Coaching in the Moment : Meeting the Challenges of Productive, and Respectful, Coaching on the Run (1 Day Class)
Managers and leaders want to coach their employees. They know they need to help them improve their skills and improve their performance capabilities. Even knowing it will take some of the burden off them down the road, most managers and leaders struggle to find the time to coach and develop their employees.
If that’s you, This workshop is designed to provide the opportunity for you to learn:
- Ways to respond to “brought-to” problems that help maintain safety, and trust and create a more engaging work environment
- Your options in responding to “brought-to” problems and how to quickly decide among them
- A way to quickly assess the person delivering a “brought-to” problem and use the information to decide how to respond
- Ways to “coach-in-the-moment” in quick exchanges at meetings and reviews that are both productive and respectful
- How to distinguish between corrective/directive coaching situations and coaching for development situations and recognize when each type of coaching is appropriate
- How to use humble inquiry to quickly grasp the situation of both the problem being presented and the thinking of the person presenting it as a basis for deciding how to coach
- Why not all coaching is helpful to the person being coached and how best to determine the way you can help
- The importance of remembering that every coaching exchange is a relationship that usually does not end with the exchange
- Techniques for managing the biggest challenge you’ll face in any coaching situation – your own tendency to respond instinctively
Why This Workshop was Created
You are a results-responsible person. In other words, you are a busy manager or leader who is likely stressed by your responsibilities and deliverables. You are also on the move a lot, from one project or board review to another, one meeting to another, one issue or crisis to another, one due date to another. And it is not unusual for an employee or peer to stop you on your way and ask to talk about a problem or concern. This is a dilemma because on one hand you probably feel you can’t stop to talk but on the other you don’t want to put off or offend the person.
The focus of the session will on learning and practicing simple techniques for short-term coaching in two situations: First, when someone either hands you a “brought-to” problem or “claims” one exists in a project or board review, and second, when you are having an off-line discussion with someone who is “stuck” executing a plan or addressing a problem or issue.
These moments are challenging in themselves, but they have a larger importance. Over time how these moments are handled helps to create the management environment in your company and determines the kind of relationship you as a leader have with other employees. The aim of this workshop is to introduce ways of effectively dealing with the challenges of people needing your time and your ear. These skills will help you be recognized as open and concerned but also seen as someone who expects others to take responsibility for problems and issues within their scope.
To maximize your learning experience we recommend that prior to attending this program you attend following workshops or have a good understanding of the concepts presented within them.
Participation in either of the two Humble Inquiry Coaching programs is urged to get the maximum benefit from the self-directed learning and practice opportunities in this workshop. Attending Lead with Respect: Practicing Respect for People to Enable Engagement, Teamwork & Accountability is also recommended.
Suggested Reading for this Workshop:
- Helping: How to Offer, Give, and Receive Help, Edgar H. Schein
- Humble Inquiry: The Gentle Art of Asking Instead of Telling, Edgar H. Schein
- Managing to Learn: Using the A3 management process, John Shook
- The fearless organization, Amy C. Edmondson
- Leading with Respect, Michael Balle and Freddy Balle
To maximize your learning experience we recommend that prior to attending this program you take following workshops or have a good understanding of the concepts presented within them.
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