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Leading in a Continuous Improvement Culture: Engaging and Coaching Problem Solving Thinkers (2 Day Class)

Description

This two-day workshop is for lean managers or those responsible for supporting or developing lean managers. This workshop addresses the challenges leaders face in making the transition from a culture in which problem solving is the job of a few "experts" to one that fosters and enables continuous problem solving and improvement efforts at all levels.

Workshop Outline:

This workshop explores topics and skills related to leadership roles, principles, practices, and behaviors that contribute to creating and sustaining a continuous improvement culture:

  • The link between problem solving and continuous improvement
  • The kind of problem solving necessary for building a culture of continuous performace improvement
  • Completion and discussion of an assessment of company problem solving culture
  • The importance of engaging employees in meaningful responsibilities and the meaning of 'respect for employees' in a lean environment
  • Examination of our typical problem solving habits and the importance of leaders modeling and insisting on PDCA problem solving based on grasp of actual conditions
  • How managers can use value stream thinking to deploy responsibility to solve the right problems and lead continuous performance improvement
  • The importance of engaging employees in meaningful responsibilities and the meaning of 'respect for employees' in a lean environment
  • Leader role and skills for engaging and developing employees as problem solvers
  • Techniques for responding to requests for problem solving help from employees that develop their problem solving thinking without taking away responsibility
  • Questioning techniques that prompt a thorough grasp of a problem situation and force reflection on causes
  • Techniques to help others sort through the "noise" in a problem situation and focus on the real problem they want or need to address

Workshop activities will include:

  • Short presentations
  • Small and full group discussions
  • Short readings
  • Group and individual exercises
  • Skill practices with feedback

Expected Outcomes:

Participants should expect to grasp perspectives, concepts, and values that will help them define the purpose, practices and requirements of a problem solving culture.

They will learn how to support the role recognition by employees at any level.

They will also gain skills and techniques that can be used on a daily basis to help them develop problem solving thinking of their employees.

 

Instructor:
David Verble David Verble
Lean Transformations Group

David has been a performance improvement consultant and leadership coach since 2000. Prior to that, he worked for Toyota in North America for 14 years, first as an internal change agent and later as a manager of human resource development at the plant and North American levels. He has been on the workshop faculty of the Lean Enterprise Institute for eleven years and has done presentations and workshops to support a number of the LEI affiliates in the Lean Global Network. David has worked with clients in manufacturing, healthcare, finance, and higher education in North America, Europe, Asia, and Australia. His work focuses on supporting clients in process improvement, development of lean management systems and practices, strategic thinking and problem solving, and leadership coaching for managers and executives.  David is a partner in the Lean Transformations Group and is based in Lexington, KY, where he works through Verble, Worth & Verble. 

 

 

 


Workshop Suggestions:
To maximize your learning experience we recommend that prior to attending this program you take following workshops or have a good understanding of the concepts presented within them.
Suggested Reading for this Workshop:
Locations and Dates for Leading in a Continuous Improvement Culture: Engaging and Coaching Problem Solving Thinkers

No offerings of this workshop are scheduled at this time. Please check back again soon.


Price: $1,600.00 ($1,400.00 if the participant is taking 2 or more workshops at one location)
Price includes all participant materials, breakfast, lunch and snacks each day

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Cancelation Policy
Our workshops are designed to cater to a limited number of participants.  If you must cancel a workshop registration, you will be given a full refund up to four weeks before the workshop. A cancelation occuring within four weeks of the workshop will be subjected to a $350 cancelation fee.  Substitutions may be made at any time prior to the start of the workshop. To cancel a workshop registration, please call LEI at (617) 871-2900.