Getting to Everyday Improvement


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MappingDiscover a breakthrough value-stream improvement approach for building a companywide community of Lean Thinkers. Join us for this free webinar plus Q&A with authors and Lean Enterprise Institute faculty members Judy Worth and Beau Keyte.

February 14, 2013, from 2:00 PM Eastern to 3:00 PM Eastern

Whether you work in manufacturing or services such as healthcare, you deal with problems daily.

Do the same problems keep coming back? Despite all your best efforts, do you often feel like you are stuck in firefighting mode rather than moving toward true continuous improvement?

There is a better way.

Join us and your fellow lean practitioners on February 14, 2013, at 2pm (Eastern) for the 60-minute free webinar "Getting to Everyday Improvement: How to Connect the Science and Culture of Problem Solving."

Judy Worth and Beau Keyte will show you a gemba-tested innovative method for getting the right people at any level in your organization to solve critical problems. The method emphasizes two key concepts that connect the science and culture of problem solving:

  • How to design and run small reversible experiments that avoid the pitfalls of many traditional kaizen activities
  • How to foster the socialization of problems to get stakeholders personally vested in solving problems and working together

The real-world process that shaped this breakthrough methodology led Judy and Beau to change many of their own paradigms about how people learn in the workplace. This webinar will challenge your paradigms too!

You will learn:

  • The benefits of integrating small, reversible experiments, compared to traditional kaizen activities
  • The social conflicts to avoid in lean transformations
  • The benefits and aspects of socialization in problem solving
  • The steps to consider in socialization and rapid experiments

Perfecting Patient JourneysThe methodology and its application in healthcare is described in detail in the just-published Perfecting Patient Journeys (LEI, January 29, 2013), which shows readers how to identify and select a problem in the performance of a specific value stream, define a project scope, and create a shared understanding of what's occurring in the value stream.

But … this is not a webinar only for healthcare professionals. The webinar will share results from applications in manufacturing and other service industries.

This session will engage people at all levels of lean experience in any organization who want to better understand how to create an organization of problem solvers by challenging the methods we have relied on to create fundamental change.

Next Steps:

  • Download excerpts from Perfecting Patient Journeys, the guide for healthcare leaders who want to implement lean thinking without huge training budgets or teams of consultants (by Judy Worth, Tom Shuker, Beau Keyte, Karl Ohaus, Jim Luckman, David Verble, Kirk Paluska, and Todd Nickel).
Getting to Everyday Improvement:
How to Connect the Science and Culture of Problem Solving

with Judy Worth and Beau Keyte
2:00 PM Eastern Time Zone Conversion
estimated duration: one hour

About the Presenters:

Judy Worth

Judy Worth Judy began her lean journey seven years ago when she provided the instructional design for LEI's Mapping to See: A Value Stream Improvement Kit for the Office and Services. Since then she has co-facilitated value-stream improvement initiatives in multiple healthcare and other organizations and provided train-the-trainer development for in-house facilitators. Judy is a partner in Lean Transformations Group and co-owner of Verble, Worth & Verble. Her practice focuses on organizational development and instructional design. She spent five years as materials developer for the Kellogg-funded Computerized Office Record Review Recertification Project for the American Board of Family Medicine. She has over 20 years of experience as a consultant and trainer for federally designated organ and tissue procurement organizations. She also is a consultant and trainer for the Organ Donation and Transplant Division of the UK's National Health Service. Judy holds a bachelor's degree from Harding College and a master's from the University of Kentucky.

Beau Keyte

Beau KeyteAfter beginning his lean consulting career in the automotive industry, Beau transitioned to adapting lean techniques to service and administrative processes. He has since progressed from implementing tools and techniques to developing and teaching the kind of self-sufficient thinking that challenges work and management processes, improves organizational performance and alignment, and sustains culture change. He now spends half of his time in the healthcare arena. He is a partner in the Lean Transformations Group and a faculty member at the Lean Enterprise Institute, the University of Michigan, and The Ohio State University. Beau is the coauthor of a number of journal articles and the Shingo Research Award-winning book The Complete Lean Enterprise: Value Stream Mapping for Office and Administrative Processes. He also is coauthor of Mapping to See: A Value-Stream Improvement Kit for Office and Service. Beau holds bachelor's and master's degrees from the University of Michigan.