Managing to Learn with the A3 Process 

Are recurring issues preventing your team from consistently delivering value to your customers? Are you struggling with measurable gaps in safety, quality, timeliness, or cost that are affecting your performance? Are your meetings driven by the loudest voice rather than by facts, data, and first-hand observations?  

We’ve transformed the unmatched A3 problem-solving process from Managing to Learn—the award-winning, best-selling workbook by management expert and former CEO John Shook—into a course that teaches you how to apply the powerful A3 problem-solving methodology. Based on the proven scientific method of Plan-Do-Check-Act (PDCA), Managing to Learn with the A3 Process course, will help you address critical business problems within your organization. What makes the A3 problem-solving approach so powerful is that it is a complete process — a way of thinking, leading, communicating, learning, getting things done, and developing an entire organization of problem solvers. 

You will be guided you step by step through creating your own A3. Attending each live session is crucial, as it provides instant feedback to enhance your abilities in real time. By consistently participating in every class and applying the lessons at work between sessions, you’ll steadily refine your A3 problem-solving skills using this proven approach. 

Learning Objectives 

By the end of this course, you’ll be able to: 

• Select, define, and investigate real problems from your work environment, leading to practical and impactful solutions. 
• Ensure you have a shared understanding of the problem and therefore a shared motivation to address it. 
• Investigate and confirm underlying causes of problems, and analyze barriers to improvement, ensuring that solutions address the root of issues. 
• Lead the planning and implementation of countermeasures, and follow up to resolve execution issues, fostering a culture of continuous improvement and organizational learning. 

Note: As part of this course each participant will receive a free copy of Managing to Learn: Using the A3 Management Process by John Shook

Part of the Lean Management Program

This course is one of four integrated learning experiences in the Lean Management Program. Managing to Learn builds your capability to solve problems and develop others through the A3 process. Within the broader program, it connects directly to strategy execution, daily management, and leading with purpose.

Learn how this course fits into the full program: Lean Management Program Overview »

Group Discounts

• Register three or more students from your organization and save 12.5% off every registration. This discount will be automatically applied at checkout when you register with your group. 
• LEI Co-Learning Partners: Receive 25% off the current price. No group discount can be applied. 

Cancellation Policy

To cancel, please call LEI at (617) 871-2900 or email registrar@lean.org. 

• Two+ weeks before start date: full refund 
• Less than two weeks before the start date: $350 fee
• After the start date: no refund