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How can firing people be part of developing people?
Dear Gemba Coach: Can you explain how you reconcile the principles of "developing people" and "firing people," especially in light…
Read articleFive Missing Pieces in Your Standardized Work (Part 3 of 3)
John Shook circles back to offer an outline of how standardized work serves your Purpose, Process, and People, which can…
Read articleWhere do I start?
Dear Gemba Coach: I'm the operations manager of a healthcare training company. We conduct technical training to nurses in hospitals. We've…
Read articleFive Missing Pieces in Your Standardized Work (Part 2 of 3)
John Shook delves more deeply into two of the five most often neglected elements, demonstrating the importance of practice and…
Read article5 Missing Pieces in Your Standardized Work (Part 1 of 3)
John Shook offers an overview of the five most frequent misunderstandings about this fundamental lean practice and expands on three…
Read articleLean and Financials
Dear Gemba Coach: During the webinar, you mentioned the importance of quantifying the financial impacts of lean efforts before introducing the…
Read articleHow Do I Convince People to Practice Lean?
Dear Gemba Coach: I have previous lean experience, and have now joined a large bureaucratic organization. I’m trying to apply the…
Read articleHow NUMMI Changed Its Culture
I received a lot of questions on-line and off about last week’s column on the pending closing of NUMMI. One…
Read articleKaizen is Fun? Really?
Dear Gemba Coach: I have been learning lean for three years now. My question to you: How is Kaizen 'fun'? Doing…
Read articleHow Can I Address the Conflict that Lean Creates?
Dear Gemba Coach, I have just finished reading The Lean Manager, and I was very taken by the chapter on…
Read articleManaging Suppliers
Dear Gemba Coach: We've done a lot of kaizen work in production and have something of a pull system running. We've…
Read articleWas NUMMI a Success?
By now you know that Toyota made its much-anticipated decision to close NUMMI. Many of my friends are saddened by…
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