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Lean Project Improvements, Federal Aviation Administration, Flight Standards District Office, Boston
Peter O’Leary, principal aviation safety inspector and a member of a lean improvement team at an FAA office near Boston,…
Read article Toyota Trouble: A Dialogue with Jeff Liker (AKA the Coffee Shop Talks)
With the appearance of Toyota's various quality and recall problems, Jeff Liker and I have been meeting in coffee shops…
Read article Lean in the IT Department
Dear Gemba Coach: My company has been doing lean for a while now, and I've been asked to start lean…
Read article Back to Work
Only a month ago I wrote about going beyond Toyota. And in light of the last month's events, I suppose…
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Don’t Gloat Too Quickly – If This Could Happen to Toyota, It Could Happen to You …
Okay, so how do you respond to a "crisis"? My recent encouragement to Toyota President Akio Toyoda that "It isn't the…
Read article The Business Case for Kaizen
Dear Gemba Coach: I can see the benefits kaizen has brought our company, but find it hard to formulate the…
Read article Freedom
Dear Gemba Coach: I work for a large governmental organization that has decided to do lean. I have been interested in…
Read article It’s Not the Crisis; It’s How You Respond to It
He probably didn't ask for a problem of quite this magnitude, but like it or not, Akio Toyoda has his…
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Shook Says Toyota Recall Could Cost Customer Trust: Video
John Shook, LEI author, faculty member, and senior advisor, in an interview with Bloomberg News about Toyota's recall of vehicles with sticking accelerators…
Watch video How Can I Convince My CFO?
Dear Gemba Coach: Is there a way to put a dollar value (cost savings) on these types of improvements? We…
Read article Rapid Growth Has Its Perils, Toyota Learns
Toyota's rapid growth from 2002 to 2010 garnered it 15% of the global auto industry, surpassing General Motors as the world’s largest…
Read article Detroit Auto Show Overshadowed by Dr. Womack’s Trashing of Toyota
Jim Womack's most recent e-letter titled "Beyond Toyota"†has sparked a lively and even rancorous debate. "We all, even including Toyota,…
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