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Leader Standard Work (1 Day Class)

How to implement the 5 major tools that form the management side of kaizen

You've done kaizen workshops, rapid improvement events, or other lean activities that dramatically changed work process for the better. But have you changed your management activities to support the operational changes? If not, the operational improvements will plateau first, and then degrade. Guaranteed. Maybe you see signs of backsliding already?

How to Sustain Lean Gains

Management Standard Work

The problem is that traditional management practices don't create the cultural shift to daily problem solving that is needed to sustain and advance operational improvements.

To make the shift, you, as a leader, must change what you do, but not haphazardly or impulsively.

Just as operators have standardized work for their value-adding activities, you need predictable, repeatable standard activities that build people's "problem-solving muscle" and move them ever closer to daily continuous improvement. These activities constitute a management practice known as Leader Standard Work. 

5 Major Tools

Leader Standard Work involves walking the gemba (the place where value is added), observing abnormalities, asking questions, and supporting people in the improvement process.

But what do you do on the gemba? Where do you go, how do you identify abnormalities, what do you ask people, how do you help them, and how do you know if that help is actually working?

Role playing exercises prepare you for implementing what you learn. 

This workshop gives you the answers. It covers the five major tools of the Leader Standard Work system and prepares you to implement them when you get back to work. You'll learn and practice:

1. Gemba Walks

  • What visual tools do you need to identify normal from abnormal so that the walk is a management process, not a social event or management by walking around
  • What metrics to monitor on the walk; the right way to react when you find an abnormality
  • How you can replace some meetings with gemba walks so you use time more effectively
  • When to ask open-ended questions; the right and wrong ways to ask them
  • How to design gemba walks for different levels – team leader, supervisor, line manager, executive – with different frequencies, scopes, and questions
  • Simulation and role-playing exercise

2. Reflection Meetings

  • What you must do to prepare for a Reflection Meeting (sometimes called a Huddle)
  • Why a theme for the meeting is important; how to consistently come up with themes connected to problem solving
  • How gemba walks and status board metrics fit in with the meetings
  • How the meeting discussion differs from a gemba walk discussion
  • How to design Reflection Meetings for different levels – team leader, supervisor, line manager, executive
  • Simulation and role-playing exercise

3. Andon Response

  • What is the true purpose of an andon
  • How to structure an andon
  • Why responding to an andon is much different than responding to an abnormality discovered during a gemba walk
  • How to design andons for different levels and work environments
  • Simulation and role-playing exercise

4. The Accountability Process

  • Accountability versus blame
  • How to have a conversation as a team around process failure, not blame
  • How to make visual Accountability Boards to track process improvement assignments
  • How to react when an assignment isn't done on time
  • Examples of Accountability Boards
  • How to design Accountability Processes for different levels - team leader, supervisor, line manager, executive
  • Simulation and role-playing exercise

5. Mentoring

  • The purpose of Mentoring; how it differs from performance reviews
  • Questions that must be at the center of Mentoring Meetings
  • How often to hold these meetings
  • How to design Mentoring Meetings for every level of the company - team leader, supervisor, line manager, executive
  • Simulation and role-playing exercise

Who Should Attend

  • Executives, senior, mid-level, and front-line managers
  • HR executives responsible for management development, and rewards and recognition systems


Understanding the basics of a visual workplace and process stability. 

Locations and Dates for Leader Standard Work

No offerings of this workshop are scheduled at this time. Please check back again soon.

Price: $800.00 ($700.00 if the participant is taking 2 or more workshops at one location)
Price includes all participant materials, breakfast, lunch and snacks each day

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Cancelation Policy
Our workshops are designed to cater to a limited number of participants.  If you must cancel a workshop registration, you will be given a full refund up to four weeks before the workshop.  A cancelation occuring within four weeks of the workshop will be subjected to a $350 cancelation fee.  If cancellation is required to comply with coronavirus guidelines from federal, state, or local authorities, no cancellation fee will apply.  LEI will not be held personally responsible for any incidental cost incurred (hotel, airfare, change fee, etc).  To cancel a workshop registration, please call LEI at (617) 871-2900.