A learner, writer and teacher, Rose is personally dedicated to developing the capacity in people to solve problems that matter. Head of Lean, University of Buckingham.
Avoid the Costly Work of Rework
Customers care only for the product or service they receive, says Rose Heathcote. They're not interested in how much effort it took for you to make it happen or how many times you had to fiddle with it to get it right. They're also not interested in what it cost you. So, we cannot make our lumpy processes their problem. More »
Beware the Comforts of Waste
After a major move, lean thinker Rose Heathcote reflected that with lean thinking comes the responsibility to look inward at oneself before looking outward to what must change in the organization. It may sit in the fundamental thinking we have adopted regarding business and costs, but it also gets more personal in how we treat and nurture our talent. More »