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TWI: Job Relations (1 Day Class)


Leaders have a tough job. Any achievements of their organizations/units are a direct result of the work of the people they lead. Hence, the skills, attitudes and behaviors of leaders, including their ability to develop effective relationships, are crucial to the success of any organization.

Unfortunately, leaders are often promoted because they are successful in the day-to-day technical aspects of their work, but most first-time leaders receive little of no guidance on how to handle the day-to-day people problems that arise. An overwhelming majority of leaders build their people skills by trial and error, gradually learning to develop their own means of handling situations. The result is leaders who either avoid difficult situations or who do not deal with interpersonal relationships in an effective way. Many people shy away from leadership roles because they are afraid of, or do not know how, to deal with the “people issues”.

Along with LEI’s workshop TWI: Job Instruction, the Job Relations Training for Leaders class provides an overview of another component of the Training Within Industry Program which was created by the United States during World War II, and has been used by Toyota and other Japanese companies for over 50 years to develop leaders and an exceptional workforce.  


Upon attending this workshop, you will learn how to develop and maintain positive relationships with employees and with people at all levels of the organization to help them become better at solving problems and also how to resolve conflicts when they do arise.

Course Outline:

This one-day workshop includes a mix of lecture, discussion and role playing exercises. The workshop will include the following topics:

  • Develop skills in understanding individuals
  • How to handle difficult and uncomfortable situations
  • Sizing a situation and thoroughly understanding facts before making decisions
  • Providing feedback about performance
  • Giving credit when due
  • Telling people in advance about changes that will affect them
  • Making the best use of each person's ability
  • Earning every employee's loyalty and cooperation
  • Implementing a Job Relations program in your company

When problems do arise, the Job Relations Method teaches leaders how to get the facts, weigh them and decide what to do, then to take action, and check results. In this course participants will share examples of their own challenges and there will be role play exercises to practice what is being learned. Students are encouraged to bring real workplace examples of difficult situations they are facing or have faced to share with others.

Who Should Attend:

This course is excellent for any new or seasoned leader who would like to improve their interpersonal skills. Members from Human Resources play a key role in guiding leaders through difficult people issues and would also benefit from this course.

Suggested Reading for this Workshop:
This program is offered at customer facilities only, as an on-site workshop. If you have any questions or want to bring this workshop to your organization, please contact us at info@lean.org or 617.871.2900.