement them, and measure the impact of their efforts.
… a simple guide to help leaders drive the Lean transformation of themselves, their people, and processes.
—Glenn Marshall, Northrop Grumman Shipbuilding
Drew is still one of the few practitioners who really understand the concept of the Lean Enterprise as opposed to Lean Manufacturing.
—Bill Beer, Wenger Corporation
… a plain language guide to transforming Office and Service industries into effective, efficient organizations. I recommend it strongly.
—Mike Robinson, Manager, Corning Cable Systems
… clear and straightforward methods for applying Lean thinking to administrative and support processes that apply across almost every industry … I highly recommend this book.
—Brian Maskell, BMA Inc.
… Locher’s book delivers! Every essential tool in the Lean toolkit is explored with enough simplicity for a beginner to understand and enough depth for an experienced Lean Thinker to draw from.
—Allan R. Coletta, Siemens Healthcare Diagnostics, Inc.
… a valuable and enthusiastically recommended instructional reference for anyone faced with the responsibility of managing a business to its effective maximum performance in both its physical plant and its human resources. … begins by explaining the key concepts of Value Stream, Standard Work, Flow, Level Pull, and Visual Management. Every aspect of a functioning office is covered in accessible detail including sales, marketing, purchasing, accounting, customer service, mentoring, performance measurement, and more. … highly recommended for personal, professional, academic, and community library Business Management reference collections and supplemental reading lists.
—James A. Cox, Editor-in-Chief, Midwest Book Review, in Library Bookwatch, March 2011