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Josh Howell's eLetters

Josh Howell is president and executive team leader at the Lean Enterprise Institute (LEI). Howell was an architect and implementer of a lean operating system for retail stores at Starbucks Coffee Company, where he also created a team of lean coaches who helped facilitate and sustain the transformation globally.
  • Changing Routines
    August 11, 2020

    Living through a pandemic is giving me a new appreciation for the value of routines and how they come to be. On the one hand, while sheltering-at-home, I’ve developed and keep tweaking an extensive morning routine: wake up, pour a glass of homemade cold brew, read something and/or go for a run, clean myself up, plan out my workday, shoot off a few emails and messages on Slack, fire up Zoom, huddle up with my colleagues, and eat lunch with my family. I have never had this much consistency in my day-to-day. I’ve been a high-volume business traveler for the past decade or so. read more »

  • Being ‘Right’ is Not Enough
    July 14, 2020

    All of us have problem-solving experiences to reflect on and learn from. And what better time to draw out that learning than now, when we as a society are tackling massive problems like the coronavirus pandemic and racism. In my case, I keep thinking about one experience when I failed.   read more »

  • Searching for a Path Toward Healing
    June 9, 2020

    Dr. Kiame Mahaniah, the CEO of Lynn Community Health Center, shares the message he wrote to his staff about finding a path toward healing after the recent spate of racial violence and resulting civil unrest.  read more »

  • Solutions from Afar
    May 12, 2020

    The pandemic exposes the problems with problem-solving using traditional management thinking--and offers an opportunity to apply lean thinking to address the most critical issue of the day: how to keep employees and customers safe as we re-open for business. read more »

  • The Lab is Open
    April 14, 2020

    Why it's important to create a way to challenge assumptions and develop know-how, solve problems, and continuously improve--even during a crisis. read more »

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