Prior to joining LEI faculty, Chris worked for Wells Fargo as Divisional Operations Senior Vice President. During his last 10 years at Wells Fargo, he focused on forming a new division based on the blend of lean principles, culture and tools. Over a 5-year period, this division achieved the following results: Productivity Increase 136%, Lead Time Reduction 65%, Quality Increase 54%, Annualized Team Member Turnover of less than 6%.
The Wells Fargo lean transformation included institutionalizing a lean learning model, establishing standardized work and process flow, integrating employee process improvement, transforming the management culture from directive / hierarchal to Socratic problem solving, standardized work for leadership, and making office processes visible and visual.
Chris currently works directly with business leaders to drive customer value using the principles and tools of lean through his company Compass Affiliates.