Kaizen vs. the Suggestion Box

October 25, 2012

Mark Graban’s new book, Healthcare Kaizen (Productivity Press), co-authored with Joe Swartz, has lots of examples and practical advice for involving front-line staff with installing and sustaining a continuous improvement system.

Written by:

Mark Graban

About Mark Graban

An internationally-recognized management consultant and coach, Mark builds upon a deep education in engineering and management with practical experience working with executives and frontline employees in multiple industries to synthesize and practice methods, including lean management, continuous improvement, statistical methods, and people-centered leadership approaches. Mark has learned, practiced, and taught…